Job Description
Overview:
We are seeking a Customer Success Engineer (CSE) to lead the transformation of large-scale enterprise delivery programs for strategic clients. This role is ideal for a hands-on architecture and transformation leader who can blend technology, delivery operations, and customer success to modernize services at scale.
Responsibilities:What You Will Do
• Lead transformation initiatives across workforce greening, global/offshore delivery, and AI-driven automation
• Partner with client executives, delivery leaders, and engineering teams to define and execute modernization roadmaps
• Architect people, process, and technology solutions that improve cost efficiency, scalability, and service quality
• Drive pilot initiatives through production deployment and scaled adoption
• Quantify and communicate value through productivity, quality, and experience metrics
Qualifications
• 8+ years in solutions architecture, delivery transformation, customer success, or consulting roles
• Strong enterprise, client-facing experience with complex delivery environments
• Proven ability to lead cross-functional teams and executive stakeholders
• Experience delivering measurable outcomes in cost, quality, and customer experience
Why This Role
This role sits at the intersection of strategy and execution. You will shape how enterprise services are delivered, influence client roadmaps, and deploy modern platforms and operating models that scale. If you enjoy owning transformation from concept through impact, this role offers visibility, autonomy, and real business influence
Numbers & Facts
| Location | Atlanta, Georgia |
| Job Type | Full-time |
| Industry | Healthcare Services |
| Company Size | 2,500 to 4,999 employees |
| Year Founded | 2001 |
| Website | http://www.insightglobal.net |
Benefits
Paid Sick Days, Parking, Performance Bonus, Professional Development, 401K, Subsidized Commuting, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Transportation Allowance, Vehicle Allowance, Work From Home, Merchandise Discounts
About Company
We are a staffing agency helping individuals find jobs and employers fill open positions.
Based in Atlanta, Insight Global is a premier provider of employment and staffing solutions to Fortune 1000 customers across the United States and Canada. We provide long-term contract, short-term contract, temporary-to-permanent, direct placement, and enhanced staffing services. Insight Global specializes in placing contract job seekers into Information Technology, Accounting and Finance, Engineering (non-IT), and Government jobs.
Since our inception in 2001, we have experienced unprecedented growth within our industry, rapidly expanding from an Atlanta-based start-up to one of the most successful staffing firms in America.
Our core staffing services are the backbone upon which Insight Global was founded and have driven our success. We cater our delivery approach and recruiting efforts to meet each client’s unique demands, ensuring that we deliver both maximum client value and the differentiated Insight Global experience.
Skills
- Artificial Intelligence (AI)unmatched
- Automationunmatched
- Consultingunmatched
- Cross-Functionalunmatched
- Customer Experienceunmatched
- Customer Relationsunmatched
- Leadershipunmatched
- Quality Metricsunmatched
- Team Lead/Managerunmatched
- Technical Deliveryunmatched
- Technical Operationsunmatched
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