Training & Development Coordinator (CRA)

Training & Development Coordinator (CRA)

Salary

$75,467.00 - $103,769.00 Annually

Location

10005 E. Osborn Rd, Scottsdale, AZ

Job Type

Full-Time

Job Number

101213-260612

Department

Community Regulatory Agency

Opening Date

06/12/2026

Closing Date

6/28/2026 11:59 PM Arizona

• Description
• Benefits

Definition

Definition: Under general supervision from the Assistant Director in the Community Regulatory Agency, will be responsible for analyzing training needs, developing curriculum and delivering courses related to monitoring gaming regulatory standards at the casinos. Coordinates and schedules gaming training for Operations staff, or other staff. Facilitates individual and group training sessions in accordance with gaming regulatory stands according to SRPMIC Chapter 15.5, Compact including appendices, applicable National Indian Gaming Commission (NIGC) regulations, and other related compliance standards. Documents and maintain training files and records according to the compact. This job class is treated as FLSA Non-Exempt.

Essential Functions: Essential functions may vary among positions and may include the following tasks and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not intended to be a comprehensive listing of tasks performed by all positions in this classification.

Examples of Tasks

1. Training & Development: Acts as the primary facilitator and develops training programs that meet organizational goals and objectives.

• Meets with managers to determine specific training needs and assist with the development of a training program.

• Coordinates and schedules internal training for Operations staff, or other staff at the discretion of the Director.

• Identifies other relevant external training that is conducted by entities other than CRA.

• Delivers group and individual instruction and training covering a range of procedural, operational, and/or management areas.

• Creates training at both basic and advanced levels to help workers maintain or improve job skills.

• Develops training procedure manuals, guides, mock simulations, testing, or course materials, such as handouts or visual materials.

• Develops training program for new hires and conducts orientation to familiarize them with department policies, procedures, and work requirements, including retraining, if applicable.

• Develops monthly training schedules and oversee the scheduling and rescheduling of required training.

• Ensures all training activities required by gaming regulatory and other standards including carrying out department policies.

• Conducts training sessions covering specified areas such as security, internal and external theft prevention, and other areas to ensure protection of tribal assets.

• Assists with the development of a training program and standardization to ensure compliance with gaming regulatory and other related compliance standards.

2. Documentation/Records: Prepares and maintains appropriate documentation, files, records, and reports for all training.

• Documents and maintains accurate training records, plans, logs, etc., on all training conducted.

• Develops, implements, oversees and maintains a training records management system.

• Develops training checklists for management to evaluate staff ability to perform essential job tasks.

• Collects, compiles and reports results of attendance and training data.

• Maintains updated curriculum database and training records.

• Documents and maintains accurate training records as stipulated by regulations.

• Prepares quarterly training/attendance reports for all training conducted for management review.

• Reviews, maintains, and updates employee training records for compliance with gaming regulatory standards including department policies.

• Facilitates monthly training meetings to report on the status of training provided and assess future training needs.

• Maintains updated files and spreadsheets to track all communication related to the review/approval process for gaming compliance procedural

• changes.

3. Professional Development: Utilizes professional journals, newsletters, webinars and other publications to maintain current with the latest educational philosophies regarding job class-specific methods on training, development, assessment, instructional methodologies, testing, practices and procedures.

• Utilizes learning and development best practices, including the use of questioning, listening and group discussion to draw out and build upon participant experiences and the effective use of visual aids.

• Develops testing and evaluation procedures to measure progress and to evaluate effectiveness of training.

• Demonstrates continuous effort to improve training programs to ensure they are beneficial to employees.

• Attend special meetings, training, conferences and seminars as required.

4. Miscellaneous: Performs other job-related duties as assigned by the Director, Assistant Director or Regulatory Operations Managers.

Knowledge, Skills, Abilities and Other Characteristics:

• Knowledge of the culture, customs, traditions, history and government of the SRPMIC.
• Knowledge of Salt River Pima-Maricopa Indian Community (SRPMIC) Ordinances regarding gaming.
• Knowledge of Federal, State, SRPMIC and Gaming laws, regulations, policies and procedures.
• Knowledge of gambling and gaming practices, equipment and devices, including knowledge of all Class II and Class III Gaming games.
• Knowledge of casino internal controls and operational procedures, gambling and gaming practices, equipment and devices.
• Knowledge of basic law enforcement principles, practices and procedures, and investigation principles and practices.
• Knowledge of documentation/record keeping principles and practices.
• Knowledge of gaming device operation and compliance requirements.
• Knowledge of monitoring techniques for possible illegal gaming practices and devices.
• Knowledge of security practices including surveillance equipment and its usage.
• Knowledge of adult education issues and techniques, and must possess excellent presentation skills, including written and oral communication skills.
• Knowledge of casino games and technology.
• Skill in written and oral communication necessary for documentation, reporting incidents, explanation of practices, policies and procedures.
• Skill in developing and presenting gaming compliance related training.
• Skill in written and oral communications necessary for training, report writing, documentation, explanation of practices, policies and procedures.
• Skill in observing employees and customers for compliance with gaming regulations.
• Skill in observing/monitoring employees to ensure compliance with internal controls, and management practices and procedures.
• Skill with software database to track staff training and accomplishments.
• Skill maintaining confidentiality and using discretion in dealing with sensitive information.
• Skill communicating with and instructing others, using both technical and non-technical language as appropriate to provide explanations to those for whom the subject matter is unfamiliar or difficult to understand.
• Skill using personal computer including proficiency in MS Office.
• Ability to administer and work within the CRA SharePoint Site, other departmental Microsoft programs, shared drives, Surveillance System and the records management system.
• Ability to interpret gaming compact requirements and apply interpretation in the review and updating of casino and regulatory policies and procedures.
• Ability to instruct and provide training on gaming compliance related topic in group or individual setting.
• Ability to instruct in a classroom, group or individual setting in a flexible work environment.
• Ability to communicate and work cooperatively with all levels of employees, and with other governmental agencies.
• Ability to identify cheating or any unusual, irregular or illegal gaming activity.
• Ability to communicate effectively with customers to eliminate disruptive situations.
• Ability to use personal computer and related software (such as: MS Word, Excel) to maintain records and create reports.
• Ability to stand and walk for extended periods of time.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively communicate with large or small groups of people and project a positive, professional image.
• Ability to teach fundamentals of Table Games and Poker related games offered by SRPMIC gaming enterprises.

Minimum Qualifications

Education & Experience: Associate's degree from an accredited college or university in Public Administration, Business, Education or related field AND a minimum of three (3) years combined experience in gaming operations and/or gaming regulatory agency; supervisory and/or professional training experience preferred; experience as a Blackjack and Poker dealer in an Arizona Indian gaming casino preferred OR

• Bachelor's degree from an accredited college or university in Public Administration, Business, Education or related field AND one (1) year combined experience in gaming operations and/or gaming regulatory agency; supervisory and/or professional training experience preferred; experience as a Blackjack and Poker dealer in an Arizona Indian gaming casino preferred.

Equivalency - Any equivalent combination of experience and education that will allow the applicant to satisfactorily perform the duties of the job may be considered when filling the position.

Underfill Eligibility: An enrolled Community Member whom closely qualifies for the minimum qualifications for a position may be considered for employment under SRPMIC Policy 2-19, Underfill.

Special Requirements

• May be required to work on all different shifts, all days of the week.
• Employment is contingent upon successful completion of an extensive background check and drug screening.
• Must be able to obtain and maintain SRPMIC and State Gaming Licenses.
• Requires working in facilities with exposure to secondary smoke.
• Ensures all patient information is kept confidential and complies with Health Insurance Portability and Accountability Act (HIPAA) regulations and SRPMIC HHS policies and procedures.

Prior to hire as an employee, applicants will be subject to drug and alcohol testing. Will be required to pass a pre-employment background/fingerprint check.

"SRPMIC is an Equal Opportunity/Affirmative Action Employer" Preference will be given to a qualified:Community Member Veteran, Community Member, Spouse of Community Member, qualified Native American, and then other qualified candidate.

In order to obtain preference, the following is required: 1) Qualified Community Member Veteran (DD-214) will be required at the time of application submission 2) Qualified Community Member (must provide Tribal I.D at time of application submission),3) Spouse of a Community Member (Marriage License/certificate and spouse Tribal ID or CIB is required at time of application submission), and 4) Native American (Tribal ID or CIB required at time of application submission).

Documents may be submitted by one of the following methods:

1) attach to application

2) fax (480) 362-5860

3) mail or hand deliver to Human Resources.

Documentation must be received by position closing date.

TheIHS/BIA Form-4432 is not accepted.

Your Tribal ID/CIB must be submitted to HR-Recruitment-Two Waters.

Salt River Pima-Maricopa Indian Community Employee Benefits Overview

Salt River Pima-Maricopa Indian Community (SRPMIC) is committed to supporting the health, well-being, and financial security of our employees. We offer a comprehensive benefits package to employees, designed to enhance your quality of life both at work and at home. Below is a summary of the benefits available to SRPMIC employees. Plan details and eligibility requirements are provided upon hire and are subject to change.

Health Care Benefits

SRPMIC provides medical, dental, vision, and life insurance coverage for all regular full-time employees enrolled in standard plans. These benefits represent a significant part of your total compensation.

Medical: Choose from three plan options to fit your needs-the Low Deductible Plan, the Mid-Deductible Plan, and the High Deductible Health Plan (HDHP) with a Health Savings Account (HSA). As a self-funded plan, SRPMIC directly covers the cost of medical, pharmacy, dental, and vision services for all participants.

Dental: Enjoy nationwide access to the Humana Dental PPO/Traditional Preferred network, offering flexibility and choice in selecting dental care providers.

Vision: Coverage is provided through Davis Vision, including eye exams, lenses, frames, and contact lenses. Members also benefit from discounted rates on additional eyewear and services.

Life Insurance: All eligible employees are automatically enrolled in a fully paid basic term life insurance policy with a matching accidental death benefit.

Retirement Plans

SRPMIC supports your long-term financial goals through multiple retirement plan options:

401(k) and Roth Plans: Eligible employees can participate in both pre-tax and post-tax retirement savings plans. SRPMIC contributes 5% of your compensation to the pre-tax 401(k) and matches up to 3% of your salary deferral contributions.

Public Safety Personnel Retirement System (PSPRS): Available to eligible certified police officers and firefighters.

Arizona State Retirement System (ASRS): Available to Salt River School educators.

Health Reimbursement Arrangement (HRA): A retiree HRA with Health Equity, which is a tax-advantaged employer-funded account that retired employees (Age 55+) can use for qualified medical expenses, including some premiums, and out-of-pocket expenses such as copays and deductibles.

Paid Leave & Holidays

Annual & Sick Leave: Employees accrue separate balances for sick and annual leave each pay period. Sick leave may be used for personal or family illness and medical appointments, while annual leave covers vacation or personal time.

Holidays: SRPMIC observes 15 paid holidays each year, including two discretionary holidays and one day of birthday leave.

Other SRPMIC Paid Benefits

Short-Term Disability

Long-Term Disability

Employee Assistance Program (EAP)

SRPMIC offers a confidential Employee Assistance Program through SupportLinc, available at no cost to employees, their dependents, and household members.

Additional Voluntary Benefits

WellPath Wellness Program: A voluntary wellness initiative that encourages healthy living and rewards participation with incentives. Available to all employees and their dependents.

Flexible Spending Accounts (FSA): Administered by HealthEquity, FSAs allow you to pay for eligible health and dependent care expenses with pre-tax dollars.

Health Savings Account (HSA): Available to employees enrolled in the HDHP.

Supplemental Life & AD&D Insurance: Employees may purchase additional life and accidental death coverage for themselves and their dependents.

Public Service Loan Forgiveness (PSLF): SRPMIC is a qualified employer under the PSLF program. Employees may be eligible for federal student loan forgiveness.

At SRPMIC, we value our employees and are proud to offer benefits that support your health, well-being, and future.

Employer Salt River Pima-Maricopa Indian Community

Address 10005 E Osborn Road

Scottsdale, Arizona, 85256

Phone 480-362-7925

480-362-7925

Website http://www.srpmic-nsn.gov/employment