Training Specialist

State of Idaho Career Opportunity

Applications will be accepted through 11:59 PM MST on the posting end date.

Trainer

The Luma Division is established as the sustainment organization at the State Controller's Office to support State of Idaho agencies and their employees using Idaho's enterprise resource planning (ERP) system, Luma. The State of Idaho Controller's Office is an equal opportunity employer. This position is exempt from state classified service, and the rules of the Division of Human Resources and the Idaho Personnel Commission. This is an at-will position.

Key Responsibilities:

The Trainer will work under the direction of the Continuous Improvement Bureau Chief. Your overarching responsibility will be to provide Luma, our state enterprise reporting planning (ERP) software for HR and finance, training. Responsibilities include designing, developing, and delivering comprehensive training resources for various finance and human resources (HR) modules for the State Employees of Idaho. This includes areas such as budgeting, procurement, projects and grants, accounts receivables, accounts payables, expense management, HR, payroll, workforce management (WFM), and more. You will design, develop, and deliver a comprehensive set of training resources for finance and HR. This role necessitates close collaboration with your team, seeking guidance from leadership, and engaging with finance and HR process owners and experts. This role is dependent on real-time teamwork, in-person mentoring and in-person collaboration to problem-solve and provide customer service in real time.

Essential Job Functions:

• Assume content authoring responsibility of assigned Luma finance, HR and WFM group(s) training materials, technical writing processes, procedures, policies, training aids, and other resources that support employees.
• Design and develop new materials and update existing materials to meet the specific needs of your assigned Luma finance, HR and WFM group(s).
• Collaborate with finance, HR, payroll, WFM and agency subject matter experts to identify training needs, performance gaps, process improvements, and maintain documentation and resource materials.
• Provide virtual and instructor led training on system usage.
• Ensure the accuracy of the system training environment for virtual training and resource development.
• Stay informed about Infor Customer Update system enhancements that require training and documentation updates.
• Provide weekly status updates on your assigned work, projects, requests, and assignments to the bureau chief.
• In-person (and in-office) collaboration with team members to problem solve and provide customer service in real time is essential to this position.

Additional Functions:

• Contributes to the positive performance of the Luma Division and the office.
• Demonstrates timely and consistent attendance.
• This is an in-office position.
• Any additional duties as assigned by State Controller or his/her designee.

Qualifications:

• Experience in instructional design, technical writing, and training and delivery (3 year minimum is preferred).
• Strong customer service orientation, excellent interpersonal skills, as well as strong change and conflict management skills.
• Excellent written and verbal communication skills, with the ability to present information clearly and concisely for employee training and meeting participation.
• Collaborative team player who can give and receive constructive feedback, adapt to changing work priorities and deliverables, and think critically to ensure the delivery of appropriate training and support to employees.
• Self-starter with the initiative to proactively complete tasks and anticipate work needed for Luma processes, programs, trainings, and employee needs.
• Intermediate technology skills, including Microsoft Outlook, Word, Excel, PowerPoint, SharePoint, Webex, Snagit. Knowledge of Articulate Rise 360, Adobe Creative Cloud Suite, Qualtrics, and Vizio is a bonus.

Skills and Competencies:

• Trainer: Proficient in instructional design, e-learning authoring, adult learning theories and models (ADDIE, BEM, Merrill, Blooms Taxonomy, Mager and Pipe), with expertise in training delivery.
• Technical Writer: Attention to detail, skilled in interview and consultancy questioning techniques, and experienced in software technical writing, grammar, spelling, and punctuation.
• General: Strong time management, interpersonal communication, accountability, collaboration, graphic design, web and UX design, and video and media production skills.

Benefits:

The State of Idaho offers a robust total compensation package, including medical, vision, and dental insurance; PERSI retirement benefits; paid sick, vacation, and parental leave; and 11 paid holidays per year. For additional information related to benefits and/or State programs, please visit https://dhr.idaho.gov/StateEmployees/Benefits.html.*

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.

Preference may be given to veterans who qualify under state and federal laws and regulations.