Training Program Support

Summary:

• Location: 440 Riverside Avenue, Medford, MA
• Duration: 6 Months
• Work Mode: Onsite
• Scheduled for up to 37.5 hours per week, with potential for split shifts or partial day assignments.

Responsibilities:

• Operate common office equipment, including scanners, copiers, computers, and printers to support daily training record processing.
• Type and enter data quickly, accurately, and consistently.
• Coordinate sensitive, confidential topics and/or projects and prepare reports.
• Input daily attendance data from paper forms into designated electronic systems.
• Scan, name, organize, and file documents according to established policies and procedures. Archive documents in accordance with organizational procedures.
• Track the status of assigned documents from receipt through completion.
• Assist with RWP training project that requires large volumes of data entry.
• Search files, folders, and electronic systems to locate records and verify information.
• Review forms and records for missing, unclear, or inconsistent information.
• Flag data errors, incomplete records, or discrepancies for follow-up and intervention.
• Demonstrate exceptional organization skills and maintain a hybrid paper/electronic work environment.
• Assist employees with basic iPad troubleshooting (e.g., connectivity issues, app access, navigation).
• Provide guidance on routine iPad setup and basic functions for daily use.
• Help identify and report recurring iPad issues for further technical review or IT intervention.
• Perform related duties and projects as assigned.

Requirements:

• Experience using computer, MS Office, and tablet.
• Prior experience in a related role using technology.

Preferred Skills:

• Strong computer skills.
• Proactive and able to work independently.
• Demonstrate strong attention to detail and organizational skills.
• Adhere to rules, regulations, collective bargaining agreements (if applicable) and policies of the company including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.