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Training Delivery Educator III, Software/System Application Training at Kaiser Permanente
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campaign-Day company_name-Training-Delivery hours_per_week-40 industry-NUE-SCAL-01|NUE|Non-Union-Employee is_manager-SCAL-Jobs job_level-Individual-Contributor job_status-Regular job_type-Standard salary_relocation-Full-time travel-Yes,-50-%-of-the-Time custom_fields.EEO-Kaiser-Permanente-is-an-equal-opportunity-employer-committed-to-fair,-respectful,-and-inclusive-workplaces.-Applicants-will-be-considered-for-employment-without-regard-to-race,-religion,-sex,-age,-national-origin,-disability,-veteran-status,-or-any-other-protected-characteristic-or-status.
For-jobs-where-work-will-be-performed-in-unincorporated-LA-County,-the-employer-provides-the-following-statement-in-accordance-with-the-Los-Angeles-County-Fair-Chance-Ordinance.-Criminal-history-may-have-a-direct,-adverse,-and-negative-relationship-on-the-following-job-duties,-potentially-resulting-in-the-withdrawal-of-the-conditional-offer-of-employment:
- Consistently-supports-compliance-and-the-Principles-of-Responsibility-(Kaiser-Permanente's-Code-of-Conduct)-by-maintaining-the-privacy-and-confidentiality-of-information,-protecting-the-assets-of-the-organization,-acting-with-ethics-and-integrity,-reporting-non-compliance,-and-adhering-to-applicable-federal,-state,-and-local-laws-and-regulations,-accreditation,-and-licensure-requirements-(where-applicable),-and-Kaiser-Permanente's-policies-and-procedures.
- Models-and-reinforces-ethical-behavior-in-self-and-others-in-accordance-with-the-Principles-of-Responsibility,-adheres-to-organizational-policies-and-guidelines;-supports-compliance-initiatives;-maintains-confidences;-admits-mistakes;-conducts-business-with-honesty,-shows-consistency-in-words-and-actions;-follows-through-on-commitments.
- Job-duties-with-at-least-occasional-or-possible-access-to:-(1)-patients,-the-general-public,-or-other-employees;-(2)-confidential-protected-health-information-and-other-confidential-KP-information-(including-employee,-proprietary,-financial-or-trade-secret-information);-(3)-KP-property-and-assets,-for-example,-electronic-assets,-medical-instruments,-or-devices;-(4)-controlled-substances-regulated-by-federal-law-or-potentially-subject-to-diversion. custom_fields.ReqID-1421286 custom_fields.Shift-Day custom_fields.Field1-Education-&-Training custom_fields.Field2-Mon,-Tue,-Wed,-Thu,-Fri, custom_fields.Reindex-2 custom_fields.MHSTheme-No custom_fields.PayBasis-Hourly custom_fields.PayRange-$41.92---$54.2-/-hour custom_fields.Specialty-Training-Delivery custom_fields.Department-Parsons-West-Annex---Proj-Mgmt-Service-Area-Support---0806 custom_fields.jobtitleLI-Training-Delivery-Educator-III,-Software/System-Application-Training---1421286 custom_fields.leadership-no custom_fields.CFSalaryLow-41.92 custom_fields.HawaiiTheme-Education-&-Training custom_fields.JobSchedule-Full-time custom_fields.PostAddress-California,Fontana,Fontana-Valley-Annex-West custom_fields.ShiftFilter-Day custom_fields.customtheme-Education-&-Training custom_fields.CFSalaryHigh-54.2 custom_fields.LocationName-SCAL custom_fields.SchemaHiring-Kaiser-Permanente custom_fields.LocationValue-SCAL custom_fields.employeegroup-NUE-SCAL-01|NUE|Non-Union-Employee custom_fields.WorkerLocation-Flexible custom_fields.employeestatus-Regular custom_fields.WorkingHoursEnd-05:00-PM custom_fields.JobScheduleField-Full-time custom_fields.WorkingHoursStart-08:30-AM custom_fields.PrefQualification1-
- Minimum-Qualifications:
- Bachelors-Degree-in-Instructional-Design,-Instructional-Technology,-Communication,-Education,-or-related-field-AND-minimum-one-(1)-year-of-experience-in-designing-and-delivering-training-and-curriculum-development-with-a-focus-on-instructor-led-training,-or-a-directly-related-field,-OR-Minimum-four-(4)-years-of-experience-in-designing-and-delivering-training-and-curriculum-development-with-a-focus-on-instructor-led-training-or-a-directly-related-field.
Additional-Requirements:
- Knowledge,-Skills,-and-Abilities-(KSAs):-Internal-Communications;-Storytelling;-Written-Communication;-Content-Development;-Knowledge-Management;-Learning-Measurement;-Conflict-Resolution;-Computer-Literacy;-Microsoft-Office;-Adult-Learning-Theory;-Presentation-Skills;-Employee-Training;-Business-Relationship-Management;-Consulting;-Relationship-Building;-Coordination;-Research-and-Development-(R&D);-Curriculum-Development
Preferred-Qualifications:
- Three-(3)-years-of-experience-with-Epic-System-software-and-or-Electronic-Medical-Record-System-(Electronic-Medical-Record-(EMR)).
custom_fields.CaliforniaLocations-SCAL custom_fields.LocationDescription-California,Fontana,Fontana-Valley-Annex-West custom_fields.NurseResidencyTheme-Education-&-Training custom_fields.VisionServicesTheme-Education-&-Training custom_fields.ExternalReferenceCode-1421286 custom_fields.InternalReferralTheme-Education-&-Training custom_fields.PhysicianAssistantTheme-Education-&-Training custom_fields.CFIsSignOnBonusAvailable-No custom_fields.FacilityServicesandMaterialsManagementTheme-Education-&-Training
Education & Training
Teach, nurture and lead
Your dedication will help foster the growth and development of our entire system and ensure that we can all continue providing world-class care.
custom_fields.customtheme-Education-/-Training
Training Delivery Educator III, Software/System Application Training
Primary Location Fontana, California Schedule Full-time Shift Day Salary $41.92 - $54.2 / hour
Job Number 1421286 Date Posted 05/07/2026
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Job Summary:
In addition to the responsibilities listed below, this position is also responsible for providing classroom, web-based, and one-on-one training to clinical and or technical staff; leveraging comprehensive knowledge of products, clinical, and operational workflows; reviewing the incorporation of application enhancements into each curriculum trained; training on products, process and system updates and optimization for multiple applications in support of organizational strategic initiatives to clinical end users; providing end user support during system go-lives, annual application upgrades and recommending system proficiency and address standard and non-standard end users system issues; reviewing and monitoring analysis of client business processes and functional application requirements; documenting the validation processes for the development and maintenance of the training environment; providing problem resolution of information systems related issues and escalates moderately complex concerns from end users/clinical/training personnel; and evaluating existing application products for feasibility in meeting client requirements and develops recommendations.
Essential Responsibilities:
- Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Listens to, seeks, and addresses performance feedback; provides mentoring to team members. Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes. Supports and responds to the needs of others to support a business outcome.
- Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives. Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports, identifies, and monitors priorities, deadlines, and expectations. Identifies, speaks up, and implements ways to address improvement opportunities for team.
- Supports the review of training programs by: measuring the accuracy, comprehension, and effectiveness of training sessions with minimal guidance; providing correct answers and instruction as needed, monitoring training test scores; using survey and status reporting tools, as needed, to capture training metrics to determine the effectiveness and impact using a variety of measurement methods (e.g., evaluation and testing) and troubleshooting standard and non-standard issues, with minimal guidance; and administering and interpreting diagnostic/needs assessments of clinicians and staff to determine learning success.
- Verifies certain standards are implemented and met by: ensuring processes are in compliance with all legal, regulatory, and accreditation requirements; ensuring that the information provided is accurate, consistent, and delivered within prescribed protocols; and implementing policies and procedures, operations, and automated systems providing information to staff and providers.
- Participates in the creation of training content by: developing training materials (e.g., handouts, review activities, and visual aids) and implementing standard and non-standard training programs; and supporting the creation of new projects by participating in writing business cases/proposals to address training needs.
- Participates in continuous improvement by: monitoring standard and non-standard feedback to identify procedural deficiencies and helping trainers provide refresher training; applying comprehensive knowledge of industry practices, standards, and benchmarks to refine processes across teams; and acting as an advocate to ensure continuous learning within their team and identify improvements in training.
- Creates meaningful relationships with stakeholders by: establishing effective working relationships with internal peers and external stakeholders; and building rapport with internal customers to ensure training needs are met.
- Trains all internal and external stakeholders by: leveraging comprehensive foundational knowledge to deliver training by creating a healthy learning environment using adult learning theory, troubleshooting training across various media, leveraging current industry practices, and regulatory requirements, and supporting business operations; and providing training to end users and escalating concerns, leveraging various forms of media (e.g., in-person, classroom, on-site, just-in-time support, web sessions, and conference calls).
Minimum Qualifications:
- Bachelors Degree in Instructional Design, Instructional Technology, Communication, Education, or related field AND minimum one (1) year of experience in designing and delivering training and curriculum development with a focus on instructor led training, or a directly related field, OR Minimum four (4) years of experience in designing and delivering training and curriculum development with a focus on instructor led training or a directly related field.
Additional Requirements:
- Knowledge, Skills, and Abilities (KSAs): Internal Communications; Storytelling; Written Communication; Content Development; Knowledge Management; Learning Measurement; Conflict Resolution; Computer Literacy; Microsoft Office; Adult Learning Theory; Presentation Skills; Employee Training; Business Relationship Management; Consulting; Relationship Building; Coordination; Research and Development (R&D); Curriculum Development
Preferred Qualifications:
- Three (3) years of experience with Epic System software and or Electronic Medical Record System (Electronic Medical Record (EMR)).
Primary Location: California,Fontana,Fontana Valley Annex West Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri, Working Hours Start: 08:30 AM Working Hours End: 05:00 PM Job Schedule: Full-time Job Type: Standard Worker Location: Flexible Employee Status: Regular Employee Group/Union Affiliation: NUE-SCAL-01|NUE|Non Union Employee Job Level: Individual Contributor Department: Parsons West Annex - Proj Mgmt-Service Area Support - 0806 Pay Range: $41.92 - $54.2 / hour Kaiser Permanente is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills and geographic location along with a review of current employees in similar roles to ensure that pay equity is achieved and maintained across Kaiser Permanente. Travel: Yes, 50 % of the Time Flexible: Work location is on-site at a KP location, with the flexibility to work from home. Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.
For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures.
Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.
Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.
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