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TrakSYS Support Engineer

eTeam Inc.

Richmond, VA

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JOB DETAILS
SALARY
$50–$60 Per Hour
SKILLS
Analysis Skills, CSS (Cascading Style Sheet), Communication Skills, Continuous Improvement, Data Quality, Database Technology, ERP (Enterprise Resource Planning), HTML (HyperText Markup Language), Help Desk, Identify Issues, Incident Management, JavaScript, Knowledge Base, Manufacturing, Microsoft .NET, Microsoft C# (C Sharp), Microsoft IIS Web Server (Internet Information Services), Microsoft SQL Server, Microsoft Windows Server, Performance Analysis, Performance Metrics, Problem Solving Skills, Programmable Logic Controller (PLC), Query Analysis, Root Cause Analysis, SAP, Service Level Agreement (SLA), ServiceNow, Software Administration, Stored Procedures, Support Documentation, Technical Support, Testing, Willing to Travel
LOCATION
Richmond, VA
POSTED
30+ days ago
JD:
Role: TrakSYS Support Engineer
Work location: Richmond, VA (Onsite)
Background and Meet and Greet: MANDATORY
Contract

Job Description:
The TrakSYS Support Engineer is responsible for providing technical support, maintenance, and enhancements for TrakSYS-based MES solutions. The role involves diagnosing and resolving system issues, supporting end users, monitoring performance, and ensuring seamless MES operation across manufacturing environments.


Key Responsibilities:
• Provide Level 1 / Level 2 Support for TrakSYS MES application.
• Monitor system performance and ensure continuous up time.
• Identify root causes and coordinate fixes with development team, ERP team, WMS team, Infrastructure team, Network team or Vendor team and business users.
• Query and analyze TrakSYS SQL Server database table for investigation and resolve data-related discrepancies to maintain data accuracy.
• Troubleshoot TrakSYS integration issues with ERP (e.g., SAP), WMS (e.g., BlueYonder), and PLCs (e.g., KepServer OPC).
• Troubleshoot TrakSYS configurations (e.g., Modules, Services and Workflows) and apply changes.
• Handle incident management and services requests through ticketing tools e.g., ServiceNow.
• Maintain support documentation, change logs, and knowledge base articles.
• Track SLAs, KPIs, and recurring issues for continuous improvement.
• Support scheduled maintenance, upgrades, and deployments.



What are the Mandatory skills and skill proficiencies required for this position?
• Hands on experience on TrakSYS MES (version 12 is a plus).
• Understanding of TrakSYS architecture and core configurations.
• Knowledge of C#/.Net, JavaScript, HTML and CSS.
• Knowledge of SQL Server (queries, stored procedures).
• Knowledge of IIS, Windows Server, and network basics.
• Strong analytical and problem-solving skills.
• Good communication skills.

These positions will involve working night shifts and may also require travel between the two sites (Richmond, VA & Hopkinsville, KY as needed.
 

About the Company

e

eTeam Inc.

Looking for a great job? Join eTeam. We’re looking for talented staffing professionals to join our staff. We also provide contract assignments and full-time jobs at Fortune 2000 Companies. We’ve been named one of the best companies to work for by Staffing Industry Analysts and New Jersey Business.
COMPANY SIZE
100 to 499 employees
INDUSTRY
Other/Not Classified
FOUNDED
1998
WEBSITE
www.eteaminc.com

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