Training Assistant

Job Title: Training Assistant
Location: Indianapolis, IN
Hours: Mon - Fri 8am - 5pm
Contractor Work Model: Onsite
Compensation: $25.25/hr
Type: Contract, Potential for extension or conversion to permanent

Responsibilities

• Support learning operations across Central Function business areas, ensuring seamless execution of day-to-day learning administration and Learning Plan management
• Coordinate cross-functional activities between the learning services provider and L&D Learning Strategists to maintain operational efficiency
• Create, update, and maintain Learning Plans within the LMS based on direction from Learning Strategists
• Assign and manage curricula, courses, and learning activities for applicable populations
• Monitor Learning Plan completion and compliance, escalating issues as appropriate
• Conduct periodic audits and quality checks to ensure data integrity and accuracy of Learning Plans
• Process routine LMS transactions including enrollments, completions, waivers, and extensions
• Respond to learner and manager inquiries related to training records and assignments
• Generate and distribute reports from the LMS as requested by Learning Strategists
• Maintain organized documentation and records of all administrative actions taken
• Support scheduling and logistics coordination for instructor-led training as needed
• Manage and organize shared team files, folders, and resources within collaboration platforms
• Assist in creating, formatting, and distributing communication materials related to learning programs
• Support data entry, cleanup, and system maintenance tasks within L&D tools and platforms
• Serve as the primary point of contact between the learning services provider and internal Learning Strategists, coordinating service requests and follow-ups
• Track open tickets, SLAs and deliverables from the learning services provider, providing regular status updates to the L&D team

Requirements

• Minimum of 2 years of experience in learning administration supporting multiple business areas/functions
• Proficiency with Learning Management Systems (e.g., SAP SuccessFactors, Cornerstone, or similar)
• Strong skills in Microsoft Office Suite (Excel, PowerPoint, Outlook, Teams)
• Experience working in SuccessFactors required
• Strong written and verbal communication skills; ability to liaise effectively between internal stakeholders and external partners
• Highly organized with strong attention to detail; ability to manage multiple priorities and deadlines simultaneously
• Familiarity with pharmaceutical, manufacturing, or regulated industry learning and compliance requirements (preferred)
• Bachelor’s degree or equivalent work experience in a relevant field (preferred)

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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