Training Support Coordinator

Osmose Utilities is currently seeking a Training & Support Coordinator will lead training and assist with support of new hires and existing employees. Specific responsibilities will vary based on the assignment(s) provided by the Supervisor – Delivery Systems. Projects assigned will involve working on a range of services and functions.

Responsibilities:

· New employee training on production tools and processes.

· Training existing employees on various tools and Delivery processes and procedures.

· Create new documentation and Training classes.

· Maintain existing documentation.

· Coordination of system support meetings and Q&A sessions.

· Provide second level systems support and troubleshooting on data processing issues.

· Triage second level support issues and escalate as needed.

· Provide technical assistance to the Buffalo Project Delivery Group relative to project setups, data processing, customer deliverables and invoices.

· Review existing processes and systems for effectiveness and efficiency. This includes documenting steps to reproduce automated and manual processes.

· Review and evaluate existing processes for effectiveness and efficiency and identify opportunities for improvement.

· Adhere to quality assurance standards.

· Follow standard procedures, and processes including the use of required checklists.

· Contribute to other projects and plans, not specifically noted above, to achieve the goals of the Company.

Requirements:

· Experience using Production Portal is a plus but not required

· 3 or more year years working in a business environment is a plus but not required.

· Solid understanding of the concepts of databases

· Ability to learn processes, procedures and software independently and quickly

· Ability to handle multiple projects simultaneously

· Proficiency in Microsoft computer software to include Access, Excel and Word.

· Excellent interpersonal skills with a professionally aggressive work style.

· Excellent written and verbal communication skills.

· Highly organized and detail oriented.

· Embrace core values of the Company.

· Commitment to supporting all Company policies.

· Willingness to work varied hours whenever necessary to achieve the desired results.

· Ability to travel up to 5% as requested.

Benefits

Come grow with us! Full-time employees enjoy a comprehensive benefits package that includes:

• Medical Insurance and Health Savings Account with company contribution
• Dental, Vision, Life Insurance, STD, LTD, Critical Illness Plan and more!
• 401(k) with excellent company match
• Paid time off (vacation, sick, floating holidays)

Osmose is an Equal Opportunity employer. EOE M/F/Disabled/Vet