Call Center Management, Call Centers, Catering Services, Change Management, Communication Skills, Computer Skills, Contract Negotiation, Control Systems, Customer Experience, Customer Support/Service, Data Analysis, Documentation, Exceeded Sales Goal, Facilities Management, Food Services, Healthcare, Hospital, Housekeeping/Cleaning, Leadership, Logistics, Maintain Compliance, Patient Care, Process Improvement, Project/Program Management, Quality Control, Short Messaging Service (SMS), Telephone Skills, Vendor/Supplier Management
Role Overview
Seeking a highly engaged manager to create a positive patient experience, and can engage staff, patients and leaders. Sodexo is seeking a Manager to support Patient Transport and Call Center departments in Montclair, NJ. Hackensack Meridian Mountainside Medical Center is a 365 bed community hospital in Montclair NJ. The hours are primarily Day Shift with weekend and holiday coverage as needed. Patient Transport experience is recommended. This is a full service, union account overseeing a team of 35. This position will be directly responsible for the daily throughput process and ensuring daily targets are being met and/or exceeded.
What You'll Do
- Maintain and inspect transport equipment, as well as related logistics, documentation and reporting;
- Create a positive patient experience by setting the tone and culture of patient expectations, including the provision of concierge transport services, through a compassionate bedside manner;
- Respond to and/or managing calls through the call center;
- Be responsible for driving patient satisfaction scores;
- Provide a clean and safe environment for patients, visitors and staff;
- Has the ability to work independently
- Possess exceptional communication skills
- Must be able to lead a diverse work force in a union environment
- Support an inclusive workforce.
What We Offer
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring
- knowledge of electronic patient transport systems
- experience improving patient satisfaction, and local, state and Joint Commission standards;
- knowledge of patient care services in a health care setting;
- Service Response Center or call center experience;
- in depth knowledge of quality control systems, SMS, SALUS, and Experiencia.
- a basic understanding of Environmental Services/Housekeeping services;
- experience with vendor and contract management, as well as union and contract negotiations;
- the ability to analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management;
- experience effectively managing projects within agreed upon timelines;
- proficiency with computers and other technology;
- strong leadership skills and the ability to work independently to drive program compliance and reach project target dates of completion;
- strong hospitality or customer service experience.
Who We Are
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & Requirements
Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 yearsMinimum Functional Experience - 2 years work experience in functional areas such as call center technology, computer applications, process improvement, or related areas
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Sodexo
Worldwide Leader in Food and Facilities Management for Over 50 Years
Sodexo was founded in 1966 by Pierre Bellon in Marseilles France and is still majority family owned today. For over 50 years, we have partnered with some of the world’s biggest companies, backed by employees in countries across the globe.
Everything we do is about improving people’s daily lives. We believe healthy school meals make kids do better. That relaxed patients recover faster. And organizations with engaged employees perform better. With our unique wide range of integrated services, this is what our On-site, Benefits and Rewards and Personal Home services do every day.
10,000 employees or more
Food and Beverage Production
https://us.sodexo.com/home.html