Administrative Procedures, Administrative Skills, Analysis Skills, Business Processes, Coaching, Communication Skills, Continuous Improvement, Customer Experience, Customer Support/Service, Customer Training, Detail Oriented, Distribution Channel, Diversity, Document Management, Documentation, Follow Through, Insurance, Interpersonal Skills, Leadership, Life Insurance, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multitasking, Onboarding, Operational Audit, Operational Improvement, Operational Support, Operations Processes, Organizational Skills, Payment Processing, Performance Metrics, Process Improvement, Recruiting/Staffing Agency, Salesforce.com, Skype, System Operations, Team Player, Time Management, Train-the-Trainer, Training Program, Training/Teaching, Training/Teaching Curriculum, Training/Teaching Materials, Trend Analysis, Willing to Travel
Location(s)
Chesterfield, Missouri
Details
Kemper is one of the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper's products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.
Position Summary:
The Training Specialist is responsible for designing, delivering, and continuously improving onboarding and foundational training programs for newly hired District Administrators across the Kemper Life distribution network. This role partners closely with field leadership and internal stakeholders to ensure new hires develop the knowledge, skills, and operational proficiency required to effectively support district office operations.
In addition to training delivery, the Trainer owns onboarding curriculum design, evaluates training effectiveness, analyzes learner outcomes and operational performance trends, and recommends enhancements to training programs and business processes. Acting as a training and operational resource to field leadership, this role identifies development opportunities, supports process adoption, and drives consistency, accuracy, and operational effectiveness across district offices.
This position requires strong communication, facilitation, analytical, and organizational skills, along with the ability to build effective partnerships, influence outcomes, and support continuous improvement in a dynamic environment.
Location: Hybrid in our Chesterfield, MO office. Travel may be required based on business needs
Position Responsibilities:
- Design, own, and deliver onboarding and foundational training curriculum for newly hired District Administrators through virtual/remote training methods
- Serve as a training and operational resource to field leadership by providing recommendations regarding onboarding effectiveness, process adoption, and training readiness.
- Analyze onboarding effectiveness, key performance indicators (KPIs), and learner outcomes to recommend improvements that enhance district office performance and customer experience.
- Evaluate operational performance trends, identify training and process improvement opportunities, and develop recommendations for field leadership to enhance onboarding effectiveness, operational consistency, and customer experience.
- Train new hires on district office operations, administrative processes, payment handling procedures, document management, customer service expectations, and company systems
- Reinforce standardized procedures and operational expectations to ensure consistency across district offices
- Provide ongoing coaching and support to newly hired District Administrators during the onboarding and transition period
- Partner with District Managers and field leadership to support successful onboarding and training outcomes
- Identify training gaps and opportunities for process clarification or operational improvement
- Support development, maintenance, and updates of training materials, guides, job aids, and process documentation
- Track training completion, onboarding progress, and learner feedback to ensure effectiveness of training delivery
- Support process and system changes by assisting with rollout communication and training updates
- Maintain current knowledge of district administrative procedures, systems, and operational standards
- Collaborate with training team members and business partners to support training initiatives and continuous improvement efforts
- Assist with special projects and additional training initiatives as assigned
Position Qualifications:
- Bachelor's degree preferred or equivalent experience
- 4+ years of experience in administrative operations, training, customer service, or insurance support functions
- Experience in Life Insurance, field administration, or district office operations preferred
- Prior experience delivering training, coaching, or onboarding support preferred
- Strong understanding of administrative processes and operational workflows
- Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint
- Willingness to ultimately be cross-trained to deliver agent sales trainings.
- Experience with Salesforce or similar systems preferred
- Continuous improvement mindset with willingness to learn and support change initiatives
- Strong communication, presentation, and facilitation skills
- Ability to explain processes and procedures clearly to new employees
- Strong organizational and time management skills with ability to manage multiple priorities
- Ability to build relationships and collaborate effectively with field leadership and internal teams
- Strong attention to detail and commitment to operational accuracy
- Ability to adapt training style to different learning needs and experience levels
- Ability to work independently and manage priorities based on training assignments
CANDIDATE PROFILE:
- Service-oriented and approachable with strong interpersonal skills
- Highly motivated self-starter with strong accountability and follow-through
- Structured thinker with ability to simplify complex processes into understandable training content
- Adaptable and comfortable working in dynamic environments
- Strong collaborator and team player
- Positive attitude with passion for helping others succeed
- The range for this position is $54,800 to $91,400. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. This job is eligible for an annual discretionary bonus and Kemper benefits (Medical, Dental, Vision, PTO, 401k, etc.)
- Sponsorship is not accepted for this opportunity.
- The position will be hybrid out of our Chesterfield, MO office.
Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.
Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.
Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.
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