Training Officer- Learning and Organizational Development - Human Services Agency (TEX) (1232) (166468)

This recruitment will be used to fill four (4) positions within the Learning and Organizational Development (L&OD) Unit of the Human Services Agency (HSA).The duration of this assignment is twelve (12) months.Exam Type: TEX Category (CAT) 18Fill Type: Special Project Exemption (Charter Section 10.104-18)- An appointment authorized for exemption under Charter Section 10.104-18 must be to a position created for or dedicated to a special project, or for professional services, not to exceed one (1) year, by Charter requirement.Application Opening - Wednesday, August 5, 2026Application Deadline - The final day to apply is August 11, 2026 Salary Range: $113,880.00- $149,110.00 Yearly https://careers.sf.gov/classifications/?classCode=1232&setId=COMMNAppointment Type: This is a Temporary-Exempt (TEX) Category 18 Appointment and is limited to one (1) year in six (6) month increments. Temporary Exempt Appointments from Civil Service rules pursuant to San Francisco Charter Section 10.104-18 serves for a limited term, at the discretion of the Appointing Officer.Recruitment ID: TEX-1232-166468; REF60819BAt the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services (DAS), and are united by our commitment to deliver essential services that support and protect people, families, and communities.From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.Becoming a City employee means being a part of a team that cares about making a difference. Your work will shape both the present and future of San Francisco. When you work for the City, you're choosing a job with purpose.OUR COMMITMENT TO RACIAL EQUITYAs we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.

Role description

Under direction of the Learning and Development Induction Manager, the 1232 Training Officer delivers and evaluates training programs focused on CalFresh (CF) and Medi-Cal (MC) benefit administration. This position will be responsible for creating curriculum and instructional materials, conducting instructor-led training, ensuring staff understand eligibility rules and case-processing requirements. This position will collaborate and consult with SF Benefits Net (SFBN) and Alignment and Guidance (A&G) training staff to guide the Induction process.The length of SFBN Induction Training is 6 months and includes classroom instruction with L&OD, business process training with A&G, and on-the-job learning with SFBN.. This additional resource will provide the Agency with more capacity to address 2905 vacancies and plan for future workforce development and training needs. Essential Duties and Functions: According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned.Determining training needs, developing and delivering course content, evaluating training effectiveness, and maintaining curriculum and materials to ensure alignment with current laws, rules, and regulations.Facilitating training across multiple modalities by delivering presentations, leading activities, mentoring trainees, and ensuring equitable and accessible learning environments.Maintaining and improving training materials through ongoing review, research, collaboration, and quality‑control of content, assessments, and related processes.Evaluating trainee progress by developing and grading assessments, analyzing results, conducting check‑ins, and providing individualized support.Overseeing daily classroom operations and coordinating with Program training staff on updates, logistics, projects, and curriculum development.Evaluating the effectiveness of training programs by assessing learning outcomes, gathering and analyzing feedback, facilitating workshops and related training events, and preparing reports.Assessing individual, team, and organizational learning needs by analyzing information obtained from assessment tools, evaluations, reports, complaints, interviews, and other relevant documents or consultations.Provide supervision and support to Program Specialists by guiding their training activities, delivering coaching and feedback, assisting with classroom preparation and materials management, and ensuring accurate completion of administrative tasks.

How to qualify

1. Education: Possession of a baccalaureate degree from an accredited college or university; AND2. Experience: Two (2) years of verifiable experience designing, organizing, and conducting employee training programs.Substitution of Education: Additional experience as described above may be substituted for the required education on a year-for-year basis. Thirty (30) semester units/forty-five (45) quarter units equal one year of experience.Substitution of Experience:Possession of a Master of Arts degree may be substituted for one year of the required experience; ORVerifiable experience in teaching adults and developing lesson plans may be substituted for the required experience on a year-for-year basis.Desirable Qualifications: The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.Experience creating, delivering, and evaluating training as related to social service programs - CalFresh and Medi-Cal preferredExperience using CalSAWSExperience undergoing major system changes (e.g. CDS to CalWIN, CalWIN to CalSAWS)Proficiency using Microsoft Office tools and learning applications/software (e.g. Word, Outlook, Teams, PowerPoint, Kahoot, CANVA, etc.)Verification of Education and Experience:Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications.Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://careers.sf.gov/knowledge/experience-education/.Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.Selection procedure:The selection process will include evaluation of applications in relation to minimum requirements and assessment of candidates' job-related knowledge, skills and abilities in an oral interview, which may include a written or performance exercise.Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the department will be invited to continue in the selection process.Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

What else should I know?

Additional Information Regarding Employment with the City and County of San Francisco:Information About the Hiring ProcessConviction HistoryEmployee Benefits Overview Equal Employment OpportunityDisaster Service WorkerADA AccommodationRight to WorkCopies of Application DocumentsDiversity StatementWhere to applyAll job applications for the City and County of San Francisco must be submitted through our online portal. Please visit https://careers.sf.gov/ to begin your application process.Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall, 1 Dr. Carlton B. Goodlett Place, Room 110.Ensure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues.Applicants will receive a confirmation email from notification@smartrecruiters.com that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.If you have any questions regarding this recruitment or application process, please contact the exam analyst, Patrice Brown at patrice.brown@sfgov.org or by telephone at (415) 412-9970. Your information will be kept confidential according to EEO guidelines.The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.