Training Program Support

Job Title: Training Program Support
Location: Medford MA 02155
Duration: 06+ Months
Pay: $22.50 - $23.50/Hr on W2 without benefits

Work Schedule & Shift Assignment Information

This temporary position is intended to be full time. Staff must be able to work any assigned shift, and shift assignments will rotate regularly based on operational needs.

Non Overnight Weeks
" Shift A: 5:30 AM 1:30 PM
" Shift B: 6:00 AM 2:00 PM
" Shifts C & D: 9:00 AM 5:00 PM

Overnight Weeks
" Shift A: 5:30 AM 1:30 PM
" Shift B: 6:00 AM 2:00 PM
Note: Overnight coverage is Sunday through Thursday only. There is no overnight shift on Friday.
" Shift C: 3:00 PM 11:00 PM
" Shift D: 9:00 PM 5:00 AM

Shift Rotation
All temporary staff will rotate through shifts as needed. For example, an employee will work Shift A one week and transition to Shift B the following week. Overnight weeks rotate on a 2 weeks on / 2 weeks off cycle.

Accessibility
Please note that the facility at 400 Riverside Ave in Medford currently does not have elevator service. Elevator access is expected to be restored in the coming days; however, this role requires the ability to rotate through all classrooms, including those located on the second floor.

Dress Code
Business casual attire is required. (See attached dress code policy)

Scheduled Hours:
The training site requires approximately 61 hours of weekly coverage. Individual contractors will be scheduled for up to 37.5 hours per week, with coverage distributed accordingly and coordinated between the Supervisor and Employee. Please note that scheduled hours may shift based on operational need.

Location/Schedule
The training site operations include primarily daytime coverage, with occasional overnight sessions. To avoid unsafe rest gaps while offering the opportunity for contractors to achieve a full work week, contractors assigned to overnight coverage may be scheduled for split shifts or partial day assignments on adjacent days. Overnight coverage requirements may be met through rotational scheduling among contractors and/or support from permanent staff and are not guaranteed to occur weekly for any individual contractor

Locations:
Primary Location [440 Riverside Avenue, Medford MA 02155]
[ 20 Foundry St, Boston, MA 02127]
[ 200 Newport Ave, Quincy, MA 02171]
[ 275 Dorchester Avenue, Building 15-72 South Boston, MA 02127]
[700 Atlantic Ave, Boston, MA 02111]
[32 Alford St. Bld. #12 Charlestown, MA 02129]
[331 Grove St, Auburndale, MA 02466]

Detailed Description of Services:

Data Entry and Administrative Support

• Operate common office equipment, including scanners, copiers, computers, and printers to support daily training record processing.
• Type and enter data quickly, accurately, and consistently.
• Coordinate sensitive, confidential topics and/or projects and prepare reports
• Input daily attendance data from paper forms into designated electronic systems.
• Scan, name, organize, and file documents according to established policies and procedures. Archive documents in accordance with organizational procedures.
• Track the status of assigned documents from receipt through completion.
• Assist with RWP training project that requires large volumes of data entry
• Search files, folders, and electronic systems to locate records and verify information.
• Review forms and records for missing, unclear, or inconsistent information.
• Flag data errors, incomplete records, or discrepancies for follow-up and intervention.
• Demonstrate exceptional organization skills and maintain a hybrid paper/electronic work environment.

Tech Support

• Assist employees with basic iPad troubleshooting (e.g., connectivity issues, app access, navigation)
• Provide guidance on routine iPad setup and basic functions for daily use.
• Help identify and report recurring iPad issues for further technical review or IT intervention.

Other Duties / Responsibilities

• Strong computer skills are needed.
• Proactive and able to work independently.
• Demonstrate strong attention to detail and organizational skills.
• Perform related duties and projects as assigned.
• Adhere to rules, regulations, collective bargaining agreements (if applicable) and policies of the MBTA including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.