Training Support Supervisor

Description

Essential Functions

• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools including SLII, models and processes to ensure alignment with our Vision, Values, and Mission.
• Designs and develops training support policies/programs tailored to meet the learning needs of HOLT Group’s employees; consistent with the company’s short and long-term business plans.
• Manages various projects for Talent Development programs.
• Supports the Cornerstone system administration including system releases, updates, and analyze system functionality.
• Develops content, online material, and assessments to support learning objectives.
• Provides ESP administration and support for all departments.
• Recommends learning design, technology, and instructional delivery.
• Manages timecards, and expense reports and conducts performance reviews for direct reports.
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities

• Excellent leadership with the ability to positively motivate, manage, and develop employees.
• Knowledge, as well as practice of principles of adult learning and needs assessment techniques.
• Knowledge of best practices in use of technology for teaching and learning, industry standards, terminology, instructional design, and technical requirements.
• Excellent verbal, written, and communication skills.
• Sound decision-making and judgment skills.
• Proven customer service skills.
• Displays attention to detail and focuses on accurate of work results.
• Demonstrates and utilizes effective needs analysis, project management, course development, and evaluation skills.
• Ability to work effectively with web-based systems and external vendor help desk support.
• Ability to work on multiple projects and deal effectively with employees and management.
• Ability to work effectively with web-based systems.
• Ability to complete Holt’s VBL Classes to include: DISC, POP, SLII, Conflict Resolution and Influencing, and successfully apply the tools.
• Ability to produce quality results using rapid development models and tools.

Requirements

• Bachelor’s degree in Education, Leadership, Human Resources, Business Management, or related field required.
• Minimum three years of related experience or an equivalent combination of education and experience required.

• This position directs and manages the Talent Development Training Support Specialist. Responsibilities include, but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Up to 15% travel.

• This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc. 
• This role frequently communicates with others, must be able to exchange accurate information in these situations.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and printers.
• Occasionally moves or transports items weighing up to 25 pounds.

• Work primarily performed in a professional office environment.
• Frequently works at fast pace with unscheduled interruptions.