What you will be doing:
Develop and deliver instructor-led, virtual, and e-learning training for: Employees (claims, underwriting, customer service, corporate functions) Independent agencies and producers
Translate complex insurance products, underwriting guidelines, and operational requirements into clear, actionable training content.
Facilitate onboarding and role-based training for new hires and newly appointed agencies/producers.
Support training related to new products, pricing changes, system implementations, and process updates.
Design and administer agency training programs aligned with underwriting appetite, risk selection standards, and operational expectations.
Track agency training completion and support documentation needed for regulatory exams, audits, and carrier oversight.
Manage training assignments, completion tracking, and reporting within the LMS or agency training platform.
Maintain training curricula, schedules, and documentation for internal and external audiences.
Produce completion and effectiveness reports for leadership, Compliance, and regulators.
Collaborate with department leaders, Distribution, and Training leadership to identify training needs and performance gaps.
Recommend training solutions that reinforce consistent execution and regulatory compliance.
Support continuous improvement initiatives through targeted training interventions.
Update training materials to reflect regulatory changes, underwriting updates, product changes, and system enhancements.
Ensure consistency across employee and agency training content.
Apply adult learning and instructional design best practices.
Monitor the performance and progress of trainees during and after training, offering structured guidance and feedback.
Collect feedback on sessions from attendees to use for future improvements to content and presentation.
Develop and create training aids, as needed.
Stay up to date with industry trends, regulations, and best practices related to P&C insurance.
Perform other duties as assigned.
What you already have:
Education, Experience, and Licensing Requirements:
Bachelor's degree in Education, Instructional Design, Human Resources, or related field.
Minimum 4 years' experience supporting P&C insurance operations and/or agency distribution models.
Minimum 3 years' experience in training, learning & development, or operational instruction.
Professional certifications in instructional design/adult learning or within the insurance industry (e.g., CPCU, AIC) are a plus.
Qualifications/Skills and Competencies:
Strong facilitation and presentation skills.
Strong knowledge of Property & Casualty insurance principles, products, and operations.
Proficiency in using instructional design tools and e-learning platforms.
Excellent organizational skills and attention to detail.
Analytical mindset to assess training effectiveness and make data-driven improvements.
Ability to adapt to changing environments and adjust training strategies accordingly.
Strong interpersonal skills to collaborate effectively with diverse teams and individuals.
Ability to think critically and objectively.
Proficient in MSO/365 applications such as Microsoft Teams, SharePoint, Word, Excel, PowerPoint, and Outlook.
Desire to live Slides Core Values.