Training Process Support Specialist

Training Process Support Specialist

Location: Plymouth, MN

Onsite Flexibility: Hybrid Local candidates near Minneapolis work in a hybrid setup (2 3 days/week in the Plymouth office); candidates outside the Minneapolis area are fully remote.

Contract Details

• Position Type: Contract
• Contract Duration: 12 months
• Start: May 4, 2026
• Pay Rate: $45.00 / Hour (USD)
• Travel Requirements: Not required
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

Making what matters work at the client takes the passion of every employee around the world. The organization creates an environment where creativity, invention, and discovery become reality every day a place where bold, bright professionals can reach their full potential and help the company reach its own.

Key Responsibilities

• Deliver virtual training for CYME software, covering foundational and advanced functionality. Facilitate hands-on exercises, labs, and real-world scenarios to reinforce learning and practical application.
• Translate complex electrical engineering and power system concepts into clear, learner-friendly instruction.
• Develop, maintain, and update training materials, including presentations, lab guides, exercises, and job aids.
• Assess learner understanding during training sessions and adjust delivery to accommodate varying skill levels.
• Collaborate with Product, Engineering, Professional Services, and Support teams to ensure training content aligns with current functionality and best practices.
• Gather and analyze learner feedback to continuously improve course content, delivery methods, and overall training effectiveness.
• Maintain training readiness, including lab environments, datasets, and training configurations.
• Support development of blended learning solutions, including self-paced or eLearning content, as needed. Stay current on CYME product updates, industry standards, and utility best practices to ensure training remains relevant and accurate.
• Track training activities and outcomes in designated systems or reports, as required.

Required Skills

• Strong presentation and facilitation skills with the ability to teach technical concepts to diverse audiences.
• Familiarity with power engineering terms such as KW, transmission, and generation.
• Previous experience in customer enablement, training delivery, or equivalent experience.

Preferred Skills

• Knowledge of electric utility distribution/transmission fundamentals (e.g., load flow, short circuit, protection, reliability, grounding, integration studies).
• Familiarity with adult learning frameworks.
• Prior customer-facing experience supporting enterprise implementations or software.
• Experience working at utilities (e.g., XL Energy) or competitor companies such as Siemens or Honeywell.
• Application engineering experience due to direct work with customers.
• Familiarity with CYME software (internal Eaton system or utility company experience).

Education Requirements

• Bachelor's Degree required.
• Engineering degree preferred; alternatively, a Bachelor's degree with a strong background in adult learning, instructional design, training, or workforce education.
• Ideal candidates possess an electrical or computer engineering degree.

Required Experience

• 3 years of experience required with an engineering degree; 5 or more years of experience required without an engineering degree (with electrical sector experience).
• Experience training workforce personnel in the utility or electrical engineering field.

Nice-to-Have Experience

• Prior experience supporting enterprise software implementations or customer-facing enterprise engagements.

Work Environment / Physical Requirements

• Local candidates in the Minneapolis area will follow a flexible hybrid schedule requiring 2 3 days per week in the Plymouth office.
• Candidates outside the Minneapolis area may work fully remote.
• Initial training will be virtual, with potential for in-person delivery depending on the candidate's capacity.

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About the Client

Intelligent power management company focused on sustainability and improving global quality of life.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-04210 Industry: Information Technology

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