Transit Operations Supervisor

Transit Operations Supervisor

Salary

$75,566.40 Annually

Location

Transit Avon Street Extended, 1545 Avon Street Ext, Charlottesville (22902), VA

Job Type

Regular Full-Time

Job Number

260600011-1

Department

Charlottesville Area Transit (CAT)

Division

Transit Operations

Opening Date

07/07/2026

Closing Date

Continuous

Bargaining Unit

N/A

• Description
• Benefits
• Questions

General Summary

The Transit Operations Supervisor performs difficult technical and routine administrative work supervising public transportation and/or pupil operations and personnel. The work is performed under limited supervision. Reports to the Assistant Director of Transit of Operations or the Transit Operations Manager.

The hiring amount for this position is: $36.33 an hour ($75,566.40 Annually). Starting offer is based on applicable education, experience, and internal equity. This full-time, non-exempt position offers a comprehensive benefits package, including 13 paid holidays plus one floating holiday, vacation and sick leave, health insurance with employer contribution, employer-paid life insurance, gym membership reimbursement, tuition assistance, and professional development opportunities. This position is also eligible for the following retirement benefits:

• Choice of retirement plan:

• Defined Benefit Pension Plan: Provides a monthly benefit upon retirement, calculated using a defined formula based on earnings history, years of service, and age. The plan includes a 5-year vesting period and requires an employee contribution of 5% of salary.

• Defined Contribution 401a Plan: Employer makes fixed contributions to an individual account, which are invested, and returns are credited to the account. The account balance is used to provide retirement benefits. Vesting occurs at 33% after one year, 67% after two years, and 100% after three years of service. No salary contribution is required.

• Voluntary 457 Deferred Compensation Plan

• Eligibility to purchase prior service credit under the Defined Benefit Plan

The City of Charlottesville manages its own retirement system and does not participate in VRS; however, a Portability Agreement is available for eligible employees. For additional details, please refer to the "Benefits" tab within this posting or visit the City's Employee Benefits webpage.

Note: This job opportunity is advertised with a closing date of "Continuous." If interested in being considered, an application should be submitted as soon as possible. Applications may no longer be considered once a reasonable number of applications has been received or once a candidate to fill the position is identified. Applications may be evaluated on a continuous basis and interviews may be conducted as soon as possible during the recruitment with candidates who are best qualified. This job announcement may close at any time after 7 calendar days.

Essential Responsibilities and Duties

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential functions. The essential functions of the job are not limited to those listed in the job description. The City retains the discretion to add to or change the duties of the position at any time.

• Plans, schedules, manages, monitors, and directs work performance of assigned staff, providing input and/or assisting in decisions related to hiring, disciplinary actions, performance evaluations, and staffing adjustments, in accordance with established personnel policies and procedures.
• Monitors employee performance and compliance with safety standards by reviewing time records, GPS data, bus and facility video footage, direct observation, and communication with staff to ensure duties are performed safely and efficiently.
• Supervises daily transportation operations and personnel, ensuring efficient and effective service delivery.
• Identifies, resolves, and proactively addresses performance and operational issues.
• Enforces Department and City policies and procedures, regulations for safety and quality.
• Participates and assists in establishing and maintaining department-wide goals and objectives.
• Ensures operators meet uniform and equipment standards, and hold appropriate licensing, training, and certifications.
• Serves as the primary point of contact for stakeholders.
• Assists assigned staff in maintaining a clean and safe work environment.
• Communicates operational information (e.g., traffic conditions, vehicle issues, passenger concerns) with operators, supervisors, and dispatches via two-way radio or phone.
• Responds to accidents/incidents, following established procedures and completing post-accident investigations and documentation.
• Identifies potential safety hazards and reviews preventable accidents/incidents to provide feedback for drivers to be incorporated into daily operations, procedures, and training.
• Assists with the development and implementation of policies and procedures, forms, and training documents.
• Operates a transit or school bus and/or support vehicle, as needed, at times securing a wheelchair safely.
• Performs all requirements and has knowledge of Department of Transportation and Federal Transit Administration requirements for transit bus operation and VA State School Bus requirements.
• Supports departmental goal to provide dependable, efficient, and safe transportation service.
• May be assigned to maintain and facilitate hiring process within online tracking system.
• May be assigned responsibility for the collection and analysis of data to produce required and ad hoc annual and periodic reports and to determine departmental efficiencies.
• May be assigned to develop, evaluate, and implement routes and schedules.
• May be assigned to develop and conduct new-hire, pre-service, and in-service training programs.
• May be assigned responsibility for monitoring the operational budget and making recommendation budgetary needs.
• Subject to being called back to work to the City in emergencies, to include adverse weather and road conditions, accidents, serious incidents, or as needed to provide necessary services to the public. The employee must have the ability to be contacted and respond based on Departmental guidelines.
• Responsible for appropriate use and maintenance of City equipment, tools, and other resources, including work time.
• Regular and reliable attendance

Other Duties

• Performs additional duties to support operational requirements as apparent or assigned.

Education, Experience and Skills

Education and Experience: Candidates may qualify by demonstrating the required knowledge and skills outlined for the job through experience(s) other than formal education.

• Associate degree or some college-level coursework in business administration, management, public transportation, or similar area AND two (2) years of directly related experience in bus transportation operations.

OR

• High School diploma or GED AND three (3) years of directly related experience in bus transportation operations.

OR

• Five (5) years of directly related experience in bus transportation operations.

OR

• An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above.

Preferred:

• Some supervisory, training, or operations experience in the bus transportation field preferred.

Certifications/Licenses/Other Requirements:

• Required to successfully pass a pre-employment background check, pre-employment drug screen (DOT), pre-employment DMV driving record review, and industry-specific post-offer physical exam.
• Possession of a valid appropriate driver's license issued by the Commonwealth of Virginia or ability to obtain one by employment start date and maintain an acceptable driving record in accordance with City criteria.
• Required to possess a Class B Virginia Commercial Driver's license with Passenger (P) and air brake endorsement within ninety (90) days of employment start date.
• Satisfactory completion of a Federal Motor Carrier Safety Administration (FMCSA) Clearinghouse Query may be required.
• Subject to Federal DOT drug and alcohol testing regulations.
• Possession of or ability to acquire City of Charlottesville Basic and Advanced Supervisory Training courses within twelve (12) months of employment or promotional start date.

Additional requirements if assigned to the Pupil Division:

• Required possession of a School Bus (S) endorsement within 90 days of employment start date.
• Required to successfully complete the Virginia Department of Education training curriculum.
• Required to successfully pass the EB.001 School Bus Driver Application for Physician Certificate annually.
• Required to successfully pass Tuberculosis (TB) testing.
• May require possession of or ability to acquire CPR and First Aid certifications within three (3) months of start date.
• Required to possess or acquire School Bus Trainer Certification within six (6) months of start date.

Knowledge, Skills, Abilities and Other Characteristics:

Job Knowledge

• Thorough knowledge of traffic rules and regulations and of the geography of the service area, including federal, state, and local traffic laws applicable to transit operations.
• Thorough knowledge of Charlottesville's transit routes and all transit procedures to ensure efficient navigation.
• Thorough knowledge of dispatch and communication procedures, including the use of two-way radios and other equipment.
• Thorough knowledge of internal and external resources available when addressing challenges and improving service delivery.
• Thorough knowledge of federal, state, and local laws and regulations pertaining to the division's services and activities, including DOT and DMV regulations associated with accident/incident investigation.
• Thorough knowledge of passenger safety protocols and emergency procedures to handle incidents such as accidents, medical emergencies, or vehicle breakdowns.
• Thorough knowledge of the Americans with Disabilities Act (ADA) requirements and proficiency in using accessibility equipment.
• Thorough knowledge of occupational hazards, safety precautions, passenger safety protocols and emergency procedures to handle incidents such as accidents, medical emergencies, or vehicle breakdowns.
• General knowledge of the use and operations of related software programs specific to the duties of the position.

Reading

• Intermediate: Ability to read and understand written materials such as newspapers, magazines, journals, multi-step instruction manuals, and reference materials, including transportation technical information. Understands and applies departmental and City guidelines, policies and procedures as required.

Writing

• Intermediate: Ability to prepare concise and clearly written technical, program or operational reports and/or correspondence, prepare materials such as business letters, explanations, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech. Prepares effective responses in difficult communication situations.

Math

• Intermediate: Ability to deal with number systems; simple formulas, practical application of fractions, percentages, ratios/proportions, and measurement.

Communication Skills

• Intermediate: Provide and receive complex information. May include interactions that involve stressful, negative situations requiring significant tact and the ability to diffuse aggressive behavior and reach consensus. Elements of persuasion may be necessary to gain cooperation and understanding. Establishes and maintains effective working relationships with City staff, leaders, and the public.

Independence and Decision-Making

• Requires Limited Direction: Normally completes work according to their own judgement, requesting supervisory assistance occasionally. Special projects are managed with little oversight and assignments may be reviewed upon completion. Performance is reviewed periodically.

Technical Skills

• Skilled: Comprehensive, practical knowledge of a technical field with use of analytical judgement and decision-making abilities appropriate to the assigned and apparent job responsibilities. Intermediate skill in Microsoft Office applications and/or departmental software, including digital map applications, automated vehicle scheduling and vehicle location systems.

Fiscal Responsibilities

• No budgetary responsibilities but may monitor collection of bus fares if applicable.

Supervisory Responsibilities

• Supervises and monitors performance for a regular group of employees. Provides input on hiring, discipline, work objectives/goals, performance evaluation and work assignments. Trains less experienced Transit Operators in the safe and efficient operation of passenger and or school busses.

Other Characteristics

• Time pressures.
• Excellent organizational skills and time management; sometimes under strict time constraints to meet multiple deadlines.
• Effective customer service skills.
• Ability to remain calm in stressful situations.
• Listens to the ideas of others. Establishes rapport with co-workers and others.
• Takes responsibility for finding answers to questions and responding appropriately.
• Works closely with others as part of a team.
• Frequent change of tasks and performs multiple tasks simultaneously.
• Works under constant interruptions and requests for service.
• May require dealing with angry, frustrated and/or upset individuals.
• May require additional hours outside of normal schedule, which may include weeknights, weekends, holidays, and/or weather-related emergency on-call time periods.
• May require a non-traditional work schedule.

Physical Conditions & Additional Information

Physical Demands:

• Medium Work: Exerts up to 50 pounds of force occasionally, up to 20 pounds of force frequently, and some amount of force constantly to move objects.
• Work requires climbing (ascending/descending steps), lifting, balancing, bending, stooping, kneeling, pushing/pulling, crawling, crouching, reaching, and grasping.
• Must be able to remain in a stationary position for at least fifty (50) percent of the working time.
• Must be able to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Ability to observe details at close range (within a few feet of the observer).

Machines, Tools, Equipment, Software and Hardware:

• Typically requires use of City-owned vehicles and or large passenger/school busses, and standard office equipment and telephone, and related software and hardware; and any other equipment as appropriate or as assigned.

Work Environment:

• Work is typically performed inside and around the exterior of a passenger bus or school bus and in an office environment, where there may be exposure to computer screen for extended periods of time, monitor glare and dust.
• Work is subject to both inside and outside environmental conditions, vibrations, loud noise, atmospheric conditions, and roadway safety hazards.
• The position work:
• Near moving mechanical parts.
• In and around fumes, gases, dust, dirt and/or airborne particles.
• In extreme temperatures and/or inadequate lighting.
• In or around toxic chemicals and/or blood-borne pathogens.

The City of Charlottesville is an Equal Opportunity Employer and supports workforce diversity at all levels of the organization. The City prohibits discrimination on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by federal, state or local laws. The City is dedicated to this with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.

Requests for reasonable accommodation by individuals with disabilities may be requested by contacting Human Resources at (434) 970-3490 or hr@charlottesville.gov.

The City of Charlottesville conducts job related background checks, reference checks, and pre-employment drug tests, in accordance with federal, state, and local law, of applicants who reach the final stages of the employment selection process. The City's policy has not changed because of the decriminalization of marijuana in the Commonwealth of Virginia. Marijuana remains an illegal drug under federal law, and it continues to be a violation of the US Department of Transportation regulations and the City's policy prohibiting employees from testing positive for marijuana.

SUMMARY OF EMPLOYEE BENEFITS

Updated February 9, 2026

Benefits cited represent those for regular 40-hour employees and may differ for Management Level, Part-Time, and/or Library positions. Long-term temporary employees are eligible for all benefits except retirement. Interns, temporary, seasonal, substitute, and relief employees are not eligible for benefits.

1. LEAVE:

Vacation: Need some time off? Use it, you earned it:

Years Worked

0 - <3

3 - <5

5 - <10

10 - <15

15 - <20

20 - <25

25+

Hours Accrued Biweekly

3.09

3.85

4.62

5.4

6.16

6.93

7.7

Sick: Under the weather? Earn 4.62 hours biweekly, approximately 120 hours a year, with no limit on accumulation to be used to care for yourself and qualifying family members.

Holidays: Enjoy 13 paid holidays per year. Including 1 Floating Holiday, which must be taken during the Fiscal Year (July 1 - June 30):

OBSERVED CITY HOLIDAYS

New Years Day

Dr. Martin Luther King Day

Presidents' Day

Liberation & Freedom Day

Memorial Day

Juneteenth Day

Independence Day

Labor Day

Veterans Day

Thanksgiving Day

Friday after Thanksgiving

Christmas Eve

Christmas Day

1 Floating Holiday

Volunteer Leave: Paid leave for participating in an authorized event as a volunteer, subject to Section 9-3, Code of Ethics & Conflicts of Interest. Regular full-time employees receive up to 8 hours and all regular part-time employees are eligible to receive pro-rated leave each available each calendar year.

2. INSURANCE:

Aetna Medical Plans: Coverage is effective on the first of the month following date of hire.

• Choose from two options:

• Select HMO with City-funded HRA ($0 premium for employee-only coverage)

• Choice POS ($13.02 biweekly premium for employee-only coverage)

• Prescription Card: ($10 generic, $30 lower cost name brand,$55 higher cost name brand, 20% up to $150 for specialty drugs)

• Mail Order Maintenance Prescription Drug Program ($20 generic, $60lower cost name brand, $110 higher cost brand) not available for specialty drugs)

Delta Dental Plan:

• Diagnostic and Preventative-100% of allowable charge; Basic Dental Care-80%; Major Dental Care- 50%
• Primary - $50 deductible, 80/20; Prosthetic and Complex Restorative -$50, 50/50
• $1,500 Annual benefit maximum
• $1,000 Orthodontic benefit (children to age 19)

MetLife Vision Plan: (Optional)

• $2.50 premium paid bi-weekly for employee-only coverage. Dependent care coverage also available.
• Eye health exam, dilatation, prescription and refraction of glasses covered after $10 co-pay
• $130 allowance for frames, after co-pay, plus additional discounts where accepted.

Life Insurance: In the event of your death, your beneficiary will receive twice your annual salary. Supplementary policies for you and your dependents are available.

Long-Term Disability: Upon approval for along-term illness or injury, you can receive up to 60% of your earnings after a 90-day wait period.

Voluntary Benefits: Accident, Critical Illness, Hospital Indemnity insurance; Short-Term Disability; Identity Theft Protection

3. RETIREMENT:

Pension:

• Choose from two (2) options:

• A Defined Benefit Pension plan pays a monthly benefit in retirement using a defined formula based on the employee's earnings history, tenure of service, and age. Our plan has a 5-year vesting period and an employee contribution of 5% of salary.

• A Defined Contribution 401a plan in which fixed contributions are paid into an individual's account by the employer, the contributions are invested, returns (positive or negative) are credited to the account, and the account balance is used to provide retirement benefits. The vesting schedule for our 401a plan is 33% after one year of service, 67% after two years of service, and 100% vesting after three years of service. There is no required contribution from salary. (Note: the Defined Contribution retirement plan is the only plan available for Library employees).

Supplement: Deferred Compensation 457 available for you to invest your own money for additional retirement savings.

4. VOLUNTARY:

Wellness:

• Gym Membership Reimbursement Program (up to $34.00 per month)

• Bicycle Commuter Program: Reimbursement up to $20 per month for reasonable bicycle commuting expenses

• Online wellness resources and Lunch-and-Learn Sessions

Employee Assistance Program:

• A variety of confidential, personal professional services for you and your family available 24 hours a day.

Tuition Reimbursement:

• Up to $1,500 for job-related certificates, trade programs, undergraduate coursework or up to $3,000 for graduate level courses per fiscal year for career-related courses.

Flexible Spending Accounts:

• Expense accounts available for healthcare, dependent care and parking/mass transit.

01

I understand that if my online application does not accurately reflect my education and experience, I may not be considered as a qualified candidate

• Yes; I understand that if my online application does not accurately reflect my education and experience, I may not be considered as a qualified candidate.

02

Please indicate your level of direct experience in Bus Transportation Operations: (Must be verifiable in reference to the Work History section on your online application.)

• No experience.
• Two (2) to less than three (3) years.
• Three (3) to less than five (5) years.
• Five (5) years or greater.

03

Please indicate your highest level of education: (Must be verifiable in reference to the Education History section on your online application.)

• An Associates degree or Higher in business administration, management, public transportation, or similar field.
• High School Diploma or GED.
• None of the above.

04

Do you currently possess a Class B Commercial Drivers License issued by the Commonwealth of Virginia?

• Yes; I currently possess a Class B CDL issued by the Commonwealth of Virginia.
• No; However, I have the ability to obtain a class B CDL along with the appropriate endorsements within 90 days of my employment start date, if hired.
• No; I do not currently possess a Class B CDL nor do I have the ability to obtain one.

05

To be considered, qualifying education and experience, including City of Charlottesville employment, must be clearly documented in the education, work history, and additional information sections of the employment application. Resumes can be attached but should not be used as a substitute for the required information on the application. I understand that an attached resume may not be accepted in place of a completed employment application and that my qualifications should be stated on the employment application itself.

• Yes
• No

06

I certify that the information above is true and correct, and I certify that it can be verified with reference to the information in my basic application. I understand that my application may be rejected if the responses to supplemental questions do not match my basic application.

• Yes
• No

Required Question

Employer City of Charlottesville

Address P. O. Box 911

605 East Main Street

Charlottesville, Virginia, 22902

Phone (434) 970-3490

Website http://www.charlottesville.gov/jobs