Developing and delivering in person Instructor Led training for commercially available and proprietary software.
Delivering customer training programs using adult learning principles to individuals and groups of users.
Using Technical applications to support training development such as Camtasia,Articulate 360, Vyond, etc.
Managing training projects from initiation through completion, ensuring timely delivery and quality outcomes.
Develop technical documentation for commercially available and proprietary software (Quick Reference Cards, Quick Reference Guides, content for the web,etc.).
Develop video and interactive recorded training to support technical processes.
Coordinate multiple tasks, resources, and stakeholders effectively.
Organize and manage time effectively to handle concurrent training initiatives and deadlines.
Knowledge of: Customer service standards when interacting with internal and external Subject Matter Experts.
Identification and troubleshooting of user-defined challenges and implementing appropriate solutions.
Microsoft Office applications including Teams, Co-Pilot, OneNote, and SharePoint
Numbers & Facts
Location
Annapolis, MD
Skills
Adult Learningunmatched
Communication Skillsunmatched
Customer Support/Serviceunmatched
Customer Trainingunmatched
Identify Issuesunmatched
Multitaskingunmatched
Online Trainingunmatched
Project/Program Managementunmatched
Technical Supportunmatched
Technical Writingunmatched
Time Managementunmatched
Training Programunmatched
Training/Teachingunmatched
User Groupsunmatched
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