Transit Coordinator, Grade T2

Transit Coordinator, Grade T2

Salary

$64,614.00 - $110,418.00 Annually

Location

8710 Brookville Rd Silver Spring MD 20910 USA

Job Type

Permanent

Job Number

2026-00301

Department

Department of Transportation

Division

DOT 50 Transit Silver Spring Ride On

Opening Date

10/09/2026

Closing Date

10/16/2026 11:59 PM Eastern

FLSA

Non-Exempt

• Description
• Benefits
• Questions

About the Position

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THIS IS AN INTERNAL "ONLY" JOB POSTING, AVAILABLE TO CURRENT

Montgomery County GOVERNMENT EMPLOYEES ONLY.

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This Position is ONLY Open to Montgomery County Government Employees:

• Current Montgomery County Government employees;
• Montgomery County employees who were affected by a reduction-in-force and currently have RIF priority rights;
• Active Montgomery County local fire and rescue department volunteers with at least 50 points under the length of service award program (LOSAP); or
• Active Project SEARCH Interns or former Montgomery County Government Customized Employment Public Interns, or Project SEARCH Interns within 24 months of completion of internship.

Please note: The salary range above represents the earning potential for this position. The anticipated hiring range for this position will be $64,614 to $110,418, based on the candidate's qualifications and experience.

WHO WE ARE

The mission of the Montgomery County Department of Transportation (MCDOT) is to move people and connect places with seamless, equitable transportation options that are safe, environmentally responsible, and support economic growth and vibrancy in Montgomery County. The Department has five divisions: Highway Services, Parking Management, Transit Services, Traffic Engineering and Operations, and Transportation Engineering. We are a large organization with over 1,200 employees and a dedicated County budget of $300 million.

The Division of Transit Services coordinates transit services in Montgomery County. Transit fulfills an essential mobility mission for the County, connecting people, communities, workplaces, educational institutions, recreational opportunities, and many other destinations. The Division employs 850+ people and operates nearly 400 buses on 80+ fixed routes throughout Montgomery County. The Division plans, schedules, and manages the Countys Ride On bus system, consisting of County-owned and operated buses. Ride On carries roughly 18 million riders annually.

WHO WE ARE LOOKING FOR

The Montgomery County Department of Transportation (MCDOT), Transit Services Division, is seeking Transit Coordinators to help oversee and support the County's public transit bus operations. These positions are responsible for monitoring, coordinating, directing, and reporting on a portion of Ride On service, including taking short-term corrective actions to ensure safe, timely, and efficient transit service across a large area of Montgomery County.

The ideal candidate communicates clearly and effectively both verbally and in writing to provide direction to Bus Operators and deliver excellent customer service to the riding public. They possess strong knowledge of Ride On operating procedures, County geography, routes, and transit communications and dispatch systems. This candidate maintains a consistent focus on safety while responding to accidents, incidents, disruptive passengers, and challenging road or weather conditions. They apply strong problem-solving skills to quickly assess service disruptions and implement immediate corrective actions that keep service on track. Additionally, they bring a positive attitude, collaborate with staff at all levels, and provide confident leadership in both road and desk coordinator roles.

The ideal candidate MUST have a valid Commercial Driver's License.

What Youll Be Doing

The Transit Coordinator plays a critical role in advancing MCDOT/Transit Services' mission by applying strong organizational skills, effective problem-solving, detailed report writing, and a consistent focus on maintaining adequate service coverage. This role provides essential frontline operational support to ensure safe, reliable, and efficient bus service across the Ride On network, with an emphasis on safety, customer service, and coordinated operations. In this capacity, the Transit Coordinator oversees a fleet of more than 285 buses traveling across hundreds of miles, monitoring service at key points along each route to help ensure safe, on-time performance through clear communication and excellent customer service.

Duties include, but are not limited to:

• Assign buses to Bus Operators daily and deploy relief or stand-by Operators to cover open runs caused by absences, tardiness, or other issues, ensuring full coverage of all scheduled service.
• Work closely with Bus Operators to receive and act on reports involving vehicle condition, breakdowns, crashes, traffic delays, road hazards, and other factors affecting timely service delivery.
• Investigate and document vehicle crashes, passenger or pedestrian injuries, disruptive patrons, adverse road conditions, obstructions, and other hazards; respond to unplanned situations requiring unscheduled bus movements, including emergencies.
• Intervene in customer-operator disputes and provide direct, one-on-one assistance to riders on buses, at crash scenes, bus stops, terminals, pick-up/drop-off locations, and layover points, modeling outstanding customer service.
• Conduct on-site crash and personal injury investigations; prepare clear, detailed reports and provide testimony as needed for internal reviews or legal proceedings.
• Operate a transit bus under unusual or emergency circumstances to maintain service coverage, including driving vehicles designated as "out of service" when required.
• Use radio and digital tools (computers, laptops, tablets) to maintain real-time communication with Central Communications, complete reports, perform Wi-Fi checks, enter data, produce absence and overtime reports, and receive instructions for programmed transportation services.
• Monitor Bus Operator performance in the field and at sign-in, ensuring compliance with safety rules, customer service expectations, route and schedule adherence, and uniform standards; document both infractions and commendable actions.
• Support Bus Operator training and coaching by providing route familiarization, guidance on safe operating practices, and feedback on service performance to reinforce a strong safety- and customer-focused culture.
• Coordinate with Central Communications, maintenance personnel, and emergency services to remove unsafe vehicles from service, arrange change-offs, implement detours, and restore normal operations safely and efficiently.
• Participate in special or programmed transportation services by providing maps and directions and ensuring service is delivered safely, on time, and in accordance with established procedures.
• Perform related duties as required.

Additional Information:

Essential: The individual selected for this position will be considered an "Essential Employee." Essential employees must report to work during a period of general emergency or liberal leave. The individual selected is REQUIRED to work overtime during inclement weather situations and emergencies, which may include overnight stays.

Medical Protocol: Candidates selected for this position are required to participate in a pre-employment medical evaluation, including a physical examination and drug screening.

Work Schedule: The candidate must be able to work rotating shifts on weekdays and weekends.

Offsite Work: The candidate must be able to work off-site.

Minimum Qualifications

Experience: Two (2) years of experience as a Transit Bus Operator.

Education: Graduation from high school or possession of a High School Certificate of completion recognized in the State of Maryland.

Equivalency: An equivalent combination of education and experience may be substituted.

License: At appointment/placement in the class, a Transit Coordinator must possess a valid Class B Commercial Drivers License (CDL) with Passenger and Air Brake Endorsements from the incumbents state of residence in order to drive a Transit Bus during emergencies and for training and demonstrations, the license must be maintained.

Other: Applicants must be at least twenty-one (21) years of age on the first day of employment in this job class.

Medical Protocol: This position requires successful completion of a pre-employment medical evaluation, including a physical examination and drug screening.

Preferred Criteria, Interview Preferences

Preference for interviews will be given to applicants with experience in the following:

• Strong organizational skills with the ability to prioritize tasks and maintain consistent, adequate service coverage.
• Effective problem-solving abilities, especially in fast-paced operational environments.
• Excellent communication skills, clear, professional, and customer-focused when interacting with Bus Operators, colleagues, and the riding public.
• Ability to prepare clear, detailed, and accurate reports, particularly those related to incidents, safety events, or service disruptions.
• Ability to use common software applications, including Microsoft Office, and demonstrate technical proficiency with operational tools and transit-related systems.

IMPORTANT INFORMATION

The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.

Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at Hiring@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.

All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicants responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.

This will establish an Eligible List that may be used to fill both current and future vacancies.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.

Montgomery County Ethics Law: Except as provided by law or regulation, the Countys "Public Employees" (which does not include employees of the Sheriffs office) are subject to the Countys ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.

Leave Benefits

Our generous leave package starts with non-MLS permanent and term employees earning 15 days of sick leave and 15 days of annual leave in their first year, as well as up to three additional personal days each calendar year. Positions in MLS earn 35 days of paid time off each year. In addition, we offer all employees 10 paid holidays. Our leave policies adhere to the Family Medical Leave Act of 1993, and we provide six weeks of paid parental leave for new parents.

Retirement Benefits

All permanent and term positions are eligible for robust retirement plans. Public safety positions are eligible for a defined benefit pension plan in which they are vested after only five years. Employees in non-public safety positions can participate in retirement plans that contribute up to 12 percent of their annual salary. All employees can also participate in a supplemental retirement plan, the 457 Deferred Compensation Plan, to contribute even more to their retirement goals.

Tuition Assistance & Student Loan Forgiveness

Montgomery County employees are eligible to participate in the Federal Public Service Loan Forgiveness Program. Participants who meet all requirements may qualify for forgiveness on the remaining balance on their Direct Loans after making 120 qualifying monthly payments under a qualifying repayment plan while working full-time in a qualifying public service position. To learn more about PSLF, please visit the Student Loan Repayment Benefits page. Our tuition assistance program allows you to receive up to $2,130 annually in tuition assistance to help you achieve a degree that supports your career path.

Free Mass Transit Benefit

County employees are entitled to use the RideOn Bus service for free with a valid County-employee ID. This benefit can be used any time of the day or evening, including weekends. We also offer a pre-tax flexible spending account to reduce the cost of other mass-transit options such as MARC trains and Metro.

Reduced Child and Health Care Costs

Working for Montgomery County also entitles permanent and term employees to participate in healthcare and childcare Flexible Spending Accounts. These plans allow eligible employees to save on a pretax basis for healthcare and dependent care costs incurred during the plan year.

Employee Wellbeing

We deeply care about your holistic wellness. Our award-winning wellness program, LiveWell, will support you in improving and maintaining your physical, mental, financial, social, and intellectual well-being.

Learn more about our wonderful benefits available to you once you join our team. Montgomery County Benefits

01

THIS POSITION IS "ONLY" OPEN TO INTERNAL MONTGOMERY COUNTY GOVERNMENT (MCG) EMPLOYEES. Are you a current MCG employee?

• Yes
• No

02

How many years of experience do you have as a Transit Bus Operator?

• No Experience
• 1 Year of Experience
• 2 Years of Experience
• 3 Years of Experience
• 4+ Years of Experience

03

What is your highest level of completed education?

• N/A
• High School/GED
• Associates Degree
• Bachelors Degree
• Masters Degree
• Juris Doctor
• Doctorate

04

Do you possess and currently maintain a VALID Class B (or equivalent) Commercial Drivers License (CDL) with mandatory Passenger and Air Brake endorsements from your state of residence?

• Yes
• No

05

Are you at least 21 years of age?

• Yes
• No

Required Question

Employer Montgomery County (MD)

Address 101 Monroe Street

7th Floor

Rockville, Maryland, 20850

Phone 240-777-5000

Website https://www.montgomerycountymd.gov/ohr