Training Specialist

Our client is seeking a Training Specialist in Providence, RI! The Training Specialist will be responsible for designing, developing, and delivering a comprehensive training curriculum. This role ensures that employees are equipped to provide a best-in-class customer experience by creating engaging Instructor-Led Training (ILT) modules, job aids, assessments, and e-learning assets. You will continuously refine training materials to align with evolving company priorities, customer service tools, and operational procedures.

Key Responsibilities

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  Develop, plan, and execute training programs, including ILT, job aids, procedure manuals, and e-learning assets
  
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  Facilitate training sessions, on-the-job training, workshops, and demonstrations for Contact Center teams
  
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  Collaborate with operational and product teams to identify training gaps and future needs
  
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  Track and report on program participation, assessment results, retraining requirements, and program effectiveness
  
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  Continuously enhance training materials and methods based on effectiveness and evaluations
  
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  Stay up to date with the latest training techniques, learning management systems (LMS), and industry best practices
  
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  Build strong internal and external relationships to ensure training programs remain effective and relevant
  
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  Support emergency and storm response efforts as required
  

 

Education & Experience

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  Bachelor’s degree or at least five (5) years of progressive training experience (Utility experience preferred but not required)
  
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  Proven ability to develop and facilitate technical and operational training programs
  
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  Ability to absorb complex information from multiple stakeholders and translate it into effective training solutions
  
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  Excellent facilitation, organizational, and time management skills
  
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  Proficiency in Microsoft Office Suite and other related training software
  

 

Preferred Qualifications

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  Familiarity with electric and gas policies, processes, systems, and tariffs in Rhode Island
  
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  Knowledge of customer experience best practices within a regulated environment
  
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  Exposure to Rhode Island regulations and policies
  

This is a temporary role expected to last at least until the end of the year, possibly longer. Benefits offered! Pay will be BOE.

If you are ready to make an impact and contribute to a world-class training program, apply today on the HTSS website OR email resume to LHADLEY@HTSS-INC.COM!