Training Manager - Valley Metro

Knowledge and Experience:

• High school diploma or equivalent.
• Must be a certified Transportation Safety Institute (TSI) Bus Operator Instructor.
• Must Have with Class “B” Commercial Driver License with Airbrakes, and Passenger endorsements and valid active medical examiners certificate.
• Must have at least 3 years’ progressive transit experience with commercial class “B” vehicles in a fixed route transit system.
• Knowledge of DOT policies, FTA, ADOT, OSHA, NIMS, EPA standards and ADA requirements.
• Experience developing and implementing training program plans and procedures.
• Conducting oral presentations, relaying technical information in understandable terms.
• Ability to maintain confidentiality of sensitive information
• Demonstrated ability to work effectively in a diverse workforce.

Skills:

• Possess a working knowledge of adult education principles and practices.
• Possess the skills necessary to write and express oneself orally in a logical, comprehensive and intelligent manner, as well as good organizational skills.
• Possess the temperament necessary for maintaining amiable relations with various levels of company personnel.
• Possess a working knowledge of Microsoft Access, Excel, and Word.
• Ability to interpret and explain regulations to others.
• Must have excellent communication skills (written and oral).
• Excellent time management skills with ability to prioritize.

Key Accountabilities:  

• Administers and directs the Keolis Operator Education Program, Trainer Certification Program, Assists with Monthly Safety Meetings, and OSHA required training to all department employees.
• Conducts driver’s licensing safety instruction.
• Provides training assistance to the Maintenance Department, Human Resources and other departments as required.
• Directs classroom, closed course, behind the wheel and line instruction training for Student Bus Operators.
• Evaluate training effectiveness through appropriate student evaluation and post training effectiveness evaluations making modifications to the program design to increase program efficiency.
• Manage large-scale training projects as assigned.
• Assure the training programs are maintained current and incorporated with up-to-date information gained from Keolis, federal and state authorities and agencies.
• Prepare trainee examinations and conduct trainee evaluations for classroom, line and revenue phases of training.
• As appropriate, conduct counseling sessions for trainees, evaluate the results, and recommend/develop individualized training programs.
• Administers re-training as required and ensures timely completion.
• Participate in Keolis management audits and prepare responses to audit findings concerning training functions.
• Maintain knowledge of industry operations, skills and techniques commensurate with the responsibility to develop and conduct effective, high-quality training.
• Supervise the collection and maintenance of auditable training records and report required to document training program activities.
• Conduct self in an appropriate manner as a representative of Keolis, working effectively in a diverse work environment.
• Manage, plan, organize and schedule work assignments for trainers.
• Work closely with Directors and Managers to determine, develop and implement training programs to improve daily operations.
• Administer CDL and other certification/recertification programs as established by contract, state and corporate mandates. Monitor employee training status for compliance with these programs.
• Assist Maintenance, Operations, Human Resources departments in the development, training, assessment of personnel.
• Assess training needs related to new equipment and new technology. Develop and implement programs to satisfy these needs.
• Supervise staff (as assigned) including interviewing and hiring, training, work assignment, and performance management.
• Oversee the CDL training for maintenance personnel. Oversee new hire (general) OSHA required safety orientation for all maintenance personnel.
• Design training aids, prepare technical materials, tests, handouts and lesson plans for training classes.
• Create and maintain training records on all employees.
• Maintain a complete training reference library for the Training Department.
• Assess employee's skill levels, counsel, recommend and coordinate appropriate training with employee and respective supervisors/managers.
• Other duties as assigned or requested.

Physical Demands and Work Environment: 

The physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of the job.  Reasonable accommodation may be requested to enable individuals with disabilities to perform the essential functions. 

All roles may entail, to varying extents, the following physical demands:

• Long periods (potentially exceeding 8 hours per day) of walking, standing, sitting, bending, pushing, pulling, climbing, lifting, balancing, stooping, twisting, squatting, handling materials, repetitive hand-wrist motions, and traversing uneven surfaces;
• Exposure to both extreme heat and cold;
• Exposure to loud noises, fumes, and airborne particles;

In addition to the above demands inherent in every role, the following roles may entail unique physical demands, including:

• Operators/Drivers may work inside or outside vehicles and may operate vehicles for over 8 hours per day.
• Operations Supervisors and Managers may split their work between an office setting looking at a computer screen/electronic device and active transit field locations driving in a vehicle.
• Maintenance Employees may be exposed to toxic or caustic chemicals in a ventilated maintenance shop and may work with personal computers, laptops, electronic hand-held devices, complex electrical schematics, diagnostic software and testing devices, and other heavy machinery.
• Office Staff may work indoors in air-conditioned or well-ventilated facilities, including offices and cubicle spaces equipped with a telephone and computer and may entail typing or looking at a computer screen.

Additional Statements:

• Drug screening: Pursuant to Department of Transportation regulations, employment for safety-sensitive positions will be contingent upon passing a pre-employment drug screen and a physical examination. Keolis maintains a drug-free workplace. Employment will also be contingent upon completion of a background check consistent with applicable federal, state, and/or local laws. 
• Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the safest transportation company in the world. 
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of our operations on the communities where we operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, pregnancy status, genetic information, veteran status, gender identification, or any other status protected by applicable law. If you require a reasonable accommodation to participate in the application or interview process, please contact KTA-HR@keolisna.com. Keolis complies with federal and state disability laws and provides reasonable accommodations to qualified applicants. 
• Work authorization: “Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position”

Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

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