Training & Performance Supervisor - Monday to Friday, 2:00pm to 10:00pm

ESSENTIAL JOB FUNCTIONS

• Maintain internal performance and quality standards set by management.

• Ensure that the processes, metrics and visibility are meeting expectations.

• Responsible for creating, maintaining and analyzing data related to client metrics, service and visibility.

• Analyze client key performance indicators gaps, data quality, and visibility to improve performance, escalating to the Training & Performance Manager when necessary.

• Assess support interactions based on established performance and quality standards

• Monitor trends and provide recommendations for the design and facilitation of forwarding and operations training courses and associated performance and quality standards.

• Deploy as part of a field team as needed for site visits. 

• Supervise frontline Training & Performance staff as assigned.

• Other duties as assigned.

PHYSICAL REQUIREMENTS

• Job requires the ability to use vision, adjust focus and work on a standard computer screen
• Job may require extended sitting or standing, use of standard office equipment
• Job will require presence on-site at the assigned work location

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OTHER SKILLS AND ABILITIES

• Excellent communication skills with the ability to convey ideas effectively, listen intently, develop strong training content, and drive adoption across functions and teams.
• Ability to deal with ambiguity—given an open-ended task, can achieve great work with minimal supervision.
• Self-motivated and goal oriented with strong organization skills and an excellent attention to detail.
• Creative and problem-solving skills to invent new ways to accommodate the learning needs of contemporary learners.
• Technical competence in using modern technology to develop training content.
• Experience in working with end users to elicit and document requirements. 
• Empathy for end users - craft intuitive workflows that improve user experience.
• Strong collaboration and teamwork skills in a small setting, as well as across different geographic locations.
• Ability to focus on high quality work while under pressure; drive short-term actions that are consistent with long-term goals.
• Advanced knowledge of MS Office, Visio, MS Teams, MS Project and other Microsoft learning and collaboration tools.

EDUCATION AND EXPERIENCE

• Bachelor’s degree.
• 2+ years of experience as an analyst.
• Experience working in a global multi-cultural environment.
• Experience in the Logistics industry preferred.
• Familiarity with eLearning development tools such as Camtasia, Adobe Captivate, or similar is a plus.
• Proficient with MS Office or related office suite software.

CERTIFICATION AND LICENSES

Professional certification may be required in some areas.