Training Program Manager

Overview

The Michaels Organization is a national leader in residential real estate offering full-service capabilities in development, property management, construction, and investment. At Michaels, our teammates strive to fulfill our promise of creating communities that lift lives - ones that jumpstart housing, education, civic engagement, and neighborhood prosperity. With this passion at the forefront of our business, Michaels teammates can be proud to be a part of the extraordinary, every day.

The Training Program Manager is an integral part of The Michaels Management Military team, assisting in building and managing programs that positively impact our business, our teammates, and our clients. This individual will create, design, develop, implement, and conduct learning and development programs for the Michaels Management Military Team. As the Training Program Manager, you are responsible for building scalable programs to help develop and grow our leaders and teammates at all levels in the organization through coaching, facilitation, training, and consulting to maximize leader, division, and organizational performance. This role involves managing the end-to-end development and implementation of training initiatives, ensuring the effective training of Certified Training Associates (CTAs), and overseeing the successful implementation and evaluation of the training program. The position reports directly to the Sr. Vice President, and together, this team strives to achieve The Michaels Organization's goal of attracting, training, and retaining talent.

Responsibilities

1. Partner with the Operations Leadership team to identify training needs and opportunities and recommend learning solutions that are aligned with business needs.
2. Utilize sound approaches for understanding leaders' needs, developing solutions, and implementing military-wide training programs in partnership with the corporate Talent Development team.
3. Partner with regional teams to develop and implement tools to monitor new hire onboarding and satisfaction.
4. Evaluate program effectiveness through assessments, surveys, and feedback. Measure the impact of training (participant feedback evaluations), ensuring training effectiveness, and tracking program development life cycles.
5. Leverage data and insights to continuously enhance offerings to meet the changing needs of the business.
6. Design, build, and deliver online and instructor-led training courses and materials, including defining learning objectives, creating content and success criteria metrics.
7. Maintain records of learning and development activities, attendance, results of tests and assessments, and retraining requirements.
8. Identifies performance/behavior gaps, makes recommendations, and provides solutions in order to improve business performance, increase retention and develop future leaders.
9. Work in the Learning Management System (LMS) to administer and manage associated training activities, build learning paths, assign training, track progress, mark attendance, generate and distribute reports, etc. Partner with LMS administrator as needed.
10. Manage, train, and certify the Training Associates (CTAs) to ensure effective knowledge transfer and program delivery.
11. Consults with CTAs to help them implement the training program.
12. Perform all necessary tasks in preparation for and delivery of programs, and new initiatives. This could include scheduling training sessions, organizing information technology and other equipment/systems, and managing rosters, creating meeting invitations, and recording training. Assists CTAs in managing program logistics.
13. Maintains knowledge of external and internal training resources.
14. Travel: 30-40%
15. Perform other duties as assigned.

Qualifications

Required Experience: • 3-5 years of experience in learning & development, instructional design and facilitation within the real estate, multi-family, or property management industry • Experience developing and conducting training in Multifamily facilities and community management operations. • Privatized Military Housing Experience (Preferred)

Required Skills and Abilities: • Demonstrated understanding of adult learning principles, learning styles, and experiential learning • Interpersonal Savvy • Influencing Without Formal Authority • Exceptional Planning & Organizing Skills • Experience facilitating classroom and virtual learning in a dynamic manner; demonstrated ability to build relationships, connect and engage with others quickly • Preferred experience with Storyline 360, Tango.us, Arcade or similar software • Highly proficient with Microsoft Outlook, Word, Excel, and PowerPoint • Proven ability to manage multiple projects/programs • This position requires a customer service oriented, self-motivated, responsive individual who can multi-task and work independently as well as in team environments, often under deadlines. • Demonstrated flexibility and experience with problem solving, fostering teamwork, and managing change • Preferred experience with LMS and Adobe Create Suite (i.e., Photoshop, Premiere, Audition)

Salary Range Information: The range displayed on each job posting reflects the targeted base salary for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Rewards & Benefits: We know Michaels' promise of lifting lives starts with our teammates, so making sure every single teammate is happy, healthy, and set up for a successful future is important to us. As part of our team, you will enjoy a competitive wage, a comprehensive benefit package which includes Medical, Dental, Vision, prescription, etc., generous paid time off, a 401 (k) plan with a company match, and so much more. We believe in education - and in taking care of our own - so as an added incentive your children will be able to apply for the Michaels Employee Scholarship Program. Help make the world a better place in a team-oriented environment. Grow with our organization through various professional development opportunities. Collaborate and thrive in a company culture where all are welcome Michaels teammates make a difference in the lives of residents, colleagues, and the communities where we live and work every day. To learn more about the total rewards we offer please visit our website. Come join our team. You're going to love it here!

Salary Range: $75,000-$100,000 Annually