Transfer Operations Specialist & Credit Evaluator

Posting Details

Work experience or education that is NOT included on the application will NOT be considered when screening your application. Please include ALL work experience and education on the application to ensure that you receive the appropriate credit toward qualification for this position.

Position Summary Information

Classification Title Student Services Specialist Working Title Transfer Operations Specialist & Credit Evaluator Location Boone, North Carolina Job Category 5 Position Number 089061 Not Eligible for Visa Sponsorship

VISA sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S

Department Enrollment Mgt - Transfer Admissions & Engagement - 240400 Primary Purpose of Position

The function of this position is to serve as an operations specialist and transfer credit evaluator for prospective, incoming, and currently enrolled students (Boone, Hickory, Online, and Flight Path). This will include supporting prospects, applicants, and staff members as students navigate various steps of the admission funnel. Additionally, it will include the review and analysis of all transfer coursework, the loading of coursework to student records, and the maintenance of the Banner Catalog. This position serves as a liaison between various departments, acting as an advocate for students as it relates to credit transferability. This position is responsible for quality control of data accuracy and credit evaluation. This position has a high level of contact with faculty, staff and students, providing guidance relevant to transfer policies and procedures). Duties include, but are not limited to: transfer credit evaluation, written and verbal communications in response to inquiries related to program and application information (e.g., responding to and/or forwarding incoming email, text, and phone messages); use of CRM (Slate) to record interactions with prospective students and applicants; occasional participation in student outreach, recruitment and engagement events, etc.; other duties related to the admission, orientation and retention of transfer students.

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Minimum Qualifications

Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions.

License/Certification Required Essential Job Functions

The Operations Specialist and Transfer Credit Evaluator for the office of Transfer Admissions & Engagement will work directly with transfer students, internal and external partners, App State's academic departments, advisors, as well as conduct all necessary communication with other pertinent constituents. Additionally, this position will work with TAE team members to develop and implement new processes or procedures to enhance the transfer student experience to ensure quality customer service.

Responsibilities include, but are not limited to the following:

• Support recruiting & admission processes.
• Written and verbal communications in response to inquiries related to program and application information (e.g., responding to and/or forwarding incoming email, text, and phone messages to the appropriate TAE staff member).
• Use of CRM (Slate) to record interactions with prospective students and applicants; and work efficiently in a variety of software programs to include Microsoft Office applications, Google Suite, and student information systems (e.g., Banner).
• Utilize reports and spreadsheets to prioritize and complete work.
• Analyze and review course descriptions and make decisions to determine the transferability of credits for incoming First-year students, transfer students, currently enrolled students, and prospects before an application for admission is submitted.
• Identify courses of action and make recommendations to students to enhance transferability of credit.
• Maintain all data accuracy by running various reports to ensure all data is maintained at a high accuracy rate.
• Respond to telephone calls and email inquiries regarding transfer work.
• Assist with interpreting policy and procedures as it relates to admission / credit articulation and for entering data into the student information systems of Banner and Slate.
• Other duties related to the recruitment, admission, orientation, and retention of transfer students.

Knowledge, Skills, & Abilities Required for this Position

• Demonstrated commitment to excellence in customer service
• Strong written and verbal communication skills
• Attention to detail and strong organizational skills
• Strong computer and touch typing skills.
• Proficiency in Google Suite and Microsoft Office

Preferred Qualifications

• Bachelor's degree (or equivalent combination of training and experience)
• Strong written and verbal communication skills
• Self-motivated and highly organized, with the sharp attention to detail required to catch discrepancies and ensure accuracy in a high-volume environment
• Experience in customer service
• Knowledge of university academic principles and practice
• Ability to analyze, interpret, and apply policy and procedural guidelines and to resolve problems and questions
• Experience with CRM and / or student information / database systems

Required Functional Competencies to Successfully Perform Job Duties.

Communication-Verbal: Responds to questions/issues that deviate from standard operating procedures by determining and consulting appropriate resources such as policies, manuals or other staff. Responds to requests for program and procedural information. Contacts service recipients, vendors, or clients to provide or obtain information. Schedules and coordinates appointments, meetings and events.

Communication-Written: Composes written communication with guidance using standard formats. Composes correspondence involving program or operational procedures independently from general instructions or brief summaries.

Information/Records Administration: Records, compiles and summarizes data using established format. Compiles and organizes information from different sources to develop reports and data.

Knowledge-Program: Understands programs and services to apply this knowledge in problem-solving and responding to most questions and inquiries. Uses program knowledge to interface with other offices and organizations.

Office Technology: Selects, understands and fully applies features of a variety of software programs, machines or office equipment that will produce the desired results.

Work Coordination: Plans and facilitates the support activities of an office or work unit; coordinates with others to complete tasks. May serve as an office coordinator for a work unit.

Type of Position Permanent Full-Time Staff/Non-Faculty Staff/Non-Faculty Appointment Type 1.0 Work Schedule/Hours

Monday-Friday, 8:00 am to 5:00 pm, with occasional evening and/or weekend work

Number of Hours Per Week 40 Number of Months Per Year 12 Mandatory Staff No Physical Demands of Position

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Overall Competency Level Journey Salary Grade Equivalency GN04 Salary Range Anticipated Hiring Range $41,000 - $42,397

Pay will be commensurate with applicant competencies, budget, equity and market considerations.

Posting Details Information

Posting Date 07/30/2026 Closing Date 08/23/2026 Competency Level Statement Management will only consider applicants who meet the required competencies. Special Instructions to Applicants

For a complete application, please apply and submit all below-required documents electronically through Appalachian State University's Job Board:

• Cover Letter
• Resume
• List of three professional references with contact information

Those applicants selected for interview may be asked to complete a work sample directly related to the essential duties in this position to evaluate skills needed for the position.

Search Chair Name Michael Brackett Search Chair Email brackettm@appstate.edu Applicant Pool Preference External (Post on the Web)

Departmental Information

Quick Link https://appstate.peopleadmin.com/postings/55467 Posting Number 201503023P

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Please document your computer experience, including work with word processing, spreadsheet, and database software. Include details regarding any relevant experience with student information systems (i.e. Banner, Slate CRM, PeopleSoft, etc.).

(Open Ended Question)

• • Briefly describe your work experience requiring a high level of attention to detail. Please provide specific examples of the type of work and level of detail involved.

(Open Ended Question)

• • Please describe any experience you have working in a higher education setting - specifically an area of student services.

(Open Ended Question)

Applicant Documents

Required Documents

• Cover Letter / Letter of Interest
• Resume
• List of References with Contact Information

Optional Documents