Enhanced Public Job Description Transition Manager Overview We are seeking an experienced Transition Manager to lead transition-in activities for a large-scale State government technology modernization and operations initiative. The Transition Manager will serve as the primary point of contact throughout the transition period and will be responsible for coordinating knowledge transfer, managing operational handoff activities, identifying transition risks, and ensuring continuity of services as responsibilities move from the incumbent vendor to the delivery organization. The ideal candidate will possess significant experience managing IT system transitions, vendor handoffs, operational readiness activities, and stakeholder communications within large-scale enterprise or government environments. Responsibilities
Lead and coordinate all transition-in activities with the outgoing vendor and State stakeholders
Serve as the primary point of contact for the State throughout the transition period
Develop and manage the transition plan, schedules, milestones, and readiness activities
Coordinate knowledge transfer sessions, operational reviews, and documentation handoff activities
Capture and document business processes, operational procedures, support models, system dependencies, and institutional knowledge from the incumbent vendor
Identify transition risks, operational gaps, staffing concerns, and continuity challenges
Develop mitigation plans and monitor transition-related risks through resolution
Facilitate communication across program leadership, technical teams, operations teams, and State stakeholders
Establish transition governance processes and readiness review activities
Support staffing readiness, operational readiness, and service continuity planning
Develop and maintain transition documentation, runbooks, and operational procedures
Provide status reporting and executive updates throughout the transition lifecycle
Support planning and execution of post-transition operational leadership activities
Required Qualifications
7+ years of experience managing IT transitions, service transitions, vendor handoffs, or large-scale operational transformations
Experience coordinating knowledge transfer and operational readiness activities
Strong stakeholder management and communication skills
Experience managing risks, dependencies, and issues in complex program environments
Strong documentation and process management capabilities
Experience leading cross-functional teams through periods of organizational change
Ability to operate effectively in highly visible customer-facing environments
Preferred Qualifications
State government experience
Federal government experience
Public sector consulting experience
Experience with incumbent displacement transitions
Managed services transition experience
Healthcare, Medicaid, or Human Services experience