Communication Skills, Cross-Functional, Customer Support/Service, Fortune 1000 Customers, Fortune 500 Customers, Knowledge Management, Knowledge Management Systems, Onboarding, Presentation/Verbal Skills, Software as a Service (SaaS), Technical Training, Training/Teaching, Writing Skills
KMS Lighthouse is one of the hottest up and coming tech companies working with Fortune 500 and Fortune 1000 enterprises around the world! Named the #1 knowledge management company in the Forrester Wave Report 2024, we are an industry leader in SaaS knowledge management solutions.
We are looking for a skilled Training Specialist to join our growing team. This is the ideal role for someone looking to combine their passion for learning, technology, and helping others succeed!
This role will contribute to shaping and implementing of training methodologies and will work closely with Delivery, Support, and Customer success teams.
Responsibilities:
- Deliver technical training on the KMS Lighthouse system to clients both virtually and in-person
- Deliver and administer training on the KMS Lighthouse system to internal new hires as part of their initial onboarding
- Create, maintain, and enhance training materials including knowledge articles, videos, and the training environments
- Maintain the knowledge management system
- Coordinating with cross-functional and global teams
- Collaborate with Delivery, Support, and Customer Success teams to understand and bridge knowledge gaps
Benefits:
- Medical, Vision, Dental
- 401K + 401k Match
- 11 Paid Holidays
- PTO & Sick Days
Requirements:
- 1+ years of experience developing and delivering trainings
- Prior experience delivering SaaS training preferred
- Technology oriented with a desire to always be learning
- Flexibility to support global teams - Europe and Australia time zones
- Creative approach and excellent ability to convey visual messages through presentations and other tools
- Solid communication skills, both written and verbal