Training & Support Manager (Senior Fellow, Grade N23)

Training & Support Manager (Senior Fellow, Grade N23)

Salary

$76,742.00 - $122,603.00 Annually

Location

12900 Middlebrook Road Germantown MD 20874 USA

Job Type

Temporary Employee Less Than 1040 Hrs

Job Number

2026-00372

Department

Community Engagement Cluster

Division

CEC 16 Community Partnerships

Opening Date

07/10/2026

Closing Date

7/17/2026 11:59 PM Eastern

FLSA

Exempt

• Description
• Benefits
• Questions

About the Position

Please note: The salary range above represents this position's earning potential. The anticipated hiring range for this position will be $36.89 to $47.91 per hour, based on the candidate's qualifications and experience.

WHO WE ARE

The Montgomery County Volunteer Center, within the Office of Community Partnerships, mobilizes people and resources to deliver creative solutions to community challenges. We connect volunteers, nonprofit organizations, businesses, and government agencies to strengthen communities through service and civic engagement. The Volunteer Center serves as Montgomery Countys primary resource for volunteerism, helping residents find meaningful ways to contribute while supporting organizations that rely on volunteers to achieve their missions.

WHO WE ARE LOOKING FOR

The Montgomery County Volunteer Center is seeking an experienced professional to serve as a Senior Fellow Program Manager (Training & Support Manager). This position provides leadership for volunteer management training, organizational capacity building, volunteer support systems, and volunteer engagement resources that help community and government organizations effectively recruit, manage, and retain volunteers.

Working closely with the Volunteer Center Manager, the selected candidate will strengthen volunteer engagement practices across Montgomery County by developing training opportunities, supporting partner organizations, and improving systems that connect volunteers with meaningful service opportunities.

What Youll Be Doing

This position supports the Montgomery County Volunteer Center by leading the development, coordination, and delivery of training, technical assistance, and capacity-building resources that strengthen volunteer management practices across Montgomery County. The role centers on equipping nonprofit and government organizations with the tools, knowledge, and systems needed to effectively recruit, support, and retain volunteers while enhancing the overall quality and impact of community service.

Key responsibilities include, but are not limited to:

• Develop, implement, and maintain a comprehensive volunteer management training program for nonprofit and government organizations.
• Assess training needs and design learning opportunities that strengthen volunteer recruitment, engagement, retention, and recognition practices.
• Facilitate workshops, presentations, and other training activities for volunteer managers and community partners.
• Build and maintain partnerships with organizations seeking to expand their volunteer management capacity.
• Lead administration and continuous improvement efforts for the Volunteer Centers volunteer database and online engagement platforms.
• Support organizations and volunteers in effectively accessing and utilizing Volunteer Center technology, resources, and services.
• Serve as a liaison between the Volunteer Center and partner organizations to strengthen collaboration and volunteer engagement efforts.
• Coordinate volunteer initiatives and provide technical assistance to community and government organizations.
• Support planning and implementation of countywide volunteer events, including the MLK Day of Service and Montgomery Serves Awards.
• Contribute to strategic initiatives that advance equitable and inclusive volunteerism throughout Montgomery County.

This individual may also provide leadership for additional Volunteer Center programs and special projects as organizational needs evolve.

This is a temporary, part-time Senior Fellow position with no benefits.

• Duration: 12 months. May be extended for up to an additional six (6) months, subject to program needs and approval.
• Hours: Up to 600 hours annually.
• Schedule: Approximately 11.5 hours per week, primarily in-person on Tuesday and Thursday.

Senior Fellow Program Managers serve at the discretion of the County Executive and are subject to budget availability, operational needs, and program continuation.

This position requires the ability to attend meetings or perform work at locations outside the office.

Work Schedule: Flexibility is required as program activities, community events, trainings, or outreach sessions may take place during evening or weekend hours.

Telework: This position may be eligible for limited hybrid telework, up to three days per week after the initial training period.

Minimum Qualifications

Experience: Seven (7) years of professional-level experience in volunteer management, training or curriculum development, or coordinating programs that support volunteer engagement.

Education: Graduation from an accredited college or university with a bachelors degree.

Equivalency: An equivalent combination of education and experience may be substituted.

Medical Protocol: This position requires completion of a pre-employment Medical History Form and a drug screening to assess your ability to safely perform the essential duties of the role.

Preferred Criteria, Interview Preferences

The applications of those individuals meeting the minimum qualifications will be reviewed to determine the extent, relevancy of training, and experience in the following areas:

• Experience developing and delivering training programs, workshops, or professional development opportunities.
• Experience providing technical assistance, capacity-building support, or consulting services to nonprofit, community, or government organizations.
• Experience managing volunteer programs, volunteer engagement systems, or volunteer coordination activities.
• Experience coordinating programs, events, initiatives, or multi-partner projects.
• Experience administering volunteer databases, CRM systems, or online engagement platforms.
• Experience communicating with diverse audiences through presentations, media, public engagement activities, or community outreach.
• Experience producing media or video content such as interviews, segments, television programming, or other digital media.
• Experience tracking program data, measuring engagement outcomes, or preparing reports.
• Experience engaging or working with organizations, community groups, government agencies, or residents in Montgomery County, Maryland.

IMPORTANT INFORMATION

The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.

Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at Hiring@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.

All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicants responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.

This will establish an Eligible List that may be used to fill both current and future vacancies.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.

Montgomery County Ethics Law: Except as provided by law or regulation, the Countys "Public Employees" (which does not include employees of the Sheriffs office) are subject to the Countys ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.

Leave Benefits

Our generous leave package starts with non-MLS permanent and term employees earning 15 days of sick leave and 15 days of annual leave in their first year, as well as up to three additional personal days each calendar year. Positions in MLS earn 35 days of paid time off each year. In addition, we offer all employees 10 paid holidays. Our leave policies adhere to the Family Medical Leave Act of 1993, and we provide six weeks of paid parental leave for new parents.

Retirement Benefits

All permanent and term positions are eligible for robust retirement plans. Public safety positions are eligible for a defined benefit pension plan in which they are vested after only five years. Employees in non-public safety positions can participate in retirement plans that contribute up to 12 percent of their annual salary. All employees can also participate in a supplemental retirement plan, the 457 Deferred Compensation Plan, to contribute even more to their retirement goals.

Tuition Assistance & Student Loan Forgiveness

Montgomery County employees are eligible to participate in the Federal Public Service Loan Forgiveness Program. Participants who meet all requirements may qualify for forgiveness on the remaining balance on their Direct Loans after making 120 qualifying monthly payments under a qualifying repayment plan while working full-time in a qualifying public service position. To learn more about PSLF, please visit the Student Loan Repayment Benefits page. Our tuition assistance program allows you to receive up to $2,130 annually in tuition assistance to help you achieve a degree that supports your career path.

Free Mass Transit Benefit

County employees are entitled to use the RideOn Bus service for free with a valid County-employee ID. This benefit can be used any time of the day or evening, including weekends. We also offer a pre-tax flexible spending account to reduce the cost of other mass-transit options such as MARC trains and Metro.

Reduced Child and Health Care Costs

Working for Montgomery County also entitles permanent and term employees to participate in healthcare and childcare Flexible Spending Accounts. These plans allow eligible employees to save on a pretax basis for healthcare and dependent care costs incurred during the plan year.

Employee Wellbeing

We deeply care about your holistic wellness. Our award-winning wellness program, LiveWell, will support you in improving and maintaining your physical, mental, financial, social, and intellectual well-being.

Learn more about our wonderful benefits available to you once you join our team. Montgomery County Benefits

01

MQ Question SENIOR FELLOW (100801)

What is your highest level of completed education?

• N/A
• High School/GED
• Associates Degree
• Bachelors Degree
• Masters Degree
• Juris Doctor
• Doctorate

02

MQ Question SENIOR FELLOW (100801)

How many years of professional level experience do you have in volunteer management, training or curriculum development, or coordinating programs that support volunteer engagement?

• No Experience
• 1-4 Years Experience
• 5 Years Experience
• 6 Years Experience
• 7 Years Experience
• 8 Years Experience
• 9 Years Experience
• 10 Years Experience
• 11+ Years Experience

03

Select the one response that best describes your experience developing and delivering training programs, workshops, or professional development opportunities.

• I have not developed or delivered training programs or professional development opportunities.
• I have assisted with training activities such as preparing materials, supporting facilitators, or delivering small components under supervision.
• I have independently delivered training sessions, workshops, or learning modules and prepared accompanying materials tailored to learners.
• I have developed and delivered full training programs by conducting needs assessments, designing materials, evaluating participant feedback, or adapting content for various audiences.
• I have created comprehensive training frameworks, developed curricula, led multi session or multi organization training programs, or trained others to deliver instructional content.

04

Please describe the types of training you developed or delivered, the audiences involved, and the tools or methods used, and identify the position(s) on your resume where this work was performed. If you do not have experience, indicate "N/A."

05

Select the one response that best describes your experience providing technical assistance, capacity building support, or consulting services to nonprofit, community, or government organizations.

• I have not provided technical assistance or capacity building support.
• I have supported technical assistance activities such as responding to basic questions, preparing resources, or providing informal guidance under supervision.
• I have independently provided technical assistance or capacity building support by guiding organizations on volunteer management practices, program processes, or operational needs.
• I have coordinated or led capacity building activities such as developing guidance tools, facilitating organizational assessments, or supporting implementation of improved practices.
• I have developed capacity building frameworks, led multi organization technical assistance programs, trained organizations in best practices, or evaluated capacity building outcomes.

06

Please describe the types of organizations you supported, the assistance or guidance you provided, and the outcomes achieved, and identify the position(s) on your resume where this work was performed. If you do not have experience in this area, indicate "N/A."

07

Select the one response that best describes your experience managing volunteer programs or volunteer engagement activities.

• I have not managed volunteer programs or volunteer engagement systems.
• I have assisted with volunteer coordination tasks such as communication, scheduling, or preparing materials under supervision.
• I have independently coordinated volunteer program activities, supported engagement processes, tracked participation, or maintained volunteer information.
• I have managed volunteer programs, coordinated multi event or multi site activities, developed volunteer resources, or supported program evaluation.
• I have led volunteer engagement strategies, developed volunteer program models, trained volunteer managers, or evaluated volunteer program effectiveness.

08

Please describe the volunteer programs or systems you managed or supported, the number and types of volunteers involved, and your responsibilities, and identify the position(s) on your resume where this work was performed. If you do not have experience, indicate "N/A."

09

Select the one response that best describes your experience coordinating programs, events, community initiatives, or volunteer recognition activities.

• I have not coordinated programs, events, or community initiatives.
• I have supported program or event coordination tasks under supervision.
• I have independently coordinated programs or events including logistics, communication, content preparation, or participant engagement.
• I have managed multi stakeholder programs or events, coordinated collaboration among partner organizations, or incorporated evaluation and feedback processes.
• I have led large scale or countywide programs, designed event strategies, managed complex partnerships, or supported organizational planning for major initiatives.

10

Please describe the types of programs or events you coordinated, your responsibilities, and the scope or size of the activities, and identify the position(s) on your resume where this work was performed. If you do not have experience in this area, indicate "N/A."

11

Select the one response that best describes your experience administering volunteer databases, CRM systems, or online engagement platforms.

• I have not administered volunteer databases, CRM systems, or online engagement platforms.
• I have assisted with basic system tasks such as entering data, updating profiles, or helping users troubleshoot simple issues under supervision.
• I have independently performed system tasks such as managing user accounts, generating routine reports, updating content, or providing user support for volunteers or partner organizations.
• I have managed system functions such as maintaining data quality, generating analytic reports, training users, supporting system configuration, or coordinating updates with vendors or IT staff.
• I have administered complex systems by overseeing full system operations, managing system improvements, developing user guidance or training resources, coordinating system integrations, or leading implementation or optimization projects.

12

Please describe the systems you used, the functions you performed, the training or support you provided to users, and the types of reports or data tasks completed, and identify the position(s) on your resume where this work was performed. If you do not have experience, indicate "N/A."

13

Do you have experience communicating with diverse audiences through presentations, media, public engagement activities, or community outreach?

• Yes
• No

14

Please describe the audiences you communicated with, the communication methods used, and the types of content or activities involved, and identify the position(s) on your resume where this work was performed. If you do not have experience, indicate "N/A."

15

Do you have experience producing media content such as video segments, interviews, television programming, or other digital media?

• Yes
• No

16

Please describe the types of media or video content you helped produce, the platforms or tools used, and your responsibilities, and identify the position(s) on your resume where this work was performed. If you do not have experience, indicate "N/A."

17

Do you have experience tracking program data, measuring engagement outcomes, or preparing reports?

• Yes
• No

18

Please describe the types of data tracked, the systems or tools used, the types of reports or summaries prepared, and your role in using the information to support program activities, and identify the position(s) on your resume where this work was performed. If you do not have experience, indicate "N/A."

19

Do you have experience working with organizations, community groups, government agencies, or residents in Montgomery County, Maryland?

• Yes
• No

20

Please describe the organizations, communities, or initiatives with which you worked and the nature of your involvement, and identify the position(s) on your resume where this work was performed. If you do not have experience, indicate "N/A."

Required Question

Employer Montgomery County (MD)

Address 101 Monroe Street

7th Floor

Rockville, Maryland, 20850

Phone 240-777-0311

Website https://www.montgomerycountymd.gov/ohr