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Training & QA Manager

Atento S.A.

Miramar, FL

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JOB DETAILS
SKILLS
Analysis Skills, Best Practices, Campaigns, Coaching, Communication Skills, Continuous Improvement, Cross-Functional, Employee Orientation, ITIL (IT Infrastructure Library), Industry/Trade Analysis, Interpersonal Skills, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Multitasking, Needs Assessment, On Site Support, Performance Analysis, Performance Management, Presentation/Verbal Skills, Problem Solving Skills, Project/Program Management, Quality Assurance, Quality Assurance Methodology, Quality Management, Reporting Skills, Sales Management, Six Sigma, Staff Development, Team Player, Total Quality Management (TQM), Training Program, Training/Teaching, Writing Skills
LOCATION
Miramar, FL
POSTED
30+ days ago

Primary Responsibilities:

  • Develop and manage training/quality frameworks for new and existing employees, including orientation, on-the-job training, and ongoing professional development.
  • Assess training needs and quality needs to support employee development.
  • Conduct training sessions, workshops, and other learning opportunities to ensure employees have the necessary skills and knowledge to perform their jobs effectively.
  • Implement quality assurance frameworks and procedures to ensure high quality services are provided to clients.
  • Monitor employee performance to identify areas for improvement and provide coaching and feedback to improve performance.
  • Collaborate with other cross functional teams to ensure that training and quality assurance programs align with business objectives.
  • Stay up-to-date with industry trends and best practices in training and quality assurance and make recommendations for continuous improvement.
  • Provide regular reports to senior management on the effectiveness of training and quality assurance programs.

Education

  • Bachelors Degree in a related discipline, or the equivalent combination of education, professional training, or work experience.

Qualifications

  • Bachelors degree in a related field to Tik Tok campaign
  • 2+ years of experience in training and development, quality assurance, or a related tech field
  • Strong project management skills, with the ability to manage multiple projects simultaneously.
  • Excellent communication and interpersonal skills, with the ability to work effectively with employees at all levels of the organization.
  • Demonstrated ability to design, develop, and implement effective training programs.
  • Strong analytical and problem-solving skills, with the ability to use data to drive decision-making.
  • Proficient in Microsoft Office, including Word, Excel, and PowerPoint
  • Total Quality Management, ITIL, Six Sigma or other quality affiliated training and/or certification is preferred.
  • Organizational, teamwork, and client management skills.
  • Effective oral and written communication skills.

About the Company

A

Atento S.A.

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