Training Specialist

Quest Food Management Services was founded in 1985 in Lombard, Illinois, with the goal of providing fresh, made from scratch food and intensely personal service. We serve business & industry, higher education, conference centers, and the K-12 segment. We have a depth of experience in facility and equipment design and construction, offer a wealth of expertise in nutrition, marketing, food safety and sanitation, staff management and community building.

It has been Quest's team members who have been the cornerstone of our growth. Quality people, quality food, and quality clients are our recipe for success. Led by our vision to create the most enduring relationships in the industry by what we do and how we do it, with integrity, responsiveness, accountability, respect, and excellence.

Our Promise

Balance - Quest fosters a fun, supportive environment that puts people first and strives for both culinary excellence and enduring relationships. Our flexible work opportunities encourage a healthy life balance for all our valued team members.

Meaning - Quest believes that every aspect of what we do has significance, and therefore, our food is fresh and made from scratch, using high quality and responsibly sourced ingredients. We nourish our communities with wholesome meals and through our genuine and personal connections.

Recognition - Quest provides competitive compensation and benefits and celebrates the fulfillment of our collective values at all levels of the organization. We support professional growth through training, development, and access to highly visible leadership.

Position Summary

Responsible for designing, delivering, and managing training programs that support operational excellence across multiple departments. This role is responsible for overseeing the Wise Tail learning platform, developing engaging and effective training content, and ensuring that all team members are equipped with the knowledge and tools necessary to succeed in their roles. The Learning Specialist will collaborate with cross-functional teams to integrate department-specific processes and tools into the learning ecosystem. Additionally, this role will develop structured career paths to support internal growth into leadership roles within the organization. Ensures that Quest vision, values and founding principles are effectively modeled, communicated , understood, and practiced.

Essential Duties and Responsibilities

• Administer and manage theWise Taillearning management system (LMS), including user access, content uploads, reporting, and platform optimization.
• Monitor engagement andcompletionmetrics to ensure training effectiveness and compliance.
• Design and deliver training modules that incorporate department-specific tools and workflows.
• Utilizea variety of instructional methods including e-learning, video, live webinars, and in-person sessions.
• Analyze, communicate, anddisseminatevarious status level reportingregardingmenu planning software compliance.
• Partner with department heads to ensure training content isaccurate, up-to-date, and aligned with business goals.
• Evaluate training effectiveness through feedback, assessments, and performance metrics.
• Stay current with industry trends and best practices in adult learning and instructional design.

Job Requirements/Specifications

Education and Experience: The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required:

• Bachelor's degree inEducation, Instructional Design,Businessor any field with equivalent work experience.
• Strong knowledge of the food service and hospitality industryin multiunit environments.
• 2+yearsexperienceintraining, instructional design, or learning and development.
• Experience with LMS platforms.
• Strong projectmanagement and organizational skills.
• Excellent communication and interpersonal skills.
• Requiresflexiblehours at times andup to20%travelwithin the Midwest

Essential Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrated commitment to Quest vision,values,and mission through actionsdaily.
• Ability tomaintainprofessionalism and a positive attitude inahighlyengaging and fast-paced workplace.
• Demonstrated skill with developing long-term strategic plans and lead/participatein short-term operational implementation (ability to be both strategic and tactical)
• Keen analytic, organization andproblem-solvingskills.
• Demonstrated ability to consistently communicate a clear understanding of internal and external customer expectations and adapt asappropriate toexceed theirneeds.
• Proven skill toanticipatethe needs ofteam membersand proactivelyassiststhem to meet a commongoal.
• Demonstrated ability to understand anddeterminepriorities, effectively managetime,and develop work planstoaccomplishtasks and/or projects.

Language Skills

• Ability to read, write and speakEnglish.
• Bilingual is a plus.

Physical Demands: The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjustfocus.
• While performing the duties of this job, the teammember isregularly required to talk andlisten.
• Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limitedtoremaining seated for periods of time to performcomputer-basedwork,participatingin filing activity,lifting,and carrying office supplies (paper reams, mail, etc.)
• Frequently required to stand, walk, sit, use hands to feet, and reach with hand andarms.
• Occasionally lift and/or move up to 20-25 pounds.
• Exposure to odors, noise, heat, steam, in/out walk-in freezer, cleaningchemicalsand detergent.
• Fine hand manipulation (keyboardingand knife skills)

Work Environment: The work environment characteristics described here are representative of those team members encounter while performing the essential functions of this job.

• Office andKitchen environment
• The noiselevel is low tomoderate.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position. The team member must provide medical evidence for reasonable accommodation.

Quest business is continuously evolving to meet the needs of our customers - you can expect, anticipate, and assume that your job duties will evolve accordingly as well.

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