Transaction & Operations Coordinator (TC/Ops Manager)

Real Estate Brokerage | Property Management | AI-Assisted Operations
Company: RGroup Realty
Location: Tucson, Arizona
Position Type: Full-Time | In-Office
License Requirement: Active Arizona Real Estate License Required

About Us

RGroup Realty is not a traditional real estate office.

We're a growing real estate brokerage and property management company building a smarter, more efficient operation using technology, automation, AI-assisted systems, and strong operational workflows.

Our company supports:

• Residential real estate sales
• Property management
• Maintenance coordination
• Inspection services
• Marketing and operational systems

Our tech stack includes:

• AppFolio
• Lone Wolf Transact
• Go High Level
• Google Workspace
• Dialpad
• zInspector
• AI-assisted workflow systems

We're looking for someone who is organized, adaptable, calm under pressure, and comfortable working in a fast-moving environment that continues to evolve.

About the Role

This role is part Transaction Coordinator, part Operations Coordinator, and part workflow quarterback.

You'll help keep transactions, communication, compliance, and operational follow-up moving across both brokerage and property management operations.

Some days you'll be helping an agent clean up a transaction file before closing. Other days may involve coordinating maintenance follow-up, reviewing AI-generated communication before it goes out, handling operational escalations, or helping leadership stay organized on priorities.

We already use AI and automation heavily to reduce repetitive admin work. The goal is not to replace people. The goal is to remove unnecessary friction so our team can focus on higher-level work and better service.

We need someone who:

• Notices details
• Follows up consistently
• Communicates professionally
• Prioritizes well
• Stays calm under pressure
• Takes ownership without needing constant direction

What You'll Be Doing

Transaction Coordination

• Manage transaction files from contract to close
• Track deadlines, signatures, and compliance items
• Coordinate with agents on missing paperwork and outstanding tasks
• Support the Branch Manager with file review and exception handling
• Maintain organized and compliant transaction records

Property Management Operations Support

• Help bridge communication between brokerage and property management operations
• Support Asset Managers with operational coordination and follow-up
• Assist with owner, tenant, vendor, inspection, and maintenance workflows
• Track recurring operational items like lease renewals, notices, inspections, and maintenance follow-up
• Support AppFolio-related operational processes

AI-Assisted Workflow Support

• Work alongside AI-assisted systems and automation tools
• Review AI-generated communication and documentation before it goes external
• Use AI tools to organize information, summarize conversations, document workflows, and improve efficiency
• Help identify repetitive tasks that can be streamlined or automated

You do not need to be a programmer or AI expert.
You do need to be comfortable learning and using technology.

Communication & Follow-Up

• Monitor incoming operational communication and route issues appropriately
• Help ensure important items do not sit unresolved
• Draft professional communication when needed
• Maintain notes, reminders, and follow-up tracking
• Escalate legal, compliance, broker-level, or sensitive matters appropriately

What We're Looking For

Required

• Active Arizona Real Estate License
• Tucson-based and available to work in-office full-time
• Arizona transaction coordination experience
• Property management experience
• Familiarity with AppFolio or similar property management platforms
• Familiarity with Lone Wolf Transact or similar transaction management systems
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities without losing control of follow-up
• Professional communication skills
• Good judgment and problem-solving ability

Preferred

• Experience working inside a brokerage office
• Experience supporting both sales and property management operations
• Familiarity with:
  • Go High Level
  • Dialpad
  • Google Workspace
  • zInspector
  • MLS systems
• Experience creating checklists, workflows, SOPs, or operational documentation

This Role Is a Good Fit If You:

• Like creating order out of chaos
• Follow up naturally without being reminded
• Catch missing details quickly
• Communicate professionally with agents, owners, tenants, vendors, and leadership
• Are comfortable learning new systems and technology
• Understand how important organization and accountability are in real estate operations
• Can work independently without constant supervision

This Role Is NOT a Good Fit If You:

• Need every task assigned step-by-step
• Dislike technology or changing systems
• Struggle with organization or follow-up
• Want a narrow front-desk style role
• Prefer highly repetitive work with little variety
• Get overwhelmed easily in fast-moving environments

Compensation & Details

• Compensation Range: $50,000 – $72,000 depending on experience
• Full-Time | In-Office
• Tucson, Arizona
• W-2 Position
• Reports to: Branch Manager, RGroup Realty

Why Join RGroup Realty?

We're building something different.

This role gives you the opportunity to be part of a company actively improving how real estate and property management operations function through better systems, technology, automation, and accountability.

You'll have the ability to grow with the company while helping shape how the operation evolves moving forward.

Apply Today

If you're licensed, organized, operationally strong, and comfortable working in a fast-moving environment that uses technology and AI as leverage — we'd like to talk with you.