Training Specialist Sr.

Job Details:
Job Title: Senior Training Specialist Service Excellence
Location: Alameda, CA (Hybrid 4 days onsite/week)
Duration: 12+ Months
Type: Full-Time, Contract

Note: Portfolio required will NOT be considered without a portfolio demonstrating design aptitude, application of adult learning principles, and iterative, holistic instructional design.

Description:
A global healthcare/medical device company is seeking a Senior Training Specialist to design the training interventions required to execute the organization's learning strategy, ensuring employees and BPO partners have the skills needed to support product technical troubleshooting, compliance/complaint handling, customer service, and quality assurance behaviors. In this role, you will apply advanced knowledge in the design, development, and delivery of training programs, design and deliver learning solutions including eLearning, ILT, virtual sessions, workshops, TTT, and structured OJT, establish and maintain global LMS structure, develop and integrate knowledge checks and evaluations, coordinate training compliance across all Customer Service teams, collaborate with SMEs to ensure content accuracy, manage vendor resources, and monitor and report on training program effectiveness.

Top 5-7 Skills:

1. Articulate / Rise 360 expert-level proficiency

2. Adobe After Effects / Premiere / Photoshop / Illustrator expert-level proficiency

3. PowerPoint required

4. LMS administration experience

5. Video/audio editing and graphic design skills

6. Instructional design and adult learning principles

7. Call center technologies, CRM, or service ticket systems experience

Requirements for the role:

• 5+ years of experience creating learning content in document, video/audio, and interactive formats

• Expert-level proficiency in learning creation software: PowerPoint, Articulate / Rise 360, Adobe After Effects/Premiere/Photoshop/Illustrator

• LMS administration experience

• Excellent video/audio editing and graphic design skills

• Excellent written and verbal communication, presentation, and facilitation skills

• Experience with call center technologies, CRM, or service ticket systems in a quality-focused environment

• Advanced proficiency with Microsoft Office tools

• Portfolio required demonstrating design aptitude, application of adult learning principles, and iterative, holistic instructional design

• Bachelor's degree in English, Education, Graphic Design, Instructional Design, Film, or a closely related field (or equivalent demonstrated expertise/experience)

• Ability to work independently with regular check-ins and feedback

• Ability to produce creative work within an established branded framework

• Ability to capture, apply, and monitor key project details in an organized, repeatable manner

Education and Experience:

• Bachelor's degree in English, Education, Graphic Design, Instructional Design, Film, or a closely related field (or equivalent demonstrated expertise/experience)

• 5+ years of relevant experience creating learning content

• Or equivalent combination of education, experience, and training

Preferred Qualifications (Nice to Have):

• Experience with Allego LMS

• Strong facilitation skills for TTT, project status meetings, and cross-functional communication

• Healthcare or medical device industry experience

• Master's degree in educational technology, instructional design, or related field (or equivalent demonstrated expertise)

• Project Management certification (PMI) or significant project management experience

Significant Work Activities:

• Continuous sitting for prolonged periods

• Keyboard use e 50% of the workday

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.