Job Description

Education Requirement

• Bachelor's Degree

Day-to-Day Responsibilities / Workload

• Lead the planning, execution, and delivery of large-scale training programs supporting enterprise system implementations, business transformation initiatives, and operational priorities.
• Manage multiple concurrent projects, including Product, schedule, budget, resource allocation, dependencies, risks, and stakeholder expectations.
• Assess organizational impacts and identify affected employee populations, role-based training requirements, and readiness needs associated with system and process changes.
• Serve as a trusted consultant and strategic partner to business leaders, project teams, and stakeholders, ensuring training strategies align with implementation objectives and operational requirements.
• Partner with project teams to define training Product, develop execution strategies, and support workforce readiness for system deployment and go-live.
• Lead the end-to-end training lifecycle, including analysis, design, development, implementation, evaluation, and continuous improvement activities in alignment with ADDIE and Systematic Approach to Training (SAT) methodologies.
• Ensure training solutions address knowledge and skill gaps, support employee readiness, accelerate user adoption, and drive sustained job performance.
• Identify, assess, and mitigate project risks, issues, and dependencies, proactively escalating concerns and recommending corrective actions when needed.
• Coordinate and manage instructional designers, training developers, SMEs, vendors, and other resources to ensure timely delivery of high-quality learning solutions.
• Leverage learning technologies, Learning Management Systems (LMS), digital adoption platforms, and data analytics tools to support training deployment, learner engagement, and performance measurement.
• Measure training effectiveness through learner feedback, adoption metrics, operational performance indicators, and business outcomes, using data to inform continuous improvement.
• Identify opportunities to leverage AI and emerging learning technologies to modernize training delivery, improve learner experiences, and enhance workforce capability development.
• Ensure all training solutions align with safety, compliance, regulatory, and operational excellence requirements.
• Support Operating Units in sustaining and evolving training programs as systems, processes, and business needs change.
• Perform other responsibilities and duties as assigned.

Required Skills / Attributes

• Bachelor s degree in education, instructional design, business, organizational development, or a related technical discipline; or an equivalent combination of education, training, and experience.
• Minimum of seven years of experience leading training initiatives that support enterprise system implementations, business transformations, or digital modernization efforts.
• Proven ability to manage large-scale, cross-functional training projects in matrixed environments, including project planning, scheduling, budgeting, risk management, and implementation readiness activities.
• Experience conducting training needs analyses and translating business and system requirements into comprehensive learning strategies, curricula, and role-based training solutions.
• Strong understanding of change impacts associated with system implementations and the ability to develop training approaches that support employee readiness, adoption, and sustained performance.
• Exceptional stakeholder engagement, consulting, facilitation, and communication skills, with the ability to influence and align business leaders, project teams, subject matter experts, and impacted employee groups.
• Experience partnering with project managers, change management teams, functional leads, and business stakeholders to identify training requirements, mitigate learning risks, and support successful deployment outcomes.
• Experience managing training vendors, external partners, and contract resources in support of training development, delivery, and evaluation efforts.
• Experience leveraging learning technologies, including Learning Management Systems (LMS), digital learning platforms, virtual learning environments, and reporting tools to support the deployment, administration, and measurement of training programs.
• Strong analytical and problem-solving skills, including experience using data, performance metrics, and feedback mechanisms to assess training effectiveness, measure adoption, and drive continuous improvement.
• Demonstrated leadership, accountability, initiative, and organizational effectiveness, with the ability to navigate ambiguity, manage competing priorities, work independently, and foster collaboration across diverse teams.
• 7+ years of experience designing and developing systems and/or technical course materials.

Desired Skills / Attributes

• Ten or more years of experience in leading and implementing systems or technical training initiatives.
• Experience leading training programs for a utility company.
• Knowledge of training and adult learning principles, including instructional design methodologies and learning evaluation practices.
• Experience supporting organizational change management and employee readiness initiatives for technology or business transformations.
• Ability to assess business impacts and identify training requirements for diverse employee populations affected by system and process changes.
• Knowledge of artificial intelligence (AI) tools and emerging learning technologies, with the ability to apply innovative approaches to improve learning effectiveness, employee adoption, and training program efficiency.
• Demonstrated ability to influence without direct authority and drive accountability across cross-functional teams.
• Knowledge of system implementation lifecycles and the role of training within project delivery and organizational readiness activities.
• Continuous improvement mindset with the ability to identify opportunities to enhance learning solutions, processes, and learner experiences.