TRAINING COORDINATOR - (Technology Applications)

TRAINING COORDINATOR - (Technology Applications)

Salary

$70,668.00 - $83,096.00 Annually

Location

Houston, TX

Job Type

Full Time

Job Number

39465

Department

HUMAN RESOURCES

Division

HRD-CENTER FOR PUBLIC LEADERSHIP AND LEARNING

Opening Date

08/31/2026

Closing Date

9/7/2026 11:59 PM Central

• Description
• Benefits
• Questions

POSITION OVERVIEW

Applications Accepted From: All Persons Interested

Division: Center for Public Leadership and Learning

Reporting Location: 13333 NW Freeway Subject to change

Workdays & Hours: Monday - Friday, 8:00 AM - 5:00 PMSubject to Change

Description of Duties / Essential Functions

The Center for Public Leadership & Learning (CPLL), a division of the City's Human Resources Department, is comprised of talented and passionate learning leaders positioned to become the premier leader in government training by cultivating public service professionals and organizations through transformational learning solutions. We are driven by our commitment to help our workforce of over 21,000 employees ignite their passion to serve, be empowered through learning, and advance their performance. We are not just creating a learning center-we're setting the standard for what premier government training looks like!

CPLL is seeking a creative and engaged Learning Designer to join our dedicated team of professionals. The Learning Experience Team focuses on the development of learner-centric and high-impact customized learning solutions designed for multiple delivery formats, tech-enabled learning environments, and tailored to specific organizational or departmental needs. We believe in empowering our team to innovate, grow, and drive our vision forward. If you are a strategic thinker who thrives in a fast-paced, transformative environment, CPLL is the place for you!

The Technology Training Coordinator will be responsible for:

• Deliver training on business tools such as the entire MS365 Technology Applications ecosystem, including Microsoft Excel, Word, PowerPoint, Teams, Planner, Lists, Power BI, and Copilot, to support day-to-day work and data use.
• Translate technical systems and processes into clear, step-by-step training for end users.
• Develop practical training materials (e.g., job aids, quick reference guides) that reflect real workflows.
• Partner with system owners and subject matter experts to stay current on system updates and training needs.
• Experience training others on software, systems, or technical processes.
• Ability to simplify technical concepts for non-technical audiences.
• Ability to quickly learn new technologies, systems, and applications to create and facilitate interactive, hands-on technical training both in-person and online to adult learners.
• Ability to translate complex steps and processes into easily understandable learning concepts and simplified learner usability for all learning styles and formats.
• Understanding of creating accessibility in learning design and technology.
• Partnering with stakeholders, subject matter experts (SMEs), graphic designers, and trainers on learner needs analysis, learning objectives, instructional strategies, delivery, measurable outcomes, and evaluation of learning solutions.
• Meeting individual performance metrics and goals while modeling behavior-based competencies.
• Collaborating with CPLL team members in the pursuit of the overall mission and continuously exploring new, innovative trends to improve the City's learning ecosystem.

Working Conditions

Standing while facilitating in-person training sessions. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature, and air conditions.

MINIMUM REQUIREMENTS

Educational Requirements

Requires a bachelor's degree in Psychology, Education, Personnel Management, or a related field.

Experience Requirements

Four years of professional personnel experience involving training in a formal classroom and/or the development of curriculum and lesson plans for adult learners are required.

Pertinent training experience at the professional level may be substituted for the above educational requirement on a year-for-year basis.

License

None.

PREFERENCES

Highly desired candidates will have:

• Advanced proficiency with Microsoft 365 applications and experience training users across productivity, collaboration, data, and AI-enabled tools, including Excel, Word, PowerPoint, Teams, Planner, Lists, Power BI, and Copilot.
• Microsoft certifications or other recognized credentials related to Microsoft 365, data analytics, instructional design, or learning technology.
• Demonstrated ability to translate complex technical systems, processes, and workflows into clear learning experiences and practical performance-support resources for non-technical audiences.
• Demonstrated ability to quickly learn emerging technologies and translate new functionality into practical workplace training.
• Experience partnering with subject matter experts, system owners, and stakeholders to conduct learner or performance needs analyses and develop customized learning solutions with measurable objectives.
• Experience measuring learning effectiveness and using learner feedback, performance data, or other measures to continuously improve learning solutions.
• Demonstrated experience using learning management systems and other learning technologies, with knowledge of accessibility and inclusive-design principles for technology-enabled learning.
• Experience teaching or supporting data analytics, data literacy, and data-based decision-making skills.

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors are in accordance with Executive Order 1-6.

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED

Department may administer skills assessment test

SAFETY IMPACT POSITION

NO

SALARY INFORMATION

Factors used in determining the salary offered include the candidates qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 24

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during posting opening and closing dates shown. Applications must be submitted online

at: www.houstontx.govor call (832)393-7238.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm

If you need special services or accommodations, call (832)393-7238. (TTY 7-1-1) If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE - Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individuals sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 13 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

• Yes
• No

02

Which scenario best describes your education and experience?

• Bachelors Degree or beyond in Psychology, Education, Personnel Management or a related field and AT LEAST four (4) years of pertinent, professional experience involving training in a formal classroom and/or the development of curriculum/lesson plans for adult learners.
• Bachelors Degree or beyond in Psychology, Education, Personnel Management or a related field and LESS THAN Four (4) years of pertinent, professional experience involving training in a formal classroom and/or the development of curriculum/lesson plans for adult learners.
• Associates Degree or beyond in Psychology, Education, Personnel Management or a related field and AT LEAST six (6) years of pertinent, professional experience involving training in a formal classroom and/or the development of curriculum/lesson plans for adult learners.
• Associates Degree or beyond in Psychology, Education, Personnel Management or a related field and LESS THAN Six (6) years of pertinent, professional experience involving training in a formal classroom and/or the development of curriculum/lesson plans for adult learners.
• High school diploma/GED and AT LEAST eight (8) years of pertinent, professional experience involving training in a formal classroom and/or the development of curriculum/lesson plans for adult learners.
• High school diploma/GED and LESS THAN eight (8) years of pertinent, professional experience involving training in a formal classroom and/or the development of curriculum/lesson plans for adult learners.
• None of the above

03

Describe your proficiency and training experience with Microsoft 365 applications. Identify the applications you have used or trained others to use, including Excel, Word, PowerPoint, Teams, Planner, Lists, Power BI, Copilot, or other Microsoft productivity, collaboration, data, or AI-enabled tools. Any form of "See Resume" will not be accepted. If no experience, type "N/A."

04

List any current Microsoft, data analytics, instructional design, learning technology, or related professional certifications or credentials you possess. Include the issuing organization when applicable. Any form of "See Resume" will not be accepted. If no experience, type "N/A."

05

Describe a time you translated a complex technical system, process, or workflow into clear training for a non-technical audience. Identify any job aids, quick-reference guides, tutorials, user guides, or other performance-support resources you developed. Any form of "See Resume" will not be accepted. If no experience, type "N/A."

06

Describe how you have measured the effectiveness or impact of a learning program. Identify the learner feedback, performance data, assessments, or other measures you used and explain how the results informed improvements to the learning solution. Any form of "See Resume" will not be accepted. If no experience, type "N/A."

07

Describe your experience using learning management systems (LMS) and other learning technologies. Include the platforms or tools used and your role in administering, developing, delivering, tracking, or reporting learning activities. Any form of "See Resume" will not be accepted. If no experience, type "N/A."

08

Describe your knowledge or experience applying accessibility and inclusive-design principles to technology-enabled learning. Provide an example of how you made training materials or learning experiences more accessible or usable for adults with various learning styles. Any form of "See Resume" will not be accepted. If no experience, type "N/A

09

Describe your experience teaching or supporting data analytics, data literacy, or data-based decision-making. Identify the tools, concepts, or learning activities you used to help learners interpret data and apply it to workplace decisions. Any form of "See Resume" will not be accepted. If no experience, type "N/A."

10

Please attach one work sample that demonstrates your competency in technology-focused adult learning design. Examples may include a lesson plan, facilitator guide, job aid, quick-reference guide, tutorial, or similar learning resource. All work samples will be kept confidential and shared only with individuals involved in the selection process.

11

Are you a current City of Houston Employee? (This must be reflected on your application)

• Yes
• No
• Yes, but currently on probation (employed during the past 12 months or promoted during the past 6 months)

Required Question

Employer City of Houston

Address 901 Bagby St

Houston, Texas, 77002

Website https://www.houstontx.gov/