Transformation Manager GCC International

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Transformation Manager GCC International

Global Care Center

CN - 31 - Shanghai

Global Care Center

Entry Level Manager

Full-time

Req ID: SHA004027

IN-MH-Mumbai, CN-44-Guangzhou, SG-Singapore-Singapore, KR-11-Seoul, JP-Kanto-Tokyo, DE-RP-Mainz

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Summary

Transformation Manager GCC International

Job Location: Shanghai

Must be fluent in: English and Mandarin

We are looking for a highly driven Transformation Manager - ASPAC & EAME to lead the execution of strategic business priorities across our regional operations. In this pivotal role, you will translate business initiatives into actionable programs, driving cross-functional collaboration, technology adoption, process transformation, and sustainable business outcomes. You will play a key role in ensuring that change is successfully embedded into daily operations through strong governance, performance measurement, and benefits realization.

What you'll do:

• Turn strategic priorities into actionable transformation initiatives, creating clear roadmaps, milestones, and success measures that deliver measurable business value.
• Lead end-to-end transformation programs across ASPAC and EAME, ensuring initiatives are delivered on time, within scope, and aligned to business objectives.
• Partner with leaders and cross-functional teams to design and implement solutions that improve ways of working, enhance customer outcomes, and drive operational excellence.
• Champion change adoption by developing and executing engagement, communication, training, and readiness strategies that embed sustainable change.
• Drive the deployment of technology, automation, and process improvement initiatives, translating innovative ideas into scalable operational solutions.
• Establish strong governance frameworks, ensuring effective decision-making, risk management, issue resolution, and program oversight.
• Monitor program performance and benefits realization, tracking key metrics and insights to ensure intended outcomes are achieved and sustained.
• Collaborate with regional and local stakeholders to remove barriers, accelerate adoption, and build commitment to new ways of working
• Provide clear and concise updates to senior leaders on progress, risks, opportunities, and business impact.
• Foster a culture of continuous improvement by capturing lessons learned and enhancing transformation methodologies, tools, and best practices across the region.

Qualifications

Qualifications:

Experience:

• 5+ years of experience in transformation, program management, change management, business process improvement, or a related discipline.
• 2-3 years experience in programming and coding
• Basic knowledge to run and work with scripts
• Demonstrated experience delivering cross-functional initiatives from opportunity assessment through deployment and operational adoption.
• Experience working across multiple countries, cultures, and time zones; ASPAC and/or EAME experience preferred.
• Strong understanding of operating model change, process standardization, technology enablement, and benefits realization.
• Proven ability to manage multiple workstreams, influence without direct authority, and communicate with senior stakeholders.
• Hospitality, travel, contact center, shared services, or other complex operational experience preferred.

Education:

Bachelor's Degree in related field or equivalent experience.

Computer Skills:

• Advanced proficiency in Microsoft Office Suite, especially PowerPoint and Excel.

• Experience with project / portfolio management, workflow, process mapping, reporting, or collaboration tools.

• Comfortable working with operational data, dashboards, KPIs, and benefits-tracking frameworks.

• Familiarity with digital solutions, automation, and technology adoption practices.

Additional Skills/ What You'll Bring:

• Fluency in English and Mandarin.
• Experience in GCC and hotel operations, with a track record of delivering strategic and transformation initiatives.
• An innovative, solutions-focused mindset with the ability to quickly adopt new technologies and ways of working.
• Strong communication and stakeholder management skills, with the ability to influence and collaborate across all levels.
• Excellent organization and prioritization skills, with the ability to manage multiple initiatives in a fast-paced environment.
• Sound judgment, strong problem-solving capabilities, and the ability to work independently while building effective partnerships.
• Professionalism, discretion, and the ability to handle confidential information with integrity.
• Flexibility to support a global business across different time zones when required.

Apply

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