Training and Support Supervisor

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal® is hiring a Training and Support Supervisor (Hourly). The Training Support Supervisor is responsible for assisting in the development, coordination, and delivery of training programs across the organization. This role includes preparing materials, managing schedules, tracking training progress, and providing administrative support to ensure smooth operations. The Training Support Supervisor also troubleshoots technical issues, facilitates training sessions, and offers ongoing assistance to employees to enhance their learning experience. Strong communication, organization, and problem-solving skills are key components of this position, along with a focus on supporting employee growth and development.

RESPONSIBILITIES:

• Assist in the development and preparation of training materials, including presentations, handouts, and online resources
• Coordinate and schedule training sessions, ensuring all logistics are arranged and communicated to participants
• Track employee training progress, attendance, and completion, maintaining accurate records and reports
• Troubleshoot technical issues related to training platforms, software, and equipment, providing support during training sessions
• Facilitate training sessions, ensuring a smooth and effective delivery of content to employees.
• Provide administrative support to the training team, including organizing files, updating training records, and managing documentation
• Respond to employee inquiries and provide guidance on training programs, resources, and scheduling
• Collaborate with department leaders to identify training needs and assist in the implementation of training solutions
• Evaluate the effectiveness of training programs through feedback and assessments, recommending improvements as necessary
• Maintain a positive learning environment, offering continuous support to ensure employees' development and success

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent
• Minimum of one (1) year of experience in security, training, or compliance management
• Strong communication and interpersonal skills with the ability to effectively convey information and collaborate with employees and teams
• Proficiency with training software and tools, including Learning Management Systems (LMS), and technical troubleshooting skills for training platforms
• Strong organizational and time-management abilities, with attention to detail in managing training schedules, materials, and records

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Prior classroom training/instruction experience
• Learning program development experience

BENEFITS:

• Health insurance and 401k plans for full-time positions
• Schedules that fit with your personal life goals
• Ongoing paid training programs and career growth opportunities
• Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more…

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.