Training Specialist -US- Stiltz Homelifts

Are you passionate about developing people, not just processes? If watching someone else succeed because of the training you gave them is genuinely satisfying, and you're a highly motivated professional who takes ownership of their performance and thrives in a goal-driven environment, this role offers both purpose and performance.

As the Training Specialist for the US, you'll give every new Stiltz employee the strongest possible start. At the core of the role, you'll equip Inside Sales Representatives to succeed in an outbound sales environment — confident in calling strategy, systems, and the behaviors that turn leads into booked appointments. Beyond sales, you'll own orientation across Stiltz, building consistent training that embeds product knowledge, system proficiency, and cross-team collaboration from day one. Ultimately, you'll protect and strengthen the way Stiltz works: consistent standards, a strong culture, and an exceptional experience for every employee and customer.

What You’ll Do:

Inside Sales Representative Onboarding & Readiness
Deliver structured onboarding including calling strategy, script mastery, and CRM workflows so that every new ISR reaches full productivity confidently and quickly, equipped to control calls, handle objections, and convert leads into booked appointments.

Nesting & Performance Coaching
Provide a daily coaching cadence through the nesting period — including 1:1s, call reviews, and documented feedback — so that new hires consistently meet daily and weekly targets and transition successfully into the sales team.

Conversion & Call Quality
Coach to core ISR metrics and maintain ongoing script adherence reviews, so that call quality and conversion performance continuously improve across the department. Deliver regular workshops and recurring reporting on cancelled/incomplete appointments to surface and close performance gaps.

Company-Wide Onboarding
Own Stiltz orientation for all new US Stiltz employees, so that every new starter — regardless of department — begins with consistent product knowledge, universal Stiltz system proficiency, and a strong grounding in how Stiltz works.

Training Content & Infrastructure
Create and maintain high-quality training materials — manuals, scripts, e-learning modules, and facilitator guides — hosted and tracked, so that training is consistent, current, measurable, and scalable.

Cross-Functional Alignment
Partner with departments across the business to design and coordinate training and onboarding that reflects the needs of each function, so that development is consistent in standard but tailored in relevance across every department and location.

Continuous Improvement & Culture
Use employee feedback, performance data, and post-training evaluations to refine curriculum and delivery, while embedding Stiltz culture, values, and brand into every training initiative — so that learning stays effectivee, relevant, and reinforces a high-performance culture.

Other Duties
Perform any other duties and responsibilities as reasonably assigned by your manager.

What We’re Looking For:

· Background in outbound sales, call center, or appointment-setting environments, with a solid grasp of sales funnels and the metrics that drive conversion.

· Demonstrated ability to coach individuals to performance and activity expectations.

· Working knowledge of CRM platforms and call script development.

· Confident facilitator and presenter, comfortable leading classroom, virtual, and hands-on training.

· Strong communication, coaching, collaboration, and organizational skills.3–5 years of hands-on experience across outbound sales, call center coaching, or frontline customer service.

· Track record of designing and delivering training programs for new hires.

· Evidence of building and maintaining training manuals, call scripts, SOPs, and e-learning content using authoring tools.

Why You’ll Love Working Here:

· Comprehensive Benefits Package: Medical, dental, vision, and life insurance.

· Time Off: 20 Days Paid Time Off AND 8 Paid Company Holidays

· Retirement Plan: 401(k) with a company match that is immediately vested.

· Collaborative Environment: Work with a team that values cooperation, efficiency, and success.

Job Details:

Location: Bethlehem, Pa

Type: Full-time

Travel: Minimal travel; occasional visits to other Stiltz departments and locations to support onboarding and training.

Salaried Position: $70,000 Annually, Plus Bonus Opportunities

Why Work for Stiltz Homelifts

At Stiltz Homelifts, we’re not just selling homelifts— we’re empowering individuals to age in place, providing life-changing solutions that allow people to remain independent in their homes. Our products change lives by restoring access to the full home and providing peace of mind to families across the country.

Stiltz offers meaningful career opportunities for driven, result-oriented professionals who want to make an impact while building a long-term career. With an established national partner network and expanding direct-to-consumer locations across the U.S., growth is a constant.