Training Manager

Location: Seattle, WA

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Type: Urban

Salary Range: $75,000 to $85,000 / Per Hour

Open Period: 3/23/2026 until filled

Summary: SIHB Core Competencies

Core Competencies are foundational commitments and skills that all SIHB staff are expected to develop. These competencies define common measures for performance that are applied to every role in the organization.

• Commitment to Indigenous and Organizational Values: Everything we do at SIHB is centered on Traditional Indian Medicine. It is our responsibility to maintain cultural integrity in all that we do.
• Accountability: All employees of SIHB effectively manage their own work and the work of their teams. We take ownership of our actions and decisions. We all strive to deliver the highest quality work and care, while respecting our teammates and relatives.
• Collaboration: SIHB is a team-oriented organization. As team members, we share the responsibility of working toward a common purpose. We collaborate with our colleagues across the organization to deliver the highest quality of care and results in alignment with our mission, vision, values, and Theory of Change.
• Communication: We practice effective and clear communication with staff, relatives, teams, and community. We demonstrate empathy among each other and with those we serve, and transparency in our decision making.
• Customer Service Orientation: All employees of SIHB recognize the needs of the diverse community we serve. We put the needs of our relatives first by delivering the highest quality, professional, responsive, and innovative care. Our relatives come first and deserve the best.

Position Summary: The Training Manager develops, documents, maintains, and delivers training materials and methods to clinical and non-clinical staff on agency computer systems and workflows. Delivery of training materials occurs through a variety of modalities including in-person classroom, video, webinar, digital learning, electronic documentation, etc. The Training Manager uses current and best practices of Adult Learning principles to create, update, and replace existing training content into easy-to-understand learning objectives and activities for end users. Monthly review, coordination, communication, and documentation of application upgrades is included in this role. Excellent written and verbal communication skills and ability to balance competing priorities is required.

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Duties: Job Responsibilities

• Responsible for developing and maintaining the systems training environments, training materials and methods for clinical and non-clinical end users in Epic and other clinical applications with direction of leadership.
• Coordinating and providing direct end user training for Epic and clinical applications.
• Incorporates instructional design principles to design course content.
• Conducting orientation programs and arranging on-the-job training for new hires.
• Collaborating with the HR department to ensure trainings completed are documented and Learning Management System (LMS) supports digital/e-training.
• Analyzes organizational learning and training needs, develops learning plans, and organizes training by priority.
• Identifying and filling gaps in training content and materials that need updating to generate higher productivity and safety among staff and for our Relatives.
• Maintaining in-depth understanding of the organizational applications, system updates, SIHB policies and procedures, and established or new workflows.
• Facilitating release cycle updates in partnership with IT staff and EHR Support Analysts, ensuring all documentation and training materials are in sync with release improvements.
• Participating in project discovery, planning, and tasks as appropriate.
• Collaborating with application vendors when needed.
• Collaborating with internal quality improvement teams and work with members proactively to drive quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards, when assigned.
• Complying with applicable federal, state, and local laws and regulations, and SIHB Health policies and procedures.

Specific training management accountabilities include:

• Fostering communication and cooperation between all people involved in training.
• Organizing meetings with management, subject matter experts (SMEs,) and/or assigned staff before preparing course materials to gather input for content requirements and to ensure there is a detailed understanding of training subjects and processes.
• Delivering training(s) on schedule.
• Administering competency tests after the completion of training courses to determine the effectiveness of training strategies.
• Presenting training status and results to department, division leaders, and stakeholders.
• Problem-solving is

Qualifications: Background Qualifications

Required:

• Bachelors degree in education, human resources, healthcare, or related field
• 3 years of experience directly related to organizational education
• 1 year health care experience, especially in Indigenous or underserved communities
• 1 year experience with Epic EHR
• Proficient using Microsoft Suite
• Working knowledge of best practices in Adult Learning principles
• Strong presentation and communication (verbal and written) skills
• Strong "people skills" with the ability to build rapport and demonstrated ability to work across organizations and multiple audiences
• Comfort with technology and ability to adapt to change

Preferred:

• Learning Management System experience
• E-Learning course design experience
• Instructional Design experience

Work Environment:

• The Training Manager works in a collaborative work/office environment.
• Work hours are 4x10 hours shifts per week. Clinic hours are 7-6, Monday-Friday. Duties may involve long hours performing sedentary work at computer terminal.

Work Type:

Who May Apply? All Groups of Qualified Individuals

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