Training Manager (Topeka,KS)

- Manage collaboration with stakeholders to perform needs analysis, develop learning objectives and design deliverables that meet the business needs and organizational quality standards.

- Create and organize training sessions, and deliver instructor led training programs as needed to achieve business outcomes and effective transfer of learning in the workplace.

- Forge relationships with internal and external stakeholders to ensure that both tactical and strategic goals and outcomes are met.

- Develop and implement training programs and materials to ensure business requirements are met for effective operation programs.

- Complete hiring and performance management processes to support a high performing training team.

- Provide confidential coaching/facilitation and work closely with all levels of operation staff to ensure the integrity of the program and provide highly skilled feedback on operations staff performance in scheduled training and informal skills-based coaching.

- Ensure Training Specialists and Operations staff are provided with up-to-date knowledge of project related updates, processes, and procedures.

- Develop a means of measuring the effectiveness of training programs developed or administered through evaluation, testing, and assessment of program outcomes.

- Review, evaluate, and modify existing and proposed programs.

- Develop assessments to measure and assess effectiveness of the curriculum and learner performance in the workplace, integrating results into new and existing course curriculum.

- Maintain a library of training aids.

- Conduct training needs analyses and collaborate with internal and external stakeholders to identify learning requirements and business objectives.

- Develop, implement, and maintain training programs, curriculum, and instructional materials to support operational and contractual requirements.

- Lead the design, development, scheduling, and delivery of instructor-led, virtual, and blended learning programs.

- Ensure employees receive timely training on new processes, systems, policies, procedures, and regulatory requirements.

- Measure and evaluate the effectiveness of training programs through assessments, testing, performance metrics, and learner feedback, making enhancements as needed.

- Manage the development and maintenance of training assessments and certification programs to validate employee readiness and performance.

- Partner with Operations, Quality, and Leadership teams to identify skill gaps and implement targeted learning solutions.

- Provide coaching, facilitation, and performance feedback to employees and leaders to support continuous improvement and operational excellence.

- Review and update existing training programs and materials to ensure accuracy, compliance, and alignment with business objectives.

- Serve as the primary point of contact for training-related initiatives and collaborate with stakeholders to ensure successful implementation of learning strategies.

- Lead, mentor, and develop training staff, including oversight of hiring, onboarding, performance management, and professional development activities.

-Support regulatory, healthcare, and contractual training requirements to ensure compliance with applicable program standards.

Minimum Requirements

- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

- 5+ years of experience in training, learning & development, call center operations, healthcare operations, or a related field.

- 3+ years of leadership or people management experience.

- Experience developing, delivering, and evaluating instructor-led training programs.

- Experience coaching employees and providing performance feedback.

- Demonstrated ability to lead classroom, virtual, and on-the-job training initiatives.

Preferred Skills and Qualifications

- Medicaid or healthcare program experience

- Training delivery and facilitation experience

- Curriculum development and instructional design

- Leadership and people management experience

- Call center operations experience

- Project management experience

- SharePoint and CRM experience

- Adobe Captivate or eLearning development experience

- Strong coaching and communication skills

- Microsoft Office proficiency (Excel, PowerPoint, Word)

Home Office Requirements

-Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net)
-Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
-Must currently and permanently reside in the Continental US.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.

Minimum Salary

$

72,000.00

Maximum Salary

$

82,000.00