Transaction Management Operations Analyst

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.

Responsibilities:

• Up to 90% travel required to Merrill Branch offices and flexible to meet varying hours/days when necessary.

• Maintain clear line of sight on account opening policy and procedure processes with an in-depth knowledge of general bank policies, programs, and procedures.
• End-to-end client onboarding and asset transfer process including systems, documentation, follow-up, and follow-through.
• Create executive level transition tracking progress for each onsite project.
• Facilitate client meetings with FAs and CAs regarding onboarding and asset transfer questions.
• Coordinates training new CAs/and or internal Merrill CAs in taking over transition.
• Assisting Branch personnel in account transfers, Broker Dealer Changes on 529 plans, Life Insurance Policies and LMA processing.
• Ensure rigorous tracking and inspection routines of all onboarding documents for a consistent and compliant performance execution. (FINRA 2273, REG BI and CRS).
• Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures.
• Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service.
• Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions.
• Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units.

Required Qualifications:

• Minimum of 2 years’ experience in an investment operations role or equivalent
• Project management experience
• Excellent time management skills
• Intermediate knowledge of Financial Services Industry.
• Must be proficient in Microsoft Office suite: PowerPoint, Excel, Word, OneNote.
• Develop and maintain positive relationships with all internal and external contacts to promote expeditious problem resolution.
• Works well under pressure and manages confidential matters and sensitive information in a responsible manner.
• Ability to manage multiple priorities and deliver quality results under aggressive deadlines.
• Strong written/verbal communication and relationship management skills, able to influence with impact across the organization.
• Champion process knowledge, operational excellence and maintain an elevated level of personal integrity and comply with the enterprise policy and procedures.
• Highly organized, meticulous, and self-motivated with ability to investigate and resolve complex problems.
• Capable of effectively leading teammates to drive excellence and motivate on any transitions especially an ultra-high profiled/heavily observed projects.

 

Desired Qualifications:

• Undergraduate degree preferred or Industry work experience equivalents.

Skills:

• Attention to Detail
• Customer and Client Focus
• Oral Communications
• Prioritization
• Problem Solving
• Account Management
• Analytical Thinking
• Coaching
• Written Communications
• Mentoring
• Research
• Result Orientation

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140)

Pay and benefits information

Pay range

$27.50 - $36.00 hourly pay, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.