Training Officer (Full Time) (36122)

Job Description Summary

Ensures the security and safety of the guests, employees, cash and physical assets of the hotel and casino. Train and monitor all new security officers and fill out necessary documentation to ensure proper training was completed. Conducts training in areas where Team Members are below average or unacceptable.

Essential Duties and Responsibilities (other duties may be assigned)

• Must adhere to all aspects of the Anti-Money Laundering (AML) Program and its regulations including, but not limited to, Title 31 Cash Transactions, Suspicious Activity Reporting and Customer Identification requirements.

• Ensures the integrity of gambling, banking, count room and cash handling procedures.

• Maintains a constant surveillance throughout the casino watching for irregularities or illegal gaming devices.

• Immediately reports suspicious or unusual activities to the proper Department Supervisor, Surveillance Officer or Security Director.

• Periodically checks perimeter and cash cage door.

• Delivers fills/credits to cage and gaming stations.

• Escorts all chip, token and cash transfers within the casino. Collects and transports table game drop boxes to storage area.

• Escorts all money transfers between casino and accounting.

• Assists in monitoring traffic as required.

• Maintains and controls access to restricted areas. Checks ID for possible underage customers.

• Escorts cash transfer to the Spa Casino Bank when requested by accounting.

• Responsible for opening outer door of ATM machine for fills.

• Provide security for cash cage and soft count room.

• Ensures the safety of guests and employees during the hotel and casino operation.

• Performs CPR/First Aid as required.

• Works with local police, fire or emergency medical teams as necessary.

• Acts as a liaison with management on security issues.

• Assists in locating lost property, files report if not found.

• Fosters and maintains positive player/house relations. Accepts, records and notifies management of complaints.

• Removes individuals from the hotel and casino when directed by the General Manager or Security management. Make arrest for law violations.

• Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures.

• Provide excellent guest service to both guest and internal clients.

• Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures.

Training Responsibilities

• Act as Field Training Officer (FTO) in providing proper instructional techniques, information, and direction to newly hired members of the Security Department.
• The FTO shall document the trainee's performance and evaluate the trainee's performance.
• Conduct refresher training during shift briefings, or in-service training as appropriate.
• Conduct classroom training as approved by departmental standards.
• Stay current on all changes to job and training requirements.
• Responsible for training existing officers on new policies and procedures and reinforcing existing training procedures.
• Assisting in processing, storing and returning lost and found items.
• Provides break relief for Dispatchers and other officers.
• Assist in monitoring and providing corrective actions concerning security policies and procedures.
• Provide training in report writing and investigations to other officers.
• Assign and monitor the completion of practice reports.
• Provide written weekly evaluations on new employees.
• Perform investigations and write reports associated with them.
• Insure medical equipment is always in good working order.
• Provide tours of the casino and hotel to identify emergency shut off valves and response procedures.
• Provide excellent guest service to both guest and internal clients.
• Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures.

Supervisory Responsibilities

Supervise designated trainee.

Access to Sensitive Areas and Information

As allowed per the ACGC access matrix.

Signatory Ability

Hotel and casino security reports

Table game fills/credits

Fund transfer slips

VLT Jackpots up to $200.00

Education and/or Experience

• High school diploma or GED.
• 2-3 years related experience or combination of education and/or experience or good public relations skills.
• Guard Card NOT Required
• Must be computer literate and be able to communicate in English.

Working Conditions/Physical Demands

To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 ½ mile, climbing stairs and sitting at a desk/work station for the duration of the shift. Must be able to work in a smoke filled environment. Must be able to work in a "lighting subdued" environment for extended periods of time. Must be able to work in extreme weather conditions to include extreme heat and cold weather.

Typically the individual will be housed in an office environment. The noise level in the work environment is usually moderate, but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.