Training & Service Coordinator, One Stop Student Services Division Of Enrollment Management - UTK

JobID: 9714

Category: Student Services

JobSchedule: Full time

Posted Date: 2026-08-27T14:55:39+00:00

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The Office of One Stop Student Services at the University of Tennessee, Knoxville (UTK) invites applications and nominations for our Training and Service Coordinator position. We are seeking candidates who can contribute in meaningful ways to enhance the accessibility of higher education, fostering a diverse and inclusive academic environment, and improving the recruitment and graduation of our students. The University of Tennessee, Knoxville, has been ranked by Forbes as one of America's best large employers, as recognized on the 2025 list.

The minimum starting salary for this position is $48,000. Final compensation will be determined based on the candidate's qualifications and experience.

The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees-the Volunteers-who uphold the university's tradition of lighting the way for others through leadership and service.

UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee's flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy's largest multidisciplinary laboratory, Oak Ridge National Laboratory.

The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.

UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone.

The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as "Best Employer for New Graduates," "One of America's Best Large Employers," and "Best Workplace for Women," and has been designated as "Best Place for Working Parents" by Forbes Magazine.

Apply today and join the Tennessee Volunteer community!

Required Education and Experience:

Bachelor's degree

• Minimum of three years of experience in customer service, quality assurance, or a related field.

Required Knowledge, Skills, and Abilities:

• Strong knowledge of quality assurance principles and process improvement methodologies.
• Excellent communication and interpersonal skills, including public speaking and training facilitation.
• Ability to analyze complex data, identify trends, and develop actionable recommendations.
• Proficiency in developing training programs and online learning modules.
• Demonstrated ability to work collaboratively across diverse teams and departments.
• Exceptional organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.

Preferred Education and Experience:

Experience in a higher education setting or a One Stop Office.

Preferred Knowledge, Skills, and Abilities:

• Familiarity with higher education administration, especially in enrollment services.
• Knowledge of the University of Tennessee systems and policies.
• Experience in managing case studies and strategic student engagement.
• Background in instructional design or e-learning development.

Benefits:

University of Tennessee employees are eligible for a comprehensive suite of benefits that includes:

• Generous paid leave, accruing up to 24 days of vacation and 12 days of sick leave annually, plus 14 paid holidays and administrative closing days
• Flexible work arrangements, offering a hybrid schedule to most team members
• Education benefits for employees and their dependents at UT System campuses
• Retirement and deferred compensation plans, including 401(k), 403(b), etc.
• Comprehensive medical, dental, and vision insurance plans
• Employee discounts to attractions, services, and goods

The Division

The Enrollment Management (EM) division comprises more than 190 full-time staff who serve our students through the following departments and functions: Undergraduate Admissions, International Recruitment, Transfer Center, One Stop Student Services, Financial Aid and Scholarships, the Center for Financial Wellness, University Registrar, Pre-college Research Excellence Programs, EM Research & Analytics, EM Communications, and EM Operations. The Division of Enrollment Management is committed to our Vision, Mission and Values. We are passionate about fulfilling our land-grant mission of accessible education and making an impact that will transform lives through the student experience.

For full consideration, applicants should submit a cover letter detailing relevant experience along with a resume and the name, e-mail address, and telephone number of three to five professional references. References will not be contacted without explicit permission of the candidate.

This is an on-campus position with some hybrid/remote work schedule flexibility.

The Training & Service Coordinator is a key member of the One Stop Student Services team, tasked with enhancing the quality, consistency, and efficiency of services provided across our four offices of support (Undergraduate Admissions, Financial Aid & Scholarships, University Registrar, and University Bursar). This role focuses on implementing quality assurance processes, monitoring service trends, and creating a robust training infrastructure for new and existing counselors. The position plays a critical role in ensuring that One Stop meets its mission of delivering seamless, student-centered support while maintaining the highest standards of service.

This is an on-campus position with some hybrid/remote work schedule flexibility.

The Training & Service Coordinator is a key member of the One Stop Student Services team, tasked with enhancing the quality, consistency, and efficiency of services provided across our four offices of support (Undergraduate Admissions, Financial Aid & Scholarships, University Registrar, and University Bursar). This role focuses on implementing quality assurance processes, monitoring service trends, and creating a robust training infrastructure for new and existing counselors. The position plays a critical role in ensuring that One Stop meets its mission of delivering seamless, student-centered support while maintaining the highest standards of service.