Training & Education Engagement Specialist

Training & Education Engagement Specialist

4300 West Cypress Street Suite 600

Tampa, FL 33607

Title: Training & Education Engagement Specialist

Location: Tampa, FL - Hybrid - 3 days onsite (Tues-Thurs), 2 days WFH (Mon+Fri)

Employment Type: Full Time

About the Company

At Checkers & Rallys were redefining what fast food can look like.

From Day one, our mission has been simple: deliver bold, crave-worthy food at an unbeatable value, without slowing down. That's why we've built a brand known for iconic menu items, fast service, and experiences that keep guests coming back again and again. From the Big Buford to our award winning Famous Seasoned Fries, our menu Eats Different!

But what really sets us apart? Our people.

We believe in creating opportunities. Whether youre starting out or building your career, we provide the training, support, and real pathways to help you grow, lead, and succeed.

About the Role

The Training Content and Engagement Specialist creates the content that helps our field teams learn, stay informed, and stay connected to the brand. This role leans heavily into digital communication, video production, microlearning design, and internal engagement analytics - bringing a social-media content creators mindset to how we train and talk to our restaurants: creative, fast-moving, and driven by what the data says actually lands. This role combines instructional design, creative content development, and digital communication to create training that is relevant, memorable, and effective for a fast-paced restaurant environment. The person in this role will also manage our learning management system (LMS) day-to-day; deep LMS experience isnt required, but the ability to learn platform administration is.

The ideal candidate understands how frontline restaurant employees consume information and can translate operational procedures into engaging training materials using video, graphics, social-style content, job aids, and microlearning. This person stays current with digital trends and helps ensure training is delivered in ways that capture attention and improve knowledge retention.

Working closely with Operations, Training, and Subject Matter Experts, this role develops learning content that supports new initiatives, operational excellence, and team member development by designing engaging, easy-to-understand learning experiences that help restaurant teams perform at their best.

What You'll Do (Core Impact Areas)

Content Development

• Design engaging learning experiences for restaurant managers and crew members.
• Develop microlearning modules, videos, interactive courses, job aids, quick reference guides, and digital learning assets.
• Produce engaging visual and multimedia training content.
• Write clear, concise, and engaging copy for training materials.
• Develop short-form learning content that reflects how restaurant employees consume information today.
• Create video scripts, storyboards, graphics, animations, and interactive learning experiences.
• Understand the different learning personas and create content that effectively delivers to those personas.
• Ensure all materials align with brand standards and operational expectations.

Employee Engagement

• Create communication and learning campaigns that generate excitement around new products, promotions, and operational initiatives.
• Incorporate storytelling, gamification, and recognition into learning experiences.
• Develop content that connects with restaurant employees that is effective for all audiences.
• Maintain a consistent visual/brand voice across all internal learning and communication materials.
• Identify emerging social media and digital content trends that can enhance employee learning.
• Evaluate training effectiveness and continuously improve learning materials based on feedback and performance results.

Learning Technology

• Maintain learning content within the Learning Management System (LMS).
• Ensure learning materials remain current as operational procedures evolve.
• Assist with reporting, learner tracking, and content organization.

Cross-Functional Collaboration

• Partner with Operations, Marketing, Product Development, HR, and Field Training to understand business needs and turn complex programs into simple, digestible content.
• Translate operational requirements into engaging learning solutions that are clear, engaging, and effective.
• Maintain content calendars to keep launches, campaigns, and rollouts on schedule.
• Manage multiple projects while meeting deadlines for restaurant launches and initiatives.

What You Bring (Must-haves)

Must-Haves (required):

• Associates degree in Film, Education, Communications, Marketing, Graphic Design, or related field (or equivalent experience).
• 2-5 years of experience in restaurants, designing training or learning content.
• Video editing and graphic design experience (Adobe Creative Suite, Canva, Camtasia, Premiere Pro, etc.).
• Excellent written, verbal, and visual communication skills.
• Experience creating content for social media or digital engagement platforms.
• Strong project management and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.

Nice-To-Haves (preferred):

• Restaurant, retail, hospitality, or other frontline workforce experience.
• Experience with an LMS platform (Schoox, Wisetail, Docebo, Opus).
• Experience using e-learning authoring tools such as Articulate Storyline, Rise, Adobe Captivate, or similar.
• Experience creating digital learning materials using instructional design principles.
• Knowledge of AI tools that support content creation and instructional design.

Core Competencies

• Storytelling
• Creative Thinking
• Visual Communication
• Video Content Creation
• Graphic Design
• Social Media & Digital Trends
• Content Strategy
• Project Management
• Collaboration
• Attention to Detail
• Continuous Improvement
• Analysis of Reporting Metrics

Compensation & Benefits

Salary Range: $65k-$75k, with Bonus eligibility

Benefits:

• Medical, Dental, and Vision Benefits available
• Competitive PTO Policy with Paid Holidays Off
• 401k w/ a company match
• Cell Phone Reimbursement
• Employee Discount at restaurants

Why Join us

• Bold, performance driven-brand
• Growth opportunities
• Strong team culture
• Focus on results and accountability
• CARE Program
• Top 10 Cruise Prize

Work Environment & Essential Physical Requirements

• Location: Tampa, FL - Hybrid - 3 days onsite (Tues-Thurs), 2 days WFH (Mon+Fri)
• Must live in the Tampa area and work from the Restaurant Support Center at least three days per week
• Ability to read, analyze, and interpret financial, operational, and procedural information
• Ability to sit for prolonged periods and perform work at a computer workstation
• Ability to attend off-site meetings, training sessions, or business events as required
• Ability to lift or move up to 20 pounds

Company Values

• We're Fearless - We take bold risks and push past limits with a "can-do" spirit, tackling challenges creatively and fearlessly. We go beyond expectations and make every move count. Fearless isn't just a mindset; it's how we win.
• We're Family - We're a family, built on trust and respect, holding each other accountable and lifting each other up at every turn. Standing together, we create an environment where everyone thrives-franchisees, teams, communities, and guests-no exceptions.
• We're Fast - Speed is in our DNA-we think, move, an adapt quickly. Whether it's serving our guests, supporting our family, making bold decisions, or seizing new opportunities, we stay agile, so we are always ready to meet the moment.
• We're Fan Fanatics - Our guests are at the heart of everything we do, inspiring us to deliver the crave-worthy experiences they deserve. We don't just serve them; we're fanatics about them, making sure every craveable bite, every moment, is worth coming back for.
• We Make Things Fun - At Checkers & Rally's, fun is the main ingredient. We bring joy to everything-fueling creativity, connection, and unforgettable experiences in our RSC, in our kitchens, with our Guests, and in our communities.
• We're Focused on 4-Wall Sales & Profitability - Sales and Profitability are key to our continued growth and innovative spirit. We're here to build sustainable success that benefits our restaurants, franchisees, and teams.

Equal Opportunity

Checkers & Rally's is an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQ# 8540

LOC# 23750-Field Training