Training Support Specialist

Training Support Specialist

Salary

$50,451.65 - $65,587.18 Annually

Location

Jacksonville, NC

Job Type

Full-Time

Job Number

415500030 July 2026

Department

Human Resources

Opening Date

06/25/2026

Closing Date

7/6/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Job Description

The Training Support Specialist performs intermediate skilled administrative support work performing a variety of administrative tasks involving information management systems, data analytics and reporting, and training support to the Human Resources department, and related work as apparent or assigned. Work is performed under the direct supervision of the Organizational Development Manager.

Our core values-Resilience, Excellence, Accountability, Customer Service, and Honesty-are the foundation of our work and the standard by which we operate. As a member of our team, you are expected to demonstrate these values in every aspect of your role. This means delivering high-quality work, taking responsibility for your actions, providing exceptional service, and maintaining integrity in all interactions. Your commitment to these principles is essential to fostering a positive workplace culture and ensuring the success of our organization and the community we serve.

Position Responsibilities

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serve as the primary administrator for the Countys Learning Management System, ensuring accurate and efficient operation of training and development programs.
• Serve as the primary administrator for the Countys Performance Management System.
• Develop, maintain, and distribute recurring reports, dashboards, and workforce development metrics.
• Analyze learning and performance management data to identify trends, gaps, completion rates, and opportunities for improvement.
• Conduct routine audits to ensure accuracy, consistency, and compliance of system data.
• Provides logistical support for organizational development programs and employee initiatives.
• Provides County wide communication of Organizational Development programs to include participant registrations, reminders, and support.
• Develop and distribute promotional materials, announcements, newsletters, and literature supporting employee development initiatives.
• Coordinates and prepares training facilities and learning environments for department programs, ensuring meeting spaces, technology, training materials, seating configurations, and participant resources are properly arranged to support effective and engaging learning experiences.
• Identify opportunities to improve system functionality, automate administrative processes, and enhance the employee experience through technology solutions.
• Stay current on vendor specific system enhancements, updates, and best practices related to learning management and performance management technology.
• Performs assigned functions as a Disaster Ready Team (DRT) member, if appointed or volunteers.
• Perform other related duties as assigned.

Qualifications

Thorough knowledge of standard office practices, procedures, equipment and office assistance techniques; thorough knowledge of business concepts, spelling and arithmetic; thorough knowledge of the organization and functions of the department and of general administrative policies and practices; General knowledge of the principals of adult learning, training techniques and practices, and learning management systems; skilled in performance management systems, reporting and communication of data analytics; ability to prepare accurate reports from file sources; ability to perform and organize work independently; ability to prepare effective correspondence independently; ability to operate standard office equipment including personal computer and knowledge of applicable software packages (Excel, Word, Adobe, etc.); ability to communicate effectively, both orally and in writing; ability to establish and maintain effective working relationships with coworkers, internal customers and the general public.

Education, Experience, and Special Requirements

High school diploma or GED and extensive experience in administrative or HR work, or equivalent combination of education and experience required. Adult learning and/or HR information management systems experience is preferred.

Valid Driver's License

Regular Onslow County employees have the ability to participate in a wide array of employee benefits including:

Health Insurance

Health Insurance is provided by Cigna and covers a wide variety of healthcare services.

Dental Insurance

Dental insurance is provided by Delta Dental to full-time employees and covers a percentage of basic to major dental procedures, including orthodontia for children and adults.

Vision Insurance

Vision insurance is provided by MetLife to full-time employees and covers a variety of materials (contacts and glasses frames/lenses) and an annual eye exam.

North Carolina Local Governmental Employees Retirement System

Eligible employees are automatically enrolled in the retirement system and must contribute 6% of their gross salary each pay period. Once eligibility requirements are met, employees will be able to receive monthly payments for life based on their salary, age, and years of service credit.

NC401k

The County contributes 1% of employees gross salary into the 401(k) account regardless of the employees deferral amount. In addition, the County matches employee deferrals up to an additional 4%.

Vacation Leave

Regular full-time employees earn 13.5 days of vacation leave per year. With each 5-year increment of employment, vacation accrual increases.

Sick Leave

Regular full-time employees earn 12 days of sick leave per year.

Paid Holidays

County employees receive paid holidays annually. The Board of County Commissioners approves and may adjust the schedule as deemed necessary.

ComPsych Mental Health Services

The County provides Mental Health and Life Services through ComPsych to help employees and their families with personal, family and job-related problems such as counseling, crisis support, work-life resources, legal and financial consultations, and organizational support tools.

Supplemental Benefits

County employees are also offered a variety of supplemental benefits such as Life Insurance, Flexible Spending Accounts, 457b Deferred Compensation Plan, and MetLife Supplemental Plans.

For more information, please visit http://www.onslowcountync.gov//HR and click on the Benefits tab.

01

Which of the following best describes your highest level of completed education?

• High School Diploma or GED
• Associates Degree
• Bachelors Degree
• Masters Degree
• Doctorate
• None of the above

02

Is your degree in any of the following fields of study?

• Human Resources
• Training & Development
• Education
• Other
• Not Applicable or No Degree

03

Do you possess a valid drivers license?

• Yes
• No

04

How much experience do you have in general clerical work?

• No experience
• 6 months to 2 years
• 2 years to 5 years
• 6 years or more

05

What level of proficiency would you describe yourself in using Microsoft 365?

• Beginner (A novice understanding of Microsoft 365. You have exposure to the product and understand basic concepts.)
• Competent (Between a beginner and an expert. You have experience with Microsoft 365 and are comfortable with most functions of the product.)
• Expert (You have advanced experience and training with Microsoft 365 and understand advanced concepts.)
• None

06

How many years of experience do you possess in Adult Learning?

• None
• Less than 6 months
• More than 6 months but less than 2 years
• More than 2 years but less than 5 years
• 5 years or more

07

Describe your level of experience with business information systems and list what systems have you utilized in the past?

08

Onslow Countys core values are REACH - Resilience, Excellence, Accountability, Customer Service, and Honesty. Which value(s) resonates with you the most, and why?

09

Based on your review of the position requirements, are you able to perform the position duties with or without reasonable accommodation?

• Yes
• No

Required Question

Employer Onslow County

Address 234 Northwest Corridor Boulevard

Jacksonville, North Carolina, 28540

Phone 910-347-7600

Website http://www.onslowcountync.gov