Case Management, Community and Social Services, Customer Support/Service, English Language, Professional License, Spanish Language, Time Management, Training/Teaching, Translation Services
- Obtain and maintain professional licenses and certifications required for the position through attending required trainings, tracking CEU's, and submitting renewals in a timely manner.
- Be available for scheduling for translation for counseling appointments in all of the agency programs, if requested.
- Be courteous, polite and helpful to the public and clients at all times with continuous awareness of maintaining a positive agency image. Has knowledge of agency and community services.
- Protect clients' rights by maintaining confidentiality of personal and financial information.
- Translation duties: greets and assists all Spanish speaking clients with check-in, initial paperwork, office procedures, and other client or case manager or therapist requests.
- May assist with translation for Family Life Education Programs and Helping Children Cope with Divorce Program.
- Report to the Program Director concerns regarding safety, customer service, client complaints, and noncompliance activities of agency policies and procedures.
- Complete all appropriate payment forms as instructed by the Program Director. Maintain operations by following policies and procedures; reporting needed changes.
- Keeps track of all services rendered.
- Participate in staff and educational meetings and trainings when requested.
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FAMILY & CHILDRENS SERVICES, INC.