Sr Clinical Solution Specialist Medline
San Francisco, CA14 days ago
- $92,000–$138,000 Per Year
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Skills
- Administrative Skillsunmatched
- Adobe After Effectsunmatched
- Adobe Illustratorunmatched
- Adobe Photoshopunmatched
- Audio Data Formatsunmatched
- Audio Editingunmatched
- Call Centersunmatched
- Communication Skillsunmatched
- Content Developmentunmatched
- Continuous Improvementunmatched
- Cross-Functionalunmatched
- Customer Experienceunmatched
- Customer Relationship Management (CRM)unmatched
- Customer Service Evaluationunmatched
- Customer Support/Serviceunmatched
- Customer Trainingunmatched
- Documentationunmatched
- Educational Technologyunmatched
- English Languageunmatched
- Filmunmatched
- Graphic Designunmatched
- Healthcareunmatched
- Instructional Designunmatched
- Maintain Complianceunmatched
- Medical Equipmentunmatched
- Microsoft Officeunmatched
- Microsoft PowerPointunmatched
- Needs Assessmentunmatched
- Online Mediaunmatched
- Organizational Skillsunmatched
- Presentation/Verbal Skillsunmatched
- Product Supportunmatched
- Project Management Certificationunmatched
- Project Trackingunmatched
- Project/Program Managementunmatched
- Quality Assuranceunmatched
- Regulatory Requirementsunmatched
- Resolve Customer Issuesunmatched
- Resource Managementunmatched
- Source Code/Configuration Management (SCM)unmatched
- Testingunmatched
- Training Programunmatched
- Training Program Developmentunmatched
- Training Program Evaluationunmatched
- Training/Teachingunmatched
- Vendor/Supplier Managementunmatched
- Video Editingunmatched
- Writing Skillsunmatched
- eLearningunmatched
Description
Title: Sr. Training Specialist
Location: Alameda, California (Hybrid4 days onsite/week)
Pay: 51/hr
SUMMARY
Must-Haves
Location: Alameda, California (Hybrid4 days onsite/week)
Pay: 51/hr
SUMMARY
- This role designs the training interventions required to execute the organizations learning strategy, ensuring employees and BPO partners have the skills needed to support Clients Client products, technical troubleshooting, compliance/complaint handling, customer service, and quality assurance behaviors.
- The role partners with subject matter experts across Client to design, implement, evaluate, and administer global Customer Experience training programs delivered through a mix of documentbased, video/audio, and interactive media formats.
- Apply advanced knowledge and skills in the design, development, and delivery of training programs, informed by training needs analyses and stakeholder input.
- Design, resource, and deliver learning solutionsincluding eLearning, ILT, virtual sessions, workshops, TTT, and structured OJTthat align with organizational goals.
- Establish and maintain global LMS structure, version control, compliance tracking, and adherence to LMS policies across regions.
- Develop and integrate knowledge checks and evaluations to ensure comprehension and continuous learning.
- Coordinate training compliance and recordkeeping across all Customer Service teams, including regional and BPO teams.
- Collaborate with SMEs to ensure content accuracy, completeness, and alignment with quality/regulatory requirements in a highly regulated environment.
- Manage vendor resources supporting content development, ensuring adherence to standards, timelines, and quality expectations.
- Monitor, evaluate, and report on training program effectiveness; maintain program and individual training records.
- Apply continuous improvement practices to global training materials, processes, and systems.
- Stay current with innovations in learning, education, instructional design, and learning technologies.
- Ability to work independently with regular checkins and feedback.
- Ability to produce creative work within an established branded framework.
- Ability to capture, apply, and monitor key project details in an organized, repeatable manner.
- Ability to pause and resume large projects without loss of documentation or momentum.
- ACCOUNTABILITY, SCOPE AND IMPACT
- Reports to Manager, Global Customer Service Learning
- Owns global curricula from needs assessment through recommendation, design, build, delivery, and evaluation.
Must-Haves
- Portfolio showing design aptitude, application of adult learning principles, and iterative, holistic instructional design (Will NOT be considered without portfolio).
- 5+ years experience creating learning content in document, video/audio, and interactive formats.
- Excellent video/audio editing and graphic design skills.
- Expert-level proficiency in learning creation software, including these specifics:
- PowerPoint (required)
- Articulate / Rise 360 (required)
- Adobe After Effects/Premiere/Photoshop /Illustrator (required)
- LMS administration experience.
- Bachelors degree in English, Education, Graphic Design, Instructional Design, Film, or a closely related field (or equivalent demonstrated expertise/experience).
- Excellent written and verbal communication, presentation, and facilitation skills.
- Experience with call center technologies, CRM or service ticket systems in a quality-focused environment.
- Advanced proficiency with Microsoft Office tools.
- Experience with Allego LMS.
- Strong facilitation skills for TTT, project status meetings, and cross-functional communication.
- Healthcare or medical device industry experience.
- Masters degree in educational technology, instructional design, or related field (or equivalent demonstrated expertise).
- Project Management certification (PMI) or significant project management experience.
Numbers & Facts
| Location | Alameda, CA |
| Salary | $51 Per Hour |
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