Training Specialist /Interpreter

Apogee Architectural Metals

Position Summary

The Training Specialist's primary focus is onboarding, skill verification and site training execution for mentors, leads and emerging leaders. Other secondary responsibilities as capacity allows include translation coordination, systems upkeep, apprenticeship and CI support within Architectural Metals Wisconsin locations. This role will reinforce training programs to facilitate team member growth and retention, and the delivery of quality products for the achievement of company objectives. This individual will work in strong partnership with managers and supervisors at Metals locations and partner with Manager of Learning & Development to prioritize and oversee effective, consistent quality training across Metals.

Key Responsibilities

• Day-to-day priorities are set by the Manager of Learning & Development.
• Complete needs assessments for training and staff development to enhance the effectiveness of associate development in achieving the goals and objectives at Architectural Metals.
• Oversee the Architectural Metals training function in Wisconsin. Prioritize requests. Ensure that new associate onboarding is kept current and delivered in an effective and professional manner. Ensure annual or ongoing training needs are satisfied.
• Work with HR to coordinate successful onboarding training schedules and content.
• Maintain training calendar and post to Teams channels as applicable.
• Oversee the New Hire Learning Lab Training program to include management of content.
• Manage the success of the mentor program and train-the-trainer programs.
• Deploy, monitor, and maintain SharePoint, Teams and Egnyte to ensure associate training materials are up-to-date and current.
• Responsible for all new hires for a 1-year progression for on-the-job training in department(s) assigned. This may include but not limited to hands-on learning and content creation as needed.
• Develop strong relationships with all departments to develop course materials and receive feedback.
• Partner with L&D Manager on external training programs/instructors as needed and work closely with outside vendors to deliver skill development workshops to elevate the abilities of team members. Coordinate the creation, presentation, and evaluation of training material.
• Support Production and Internal Apprenticeship Programs across Metals with directive from L&D Manager on structure of meetings and contracts.
• Formulate teaching outline and determine instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops.
• Select or develop teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works. Ensure they are kept accurate and current.
• Support Spanish interpretation (video, in-person or phone) and translation (videos/documentation) across Architectural Metals departments as needed for reviews, meetings, etc.
• Standardize translation processes and translation guides for Metals.
• Assist Continuous Improvement in updating and maintaining work instructions for job processes in operations that support onboarding programs. Help to organize resources on platforms where this information is stored and accessed.
• Research and manage interpretation resources for orientation and onboarding across Metals. Recommend, purchase and train on tools that will be valuable for classroom and on-the-job training.
• Maintain training records such as role-specific training checklists, competency verifications, training matrices, surveys, and delivery of training workshops and attendees. Update Workday records accordingly.
• Create assessments to track skill proficiency of associate performance for learning lab, orientation, onboarding and other programs as applicable.
• Report on onboarding completion rates, skill verification, training audit results and safety and quality related to training effectiveness for individuals, departments, sites and organization.
• Continuously drive improvement at Architectural Metals by having an improved future-state vision, setting goals that move toward that vision and taking the actions required to achieve those goals.
• Implement and support Continuous Improvement methodology throughout the organization.
• Assist with safety training initiatives, as needed.
• Adhere to established safety policies and procedures to ensure a safe environment for all team members.
• Undertake job responsibilities in a manner consistent with the company's Core Values.
• May be required to perform other company duties as needed to assist learning & development initiatives.

Education And Experience Requirements

• Education

• Qualified candidates will have a minimum of a bachelor's degree.

• Experience

• Five years' experience in organizational development, training, teaching, human resources, or related field.

• A combination of related operations training experience and education may be considered in lieu of the degree requirement.

• Manufacturing or production-based training experience.

Skill And Knowledge Requirements

• Strong written and verbal communication skills

• Comfortable communication with all levels of management and employees

• Attention to detail

• Credibility with hourly teams

• Strong problem-solving skills

• Excellent planning and organizational skills

• Team player who can work effectively and respectfully with a variety of people

• Sensitive to other cultures/backgrounds

• Able to work in a multi-cultural workplace

• Promote and support diversity and inclusion

• Exceptional customer service skills

• Self-directed initiative and ability to work independently in a multi-tasking environment, as well as part of a team

• Ability to learn complex processes

• Professional and confidential in work habits

• Ability to execute multiple projects with varying deadlines

• Excellent Computer Skills in Microsoft Office (Word, Excel, PowerPoint, and Outlook), as well as developed proficiency for company software (CTO-Pro, Epicor, etc.)

• Creative ability, writing proficiency, visual graphics design ability

• Adept in use and application of various training methods and approaches

• Good public speaker, at ease moderating large and small groups with proven presentation and facilitation skills

• Able to modify and adapt approaches and materials to accommodate audience size and other audience needs

• Continuous Improvement methodology (Lean/Six Sigma) knowledge preferred. Must possess strong process and improvement mindset.

• Familiarity with business process

• Ability to read, write and understand work instructions

• Safely perform essential job responsibilities

• Promotes Architectural Metals/Apogee in a positive manner and leads by example for all policies

Supervisory Responsibilities

• This position will not have direct reports, however, will mentor/train Production Trainers and regularly audit to ensure consistency in training and tracking.

Work Environment

• This position will spend time between office and the operations floor.
• The noise levels in the work environment are usually moderate.
• Appropriate PPE is required while on the shop floor and is provided, while on the operations floor.
• Regularly exposed to moving mechanical parts.
• Occasionally exposed to fumes or airborne particles; toxic or caustic chemicals; risk of electrical shock and vibration.
• The noise level in the operations work environment is usually loud.

Travel Requirements

• Occasional travel related to other sites / corporate.

Physical Requirements

• Regularly required to sit or stand, reach, bend and move about the facility.
• While performing the duties of this job, the employee is regularly required to talk and hear.
• The employee must frequently lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned and required.

Our Benefits

We care about and invest in our employees. We are proud to offer a comprehensive benefits package designed to support their well-being and foster professional development. Here is a glimpse of what you can look forward to if you join our team.

• Competitive Benefits Package for employees and their dependents (Medical, Dental, Vision, Life, Disability)

• Incentive Plans

• 401(k) with employer contribution and match

• Employee Stock Purchase Plan with employer match

• Paid Time Off (Vacation and Sick Time)

• Paid Holidays

• Tuition Reimbursement Program

• Employee Assistance Program (EAP)

• Wellness Program

• Training and Career Progression

Apogee and our brands are an Equal Opportunity Employer.