Why Choose Sage:
Sage Dental Management is a leading, rapidly growing Dental Service Organization (DSO) committed to innovation, excellence, and patient-centered care.
Overview:
The Training & Enablement Specialist is responsible for preparing Sage Dental's non-clinical, Operations and Administration teams to successfully learn, adopt, and sustain new tools, processes, and enterprise initiatives. Reporting to the Senior Director of PMO & Change Management, this role partners closely with the Learning & Development team's instructional design and LMS subject matter expert to ensure every enterprise rollout is matched with clear, engaging, and effective training. Beyond initiative-driven training, this individual owns the ongoing training needs of the practices, identifying gaps, building solutions, and delivering training that keeps operational and administrative teams performing at their best.
Responsibilities:
New Initiative Training & Rollout
- Partner with the PMO & Change Management team and project sponsors to understand upcoming enterprise initiatives, process changes, and system or technology rollouts affecting Operations and Administration.
- Quickly learn new tools, workflows, and process changes well enough to teach them clearly to others, often on compressed rollout timelines.
- Design and deliver engaging training sessions (in-person, virtual, and hybrid) that prepare practice and administrative teams for go-live.
- Build quick-reference guides, job aids, and train-the-trainer materials that reinforce adoption after the formal session ends.
- Serve as an on-the-ground and on-call training resource during go-live and stabilization periods, troubleshooting confusion in real time.
- Gather feedback and performance data after each rollout to measure training effectiveness and refine the approach for future initiatives.
Ongoing Practice Training & Support
- Proactively identify recurring or emerging training needs across the practices, independent of any single initiative, through observation, performance data, and input from Operations leadership.
- Conduct needs assessments to prioritize which topics, roles, or locations need training attention next.
- Develop and deliver refresher and skill-building training on core operational and administrative processes.
- Travel to practice locations as needed to conduct in-person training, coaching, and follow-up support.
- Partner with Operations leaders to reinforce training in day-to-day work and close performance gaps.
Instructional Design & LMS Support
- Support the L&D Instructional Designer with course-building, content updates, and LMS maintenance as capacity allows.
- Help translate facilitator-led training into self-paced or blended LMS content where appropriate.
- Keep training content, job aids, and LMS assignments current as processes evolve.
Collaboration & Communication
- Act as a thought partner to the Senior Director, PMO & Change Management on how training timing and format support successful change adoption.
- Collaborate with subject-matter experts across Operations, Administration, IT, and other departments to ensure training content is accurate and current.
- Communicate training schedules, expectations, and completion status clearly to stakeholders and leadership.
Qualifications:
- Bachelor's degree in a related field, or equivalent combination of education and experience.
- 5+ years of experience in training, facilitation, or learning & development, ideally within a multi-site or field-based organization.
- Strong presentation and facilitation skills, with the ability to make technical or procedural content clear and engaging for varied audiences.
- A fast learner who is comfortable picking up new systems, tools, and processes with limited lead time.
- Experience with an LMS platform and basic instructional design principles is a plus.
- Excellent organizational and communication skills; able to manage multiple concurrent rollouts and training priorities.
- Comfortable working independently in the field and building trust with practice-level teams.
- Willingness and ability to travel regularly to Sage Dental practice locations.
WORKING CONDITIONS
This role may require frequent travel to Sage Dental practice locations across the enterprise, with occasional early-morning, evening, or weekend sessions to accommodate practice schedules and minimize disruption to patient care.
What Sage Offers:
Be part of a purpose-driven organization transforming dental care. Collaborate with a passionate, innovative team. Access to cutting-edge technology and professional development resources. Competitive compensation and benefits.