About Us
Global Impact Group LLC is a Service-Disabled Veteran-Owned Small Business (SDVOSB) and ISO 9001 / ISO 17100 certified provider of interpretation, translation, and staffing services. We support USCIS and other federal agencies with secure, high-quality language solutions in more than 80 languages.
We are hiring a Training Coordinator to manage onboarding and compliance training for linguists, project staff, and support teams under our USCIS contract. This role is key to ensuring that every team member meets federal standards, USCIS requirements, and quality expectations.
Responsibilities
- Design and deliver training programs for interpreters, translators, and support staff.
- Develop USCIS-specific onboarding modules, including ethics, confidentiality, trauma-informed care, and federal compliance.
- Track and maintain training records for audits and COR reporting.
- Schedule annual refresher training and quality workshops.
- Partner with Recruitment to ensure new hires complete onboarding prior to deployment.
- Work with Quality Control to align training with SLA performance metrics.
- Stay current with industry standards (NCIHC, ATA, RID, DHS/USCIS).
Qualifications
- Bachelor’s degree in Education, Human Resources, Linguistics, or related field.
- 2+ years of training or instructional design experience (government or linguistics sector preferred).
- Strong presentation, facilitation, and organizational skills.
- Familiarity with Learning Management Systems (LMS) and virtual training platforms.
- Knowledge of USCIS/DHS compliance standards a plus.
- Must be a U.S. Citizen or permanent resident eligible for Tier 3/Tier 5 clearance.
Compensation & Benefits
- Paid training in USCIS-specific compliance and auditing requirements.
- Career growth opportunities in training leadership, quality, or HR.
How to Apply
Submit:
- Resume / CV highlighting training and instructional design experience.
- Examples of training programs or courses developed.
- Availability to start.
Apply at: careers@globallanguagesystem.com Subject line: Training Coordinator Application – USCIS Contract
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Global Impact Group LLC is a certified Service-Disabled Veteran-Owned Small Business (SDVOSB) and Minority-Owned enterprise based in Raleigh, North Carolina, providing innovative and quality-driven solutions in Staffing, Language Services, Consulting, Janitorial, and Employment Placement. As an ISO 9001 and ISO 17100 certified firm, we serve government, healthcare, education, and corporate clients with excellence, efficiency, and cultural competence. Our mission is to deliver tailored services that empower individuals, strengthen organizations, and create lasting impact in the communities we serve.