Training Instructor

Salary:

Position Range: $34.55 - $42.29

FLSA Status:

Non-Exempt

Join the team that keeps the Tri-Cities moving!

OUR MISSION

Ben Franklin Transit (BFT) provides exceptional and cost-effective transportation services that consistently exceed customer expectations while promoting the principles and practices of livable communities and sustainable development.

OUR VALUES

We value customer service, collaboration, diversity, fiscal accountability, innovation, sustainability and safety.  Employees and representatives of BFT are expected to uphold our values and mission.

NATURE OF POSITION

Perform compliance, technical, and soft skills training to newly hired and veteran coach operators, paratransit drivers, and other Agency employees required to obtain and maintain a commercial driver’s license (CDL).

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Conduct compliance, technical, and soft skills training for newly hired and veteran operators, drivers, and other Agency employees requiring a CDL.

• Assist in developing and implementing training curriculum, lesson plans, and all training material and testing that aligns with identified training needs.

• Implement appropriate training methods or activities for effective learning (eLearning, classroom, on-the-job training, mentoring)

• Evaluate and report on training programs to determine effectiveness and efficiency.

• Maintain accurate training records and database as required and mandated by federal and state law.

• Monitor progress of trainees and provide periodic counseling and progress evaluation.

• Design, prepare, and/or order educational aids and training materials.

• Administer and collect post-training assessment and/or testing.

• Update instructional procedures and program content as needed.

• Conduct refresher training for operators/drivers returning from long term absences or following a preventable accident.

• Evaluate new training technology and equipment; make recommendations to management.

• Schedule training sessions, organize information technology and other equipment, and manage course enrollment.

• Communicate all training programs on a timely basis.

• May assist in training other areas on a project basis.

• Work with and maintain confidential information.

• Demonstrate regular and punctual attendance.

• Other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

• Understand and implement adult teaching methods and related use of visual aids and training equipment.

• Familiarity with traditional and modern training methods, tools, and techniques.

• Understand and apply learning management systems and web delivery tools.

• Understand and apply Federal, State, and local laws and regulations related to assigned activities.

• Proven ability to coordinate, monitor, and evaluate course curriculum and lesson plans.

• Proficient managing eLearning platforms.

• Experience coordinating multiple training events.

• Accurately prepare and maintain records, files, and reports.

• Analyze data and interpret results.

• Excellent presentation skills.

• Effective technical writing skills to produce comprehensive training materials.

• Communicate ideas and concepts effectively through presentations to small and large audiences.

• Establish and maintain cooperative relationships with those contacted during work.

• Excellent problem-solving skills and the ability to proactively identify and support creative and viable solutions.

• Write clear, concise reports and documentation.

• Basic knowledge and operation of accessibility-related equipment and features based on ADA regulations.

• Safely operate a transit bus and other applicable vehicles related to assigned activities.

• Learn new technologies, policies, procedures and guidelines established by professional organizations and/or governing agencies.

• Utilize office equipment and other relevant technology (software and systems) to meet business needs.

• Understand, follow, and communicate clearly and concisely, both orally and in writing.

• Work as a team member and independently; effectively apply organizational and time management skills; meet deadlines and comply with Agency policies.

• Exercise sound judgment in making decisions.

• Focus on tasks and recall details; handle frequent interruptions.

OTHER CHARACTERISTICS

• Collaboration:  Shares time and knowledge with others; adjusts priorities as circumstances dictate; follows through on commitments, accepts responsibility for actions, resolves interpersonal conflicts constructively. 

• Diversity: Demonstrates an awareness and respect of cultural and individual values.  Treats all people with dignity, courtesy and respect.

• Fiscal Accountability: Actively contributes to the productivity of the agency; demonstrates good stewardship of company time and resources; displays high standards of ethical conduct.

• Customer Service:  Anticipates the needs of internal and external customers; delivers quality work products and services within expected timeframes. Considers and responds appropriately to people in various situations.

• Innovation: Considers new approaches to situations; encourages ideas and improvements.

• Sustainability: Actively encourages environmental benefits and the conservation of natural resources.

• Safety: Adheres to safety related laws, regulations, standards, and practices; performs work in a safe manner; encourages and supports others to be safe while at work.

MINIMUM QUALIFICATIONS

High School Diploma or G.E.D. equivalent and three years of experience in commercial transportation, and three years of experience in customer service. Must have a Commercial Driver’s License, Class B or higher with Passenger Endorsement for at least two years. Must possess a valid driver’s license.

LICENSES, CERTIFICATIONS & OTHER REQUIREMENTS

Must obtain and maintain the following licenses and certifications for continued employment at BFT:

• Commercial Driver’s License (CDL) with passenger endorsements and no air brake restrictions, and corresponding medical certification, TSI Training Instructor Certificate or ability to obtain within 180-days of employment.

• OSHA (10 or 30) Certification or obtain one within 180-days of hire.

• American Safety & Health Institute (ASHI) Instructor Certified in First Aid, CPR, and AED, or ability to obtain within 180-days of employment.

PREFERRED QUALIFICATIONS

Associate Degree in Business Administration, Communications, Psychology, or related field from an accredited institution, with major course work in training and development from an accredited institution or five years of experience in public transportation with experience in a job training environment.

PHYSICAL REQUIREMENTS

Frequently stand and walk; intermittently kneel, stoop, bend, and twist at the waist, and reach overhead; sit for long periods of time. Rarely crouch, or crawl. Occasionally lift, push/pull, or carry up to 50 pounds. Occasionally push/pull wheelchairs, open/close doors a force of 20 pounds. Hear and speak to communicate in person, before groups, and over the telephone. Manual dexterity of hands and fingers to include repetitive keyboarding, grasping, and reaching to operate a computer keyboard, mouse, standard office equipment and/or steer bus. Occasionally ascends/descends stairs and ladders while maintaining balance. Visual acuity to perceive color, depth, distance, size, and visual field to operate a motor vehicle.

WORKING CONDITIONS

Work is primarily performed in an office environment where noise, distractions, and lack of privacy may be present. Frequent work may be performed in outside environment with exposure to traffic, dust, road noise, exhaust fumes and extremes of temperature. Operate a motor vehicle. Must be available to work flexible hours including evenings, weekends and holidays as needed.

If you want to give back to the community, consider hopping onboard the team that's going places!

Equal Employment Opportunity (EEO) Policy