Training Manager

ITCON Services

Nashville, TN

JOB DETAILS
SKILLS
Analysis Skills, Automation, Background Investigation, Call Centers, Case Management, Channel Support, Decision Support, English Language, Federal Government, Federal Laws and Regulations, Government, Government Regulations, Homeland Security, Information/Data Security (InfoSec), Instructional Design, Law Enforcement, Maintain Compliance, Project/Program Management, Public Safety, Records Management, Staff Training, Technical Training, Training Program, Training/Teaching, Training/Teaching Curriculum, United States Citizen, United States Customs
LOCATION
Nashville, TN
POSTED
30+ days ago
Seeking a strategic Training Manager to lead the learning and development division of the National Coordination Center (NCC) for U.S. Immigration and Customs Enforcement (ICE). This is not a standard corporate training role; you will be responsible for certifying a workforce of analysts to provide autonomous, life-safety decision support to federal officers.
Your mission is to ensure that every operator—from Day 1 new hires to seasoned analysts—possesses the technical competence and operational tradecraft required to support the 287(g) Program’s nationwide enforcement mandate.

What You Will Do
  • Build Mission-Ready Analysts: Design and deliver a comprehensive training curriculum that goes beyond system navigation. You will train staff to "elicit necessary information" and provide "autonomous analysis" that supports time-sensitive arrest and enforcement decisions by ICE Officers.
  • Manage Federal Compliance: Oversee strict adherence to DHS mandatory training standards. You will track and certify 100% completion of Information Assurance (IAAT), Privacy, and Records Management training for all personnel prior to system access.
  • System & Automation Training: Develop technical training modules for mission-critical law enforcement systems (e.g., EARM, ACRIMe) and new automation tools, ensuring staff can effectively utilize data to support public safety investigations.
  • Rapid Response Curriculum: Maintain operational agility by deploying "refresher or re-training" sessions within 45 days of any changes to federal regulations, Agency policies, or the Immigration and Nationality Act (INA).
  • Partner Support: Assist the 287(g) Division by tracking and monitoring the training and credentialing status of Designated Immigration Officers (DIOs) nationwide.
Required Qualifications
  • Citizenship: Must be a United States Citizen.
  • Experience: 5+ years of experience managing training programs, preferably in a government, law enforcement, or high-volume contact center environment.
  • Communication: Mastery-level English proficiency with the ability to express complex information "spontaneously, very fluently, and precisely".
  • Compliance Expertise: Experience creating and maintaining audit-ready training records (dates, locations, certifications) for government submission.
  • Security: Ability to pass a rigorous Background Investigation conducted by the Office of Professional Responsibility (OPR-PSU).
Preferred Qualifications
  • Experience with DHS/ICE systems such as EARM, ACRIMe, or similar federal case management platforms.
  • Background in instructional design for call center or law enforcement operations.

About the Company

I

ITCON Services

Our core philosophy is to listen to our customers, understand their requirements and develop a world-class solution that exceeds their expectations.  We routinely go beyond what is considered exceptional work, redefining the standard for what quality service delivery should be.

As a young, small, aggressive company, we attract some of the best minds in the consulting industry who possess an extraordinary ability to quickly adapt to and address our customers’ dynamic needs.  We value and respect our employees, and work hard to foster an environment in which all team members are unconditionally committed to the highest standards of ethical behavior and professional integrity.

At ITCON Services, we strive to establish and maintain long-term relationships with customers and employees.

COMPANY SIZE
20 to 49 employees
INDUSTRY
Computer/IT Services
FOUNDED
2008
WEBSITE
https://itcon-inc.com/