Administrative Skills, Cargo/Freight, Communication Skills, Customer Support/Service, Detail Oriented, Documentation, Establish Priorities, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Operational Communications, Operational Support, Operations Management, Organizational Skills, Pallet Jack, Performance Metrics, Problem Solving Skills, Quality Management, Safety/Work Safety, Systems Maintenance, Time Management, Transportation Routing, Vehicle Fleets, Warehousing
Transport Network Operator
Location: Ernesettle
Shift: Tuesday - Saturday
About Us: Welcome to a company where innovation meets passion! We are dedicated to building a diverse and talented workforce that drives our success. Our team thrives on collaboration, creativity, and making a positive impact. We believe in fostering a dynamic work environment where every member can grow and excel. If you're looking for a place where your ideas are valued and your career can flourish, you've found it!
Key Responsibilities:
- Support the daily planning and coordination of a local fleet, ensuring efficient and timely routing for deliveries and collections within the pallet network.
- Provide clear dispatch instructions and complete thorough driver debriefs to maintain service quality, compliance, and accurate operational records.
- Work closely with customers, partners, and network members to ensure smooth operations, proactive communication, and quick resolution of issues.
- Manage a range of operational and administrative duties, including updating systems, monitoring job statuses, and maintaining accurate documentation.
- Respond to queries confidently via email, phone, and face‑to‑face interactions, ensuring excellent customer service at all times.
- Assist with on‑site duties to support the depot operation, including coordinating freight, monitoring inbound/outbound movements, and supporting wider warehouse activities when required.
- Help maintain service performance standards through effective communication with drivers, customers, and internal teams.
- Contribute to a safe and compliant working environment by following company processes and supporting depot safety practices.
- Play an active role in maintaining strong network relationships, ensuring trailer fill, service KPIs, and daily operational targets are met.
Required Experience:
- Proven administrative experience with strong accuracy and excellent attention to detail.
- Confident communicator with the ability to engage effectively with customers, drivers, and colleagues at all levels.
- Good local geographical knowledge of the area is highly beneficial.
- Exceptional organisational skills with the ability to prioritise tasks and manage daily deadlines.
- Proactive, solution‑focused mindset with a flexible and adaptable approach to work.
- Capable of working collaboratively within a team as well as independently with minimal supervision.
- Competent in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
- Experience using the Manpac traffic system is an